Best service i have had anywhere in a long time .... I have a autistic son who can get in to stuff both ladies wer soo nice and helpful and gave my son stuff to draw on while we fill out stuff just both ladies were soo nice and understanding its hard to come across that anymore and there customer service was 10 starz helped and got the job done with no issues thank you and DEFINITELY will recommend thank you 🙂
Went in today and needed a title replacement and tags for a new vehicle. The woman was very nice and accommodating and I was in and out with no problem!
We had a scheduled appointment on 5/3 at 10am. We drove 45 min to this location. We arrived at 9:50am. There was a paper on the door saying the office was closed. There were two people working inside this business. We waited 10 min thinking they were taking appointments only. While waiting, I received a text reminding me of my appointment at 10am. We knocked on the door at 10am. The woman working at the front desk completely ignored us. I knocked again, she pointed to the door and screamed that they were closed. I stated that we had a scheduled appointment. She continued to totally ignore us.
Thankfully we found another tag/title business; Southwest Tags and Title. I will never recommend The auto tag store in Boothwyn. Rude, unprofessional. You should not be scheduling appointments on days that your business is going to be closed.
Horrible service. The girls are lazy & messed up my grandson's tag information which in turn caused him to get 2 citations & confiscated 2 wrong tags which is due to the clerk entering wrong information & someone else's name. Every time we went up there on Saturday mornings during business hours they had hand written signs saying office was closed this was at 11:00 am on Saturday mornings when they are supposed to be open til 2:00. This was 2 week ends in a row. Go up there on Monday sign posted on door they don't have tags. That place is a disgrace & needs to be shut down.
If I could give 0 stars I would. I went into this place four months ago to get my registration transferred from Arizona, the first three weeks we played phone tag with my finance company and finally they asked me for an email address to get a hold of my finance company after telling me multiple times, they didn’t have my phone number to call me back. So I gave them the email address to the finance company and up until today which is now month later they never answered any of my calls returned any of my calls voicemails.
When I got a hold of them today. I said that I went in about four months ago and they immediately knew who I was so they knew that I was trying to get a hold of them. They were refusing to answer or call back, at this point I’m beyond upset because I already gave them 50$ for this process. They then told me they’ve heard nothing back from my finance company, so I called my finance company again. They said they mailed my title in March. ITS JUNE. SO they gave me a tracking number that time and it said delivered a month ago! I’m frustrated so I call this place back, told them and gave them the tracking number then the lady says “I haven’t received it we check our mail daily but I guess I’ll look” proceeds to hang up. I wait about 5 minutes and she calls back and says “we have it” I ask if I can come now and get it she says yes, I ask how much it’ll cost she says 230. It costed me 300$ because of “messenger and delivery fees” when I did all the work! They didn’t even attempt to help! Or respond! When I was inside they didn’t once look directly at me, address me by my name, I walked in and she immediately says “give me your id and insurance” all while looking at the computer, she kept talking to me without directing it at me then seemed annoyed when I repeatedly asked if she was still speaking to me. No eye contact what so ever. I left beyond mad. I feel ripped off. I shouldn’t have paid for the work I had to do! Why charge me over 300$ and make me do all the work!? Then when I ask a simple question you barely give me an answer!
Do. Not. Go. Here. So stressful. It was so obnoxious. I went originally in February. Again, it’s June.
The group here was helpful. I even left a document there in my hurry and didn’t know and they mailed it to me; greatly appreciate the wonderful service
Was good up until I was given incorrect information about when to get the car’s inspection done. When I called 2 days later to clarify the misinformation the person I talked to on the phone provided clarification but was very short with me at the end of the conversation. I suggested they train employees to be very clear about the process of registration and inspection but the person I talked to hung up the phone while I was offering that feedback.
IF YOU ARE A FIRST TIME CAR BUYER WHO NEEDS CLEAR INSTRUCTIONS ON THE PROCESS, do not assume they will provide the full picture without clarifying questions.
I was in and out in just a few minutes. Title application, registration transfer, new tags. Melissa was very helpful and answered all of my questions straight away. Though I made an appointment ahead of time, they weren't horribly busy and took care of me right away.
PS: For god's sake, give them some music to listen to in the office. :)
I made an appt,. walked in & the woman was so helpful & understanding. I was going crazy trying to register my new car I bought in NJ. It was so smooth & easy. I am very grateful I didn’t have to wait in a long line at PennDot. Your time is worth the surcharge. I highly recommend them. Thank you!!
I’ve gotten my address changed and my last name changed on my car title and registration. Came in two separate times. Both times service was very efficient, fast, professional, and personnel very knowledgeable and friendly. Definitely would recommend.
I am new to PA and had no idea what the process would be to transfer my title and get new PA plates.. Being from NY I have never heard of The Auto Tag Store or have ever had a great experience where the DMV is involved. Well I am SOLD!! The process was so easy and I was even entertained (LOL) while my car transfer was being worked on. I regret that I didn't get any names but both reps were super friendly. Thanks for making this so easy! I'll be back if I am in need of your service again!
PennDOT made a title transfer more difficult than it had to be. But, Christina, Melissa, and everybody at the store did a good job getting to the bottom of the issue. Highly recommend!
What does the big lady in the back do besides eat?
She couldnt manage to even get out of her chair to get her own paperwork.
The women in the front were so amazing and personable. And the patience between dealing with me and helping the obese lady in the back was superb. I reccomend this place to others!
They titled my RV as a truck now my registration is $345.00 a year instead of $75.00 When I called Harrisburg they said it was titled wrong and when I call the tag store they said there is nothing they can do. Don't waste your time going here for service they don't know what they're doing and if they make a mistake you'll hear it's not our fault. There are places that know what they're doing right down the street. WORST SERVICE EVER.
Walked in with only a half hour until closing time with 2 vehicles to transfer and register. I arrived before the seller and michelle started the paperwork right away. She was new but did an amazing job of getting things squared away. Will be bringing all paperwork here from now on
I would love to SHOUT IT !!!, this auto tag store goes above and beyond to help out their customers. Chrissy and Morgan were at the store the day I came in , they were VERY helpful in answering all my questions, Chrissy did not ever get annoyed with all my questions she is very professional, and very knowledgeable ..I will never go to another auto tag store .THIs STORE IS number ONE IN MY OPINION- thank you girls for being so helpful 😊😊😊, I’m so grateful to have found an auto tag store that makes me feel comfortable,!!!! all others I have been to have been rude and not worth my time or money . Highly recommend this store for all your auto tag needs. 😁
Worst experience ever!!! I gave them money to transfer a title and a tag. While at the store they lost my title was told that they would pay for it out of pocket. 9 months later I get pulled over and the truck is still registered to the people I bought it from and it was almost towed!!! So I paid them for nothing....
