What clients say about Maserati of Wilmington Pike in Chadds Ford Township (PA)
Slimy service department and management. They will strong arm you into doing work on your car that isn’t required. Excuse you, do you think I’m dumb? Shame on you for treating people like that. stellantis is an absolute joke, they destroyed Maserati and the management at this location mirrors their reputation. Shame on everyone.
Buyer BEWARE - do not buy a used car from this dealership. We bought a used Land Rover Discovery - granted we bought it from California without a test drive but trusted the ad, carfax, smog inspection and video sent by the dealership - they were fine to deal with for the transaction. The first day I drove the car, the check engine light came on and we were not able to get it smogged to transfer the title. We contacted the dealership and they said sorry you bought it as-is. While this is true, it is illegal per PA Law to sell a motor vehicle that is not "roadworthy" which this was not. We have since spent $2,000 to have the car repaired to the point of at least passing a smog check but expect other issues in near term. On top of this, one of the main reasons why we bought the car was because of the prominently featured "rear seat entertainment" - our kids, 9 and 6, were super excited about this- whelp, the TVs don't work and after spending $500 in diagnostics at a Land Rover dealership, they said that the electrical is not connected and it would be $2,000 to remove the seats and see what the issue is - sorry kids, no TVs!
And honestly, I think the worst part is that I called the General Manager, Jamie DiFebo, and left messages and he never called back - at least have the decency to respond. You willingly sold us the broken car; at least own the issue, Jamie.
While we didn't buy a Maserati at this dealership, the saying goes "the way you do anything is the way you do everything" and I can't imagine their lack of human decency and customer service will end at us.
Absolutely horrendous, avoid this dealership and maybe even Maserati at all costs.
I purchased a brand new Grecale from this dealership in the beginning of November with the assurance that they process out-of-state purchases regularly (I live in NY). I sent all the necessary paperwork to process the plates immediately after purchase.
I have been contacting the dealership since the end of November to make sure they were processing my paperwork in my state.
After emailing and calling, no one at the dealership could give me any information as to when my plates would arrive or if my paperwork was being processed, and no one in the correct department would get back to me.
My temporary plates EXPIRED 10 DAYS AGO and my brand new car is sitting idle in my driveway with expired tags. I've had to rent a vehicle to get to and from work with no idea when I will get the plates, as well as no offer of reimbursement for the rental or extension of the temporary. The level of blatant disregard for their customers is deplorable. It's such a shame and no wonder why there aren't many Maserati's on the road if this is what they deem acceptable customer service.
This is my first Maserati and will certainly be my last.
The only reason I use this dealership is for its top notch service department and coordinator Michael Lawless -- as long as he's there, I'm a customer.
Wonderful dealer, from first talk to the last conversation, very informative honest and easygoing approach. Bob was amazing at doing all the work for me, I cannot thank enough. Highly recommended
Incredible service at Maserati of Wilmington. I bought a lightly used Alfa Stelvio at a Porsche dealership, and have brought it here for 3 consecutive services. Each time they do a detailed inspection, identify any issues for repair and remediation (the vehicle is still under the manufacturer 4/50) and return it to me running in tip-top condition.
I had an amazing experience at this dealership & will strongly recommend. The car was exactly what I wanted & the flexibility to work around to make great deal was also great as well. 10/10
Mike in service as the manager is amazing. Professional. OCD. Customer service friendly and the best service person I have encountered there since purchasing my vehicle. The mechanic was also amazing and clean. They protected the seat and performed all service and even talked me out of some repairs. Small dealership. Nice people.
Working with Andy was an excellent experience. He was personable, attentive, and really took the time to understand what I was looking for. I never felt rushed or pressured—Andy made the process feel easy and enjoyable from start to finish.
I recently purchased a vehicle with the help of Jordan, the Internet Sales Manager, and the experience could not have been smoother. From the very first interaction, Jordan was professional, transparent, and attentive to every detail. He made the entire process stress-free by providing clear information, answering all my questions promptly, and making sure I felt confident in my decision.
What really stood out was how easy Jordan made the whole car-buying process. Everything was handled efficiently, without any pressure, and he genuinely went above and beyond to ensure I was comfortable every step of the way. I appreciated his honesty and the level of care he put into making this such a positive experience.
If you’re in the market for a car, I highly recommend reaching out to Jordan—you’ll be in excellent hands!
Service Manager (Mike L) set up getting the vehicle in the shop quickly and handled the tire claim start to finish with the vender without flaw. The Tech did great work and the car drives and handles as if it was brand new! I Always get my car serviced at MOTML without hesitation!
I purchased my car from Tim with several other team members assisting in the transaction. It was easy to prearrange the deal over the phone, and when I finally came in, everything was ready and straightforward. Would purchase from them again.
I just purchased a 2023 Porsche Macan GTS from this dealership. Living four and a half hours away and not wanting to make multiple trips back and forth, the vast majority of this transaction was via text, email and phone calls with Ayman Habibi. Ayman was such a pleasure to work with throughout the process. He went above and beyond to ensure that everything was in order so that I could make one trip down and drive home in the Macan that day. Ayman's knowledge and passion for all things automotive was infectious. He was such a joy to meet in person, and we shared many car related stories. I could have spent the day chatting it up with him if not for the long ride home. He is an asset to this dealership and my entire reason for rating them 5 stars. The Macan was as listed and has been a wonderful experience. The trade process was painless and went as expected as well. Thank you for a great day and what I expect to be years of enjoyment with this amazing vehicle!
Our experience with the Maserati dealership was very bad. We were interested in a particular car, but they gave us different information over the phone and in person. The car wasn't detailed, and they said it's shown "as is." It's unclear who would purchase a car in that condition. Upon visiting the store, they raised the sticker price by $3,000, stating it was the lease price, which isn't listed online. They also mentioned they're not interested in selling cars and are happy to have them sit in the store for 500 days. After multiple price changes and providing credit application and adding the car to our insurance , Mr. Austin informed us that they didn't want to sell that car and offered an alternative lower optioned vehicle. We assumed the transaction was complete, and we were able to take the keys. He again Said he cannot sell that car at that price. Throughout the process, the dealership provided no customer service and also had bad attitude throughout the visit.
Loving my Alfa Romeo Stelvio TI! I wasn’t sure what to expect from this vehicle and Austin Weber, my sales manager, really did a great job introducing me to the quality of the car. After a test drive, we had a deal! I’ve been in great hands ever since! Ask for Austin. He’ll take good care of you!
So, this is a two-part story and from where I sit far better defines Maserati of Wilmington both the service center and the customer service experience than an off-the-rack glowing review. For the record, I'm not someone who frequently write negative reviews let alone revise them once written, particularly to offer such strong praise. However, the way Jamie and his team responded to my initial concerns was so noteworthy that it compelled me to break that pattern.
I had a bit of a rocky start with Maserati of Wilmington service department, but they really turned things around! Initially, I experienced some frustration with scheduling my first service and ensuring all the work I requested was actually noted. It wasn't the quality of the service itself that was the issue, but more the process of getting everything organized and done.
However, I have to commend Maserati of Wilmington for their exceptional follow-up. They really went above and beyond to correct the initial issues. Not only did they address all my concerns thoroughly, even taking care of some things that weren't initially covered, but they also did an excellent job of communicating with me and making me feel valued as a customer.
The team was genuinely apologetic for the initial inconvenience and worked diligently to ensure my complete satisfaction. Their professionalism and commitment to making things right truly won me over. While the first experience had its bumps, the way Maserati of Wilmington handled the follow-up demonstrated a strong commitment to customer service and has ultimately earned my trust and future business.
We just purchased a used Subaru WRX from them and the process was made very easy. I initially contacted the dealership via the internet to inquire about its availability and Austin W. reached out to me. Once confirmed, we set up a day to visit and test drive the vehicle. When we arrived, Austin turned us over to a salesperson, Amon Habibi, who was great to work with. He laid everything out for us and came in with a fair value on our trade-in, for the car, and financing. Thank you Jamie D. for your team and their professionalism.
This is a 2 part review over a few months time:
Part 1: Exceptional Purchase Experience
From the moment I began looking for a car, Alfa Romeo of Chadds Ford set themselves apart from other dealerships. The sales team was respectful, professional, and—most importantly—not pushy at all. I was searching for the right vehicle and ended up finding a 2021 Alfa Romeo Stelvio that I instantly fell in love with. I drove in from out of state after work and, despite hitting traffic and arriving late, Austin stayed after hours just so I could see the car. That level of commitment was amazing.
We even completed the initial paperwork that night, and I was able to drive home in my new Stelvio. The finance department made everything seamless and worked around my schedule for me to come back and finish the paperwork later. Knowing the quirks that can come with this make and model, I wasn’t surprised when a sensor light came on a few days after purchase. But again, the dealership impressed me. They were incredibly easy to work with and quickly scheduled a service call. Since it was right after the purchase, I wasn’t charged for the sensor check. I was also provided a loaner vehicle with no hassle, which made my long-distance service trip so much easier.
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Part 2: Service That Goes Above and Beyond
A few months after my purchase, I scheduled a service appointment for an oil change and a routine checkup. I had another appointment in PA that same day, and the dealership completely worked around my timing. They gave me the first service appointment of the day and asked exactly when I needed to leave. The service manager spoke with me personally and assured me that they would prioritize my vehicle. They even offered to provide a loaner car if it looked like they couldn’t finish in time—but they didn’t need to. My Stelvio was ready to go, right on schedule.
What really blew me away was the communication and transparency. I received both a text and email with a video showing my vehicle on the lift. The mechanic walked through every detail—tire tread measurements, brake conditions, even the undercarriage—while explaining everything clearly. This kind of transparency and care made me feel incredibly confident in their service.
Overall, I can’t say enough good things about Alfa Romeo of Chadds Ford. From the initial purchase to ongoing service, their professionalism, customer care, and commitment to excellence have made me a customer for life. Highly, highly recommended.
I have experienced purchasing 3 vehicles from this dealership and have had all vehicles serviced here. The salesman are AMAZING! They gave me the best deals on all 3 purchases. The service team also communicates amazing with any problems wrong or concerning of my car. I love this dealership and would recommend highly!!!
Meant to leave a review a few months ago, I would say 3 months ago I drop my 2017 Maserati Levante with 80k miles off to this dealership because the suspension was very noice and power steering was making a racket and my power steering fluid was low. I wanted the car checked out and would pay the diagnostic fee. After the car was there for 2 days I was told they wouldn’t diagnose the care and they already know the issue and they would have to replace the racket pinion and suspension and it would cost $15k lol the car is only worth close to that so definitely not worth getting fixed for that price! I said well can you top off the power steering fluid and I’ll pay for that they said yes and won’t charge me . I picked the car up that next day didn’t check the power steering fluid because I believe they would have done what they said they would do! Well half way home into my hour drive home the power steering is making a squealing noise and my suspension is too! Stop off at advance auto and thank god for them they looked up my car and said to put transmission fluid into the power steering container and here I am several months later no issue or sound with my power steering and suspension hasn’t made a racket since I put the fluid in. This place is definitely not a trusted dealership, try advance auto or a foreign auto place . They would’ve charged me $15k and all they had to do was put transmission fluid into the power steering container. There isn’t any leaks what so ever it’s been months and the fluid hasn’t gone down , I owned the car since 2021 and bought it with 40k miles on it. You would’ve thought the dealership would start with the obvious first and that was to to try adding fluid to it and see if it would resolve the issue.
Always a pleasure working with the staff whether leasing, purchasing or having service conducted. Keith did a great job working out a deal for my 2024 and with Jamie’s blessing she is mine. Traded red Levante Gran Sport for blue Levante Modena. This is my third and I would never go to any other dealer…they are the best.
Hey Keith, was to work, he actually did hold my truck for me, this dealership is a must go to, they have great service and friendly staff. And can’t forget about Tim also. Great guy to,, thanks guys on my 2023zz
I really really loved the service provided by Eric Scott and Tim. They really made sure I was 100% covered with all the coverage needed to feel safe and secure on the road. I’m very thankful I bought my first Maserati with them. I will send all my family and friends
Absolutely awesome experience! We found my car online and start to close the deal from Florida
By the time we flew up north everything was ready, financing and my beautiful car as well so I was able to close the deal within one hour
Got some gifts as well, full gas tank of course!
Eric was awesome! He even picked us up from the hotel!!!
Love my new ride!!!
Thanks again!
Patrick delivered exceptional service and my beautiful Maserati Levante. I live over 126 miles away and there are two dealers much closer, and this was the best experience I have ever had with a car dealer. Patrick personally delivered my beautiful red Maserati Levante 2020, and I’m very grateful. Patrick also made the transaction very smooth and easy for me - no pressure. I would recommend Patrick at MASERATI & Alfa Romeo of Wilmington Pike for your next purchase ?.
I had a truly pleasant experience with the professional and courteous team at The Maserati and Alfa Romeo of Wilmington Pike. The dealership presents well and carries all brand values. Eric has been very helpful since I reached out enquiring about what became my new Alfa Romeo Giulia. See you soon Eric for my new Ghibli… ?
This is the first dealership that I can honestly say I had a great car buying experience with. From general manager Jamie came in on a Sunday to crunch numbers for me. On Monday Deneen greeted me and listened to what my wife and I wanted, especially certain price points, and Scott worked his way through the numbers to deliver us the absolute best deal. After working with Audi of West Chester to purchase a vehicle, and having an absolute horrendous experience with their manager, Maserati of Wilmington did everything and more to accommodate us.
Wonderful Experience! Thank you Eddie!
I inquired about a purchasing a used car after hours and was replied to promply by Eddie who arranged a test drive for me. From 1st contact through the purchase, he was great! Very accommodating. Even after the sale, he returned a call to me about a question I had. He's definitely works hard for his clients! I live an hour and 1/2 away and he made it worth the trip!
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