Had my car towed from in front of my house. I paid for the towing fee so they can release my truck found out there was a scrape on my rear passenger side step and they won’t take accountability for it!!!! Yea Scott this review is for you Scott!!!!!
They towed my truck for 19 miles they charged me $1125 I told them that I want to pay by card they said cash only they don’t want to pay the taxes if there is zero I will give it for this bad company don’t work with people.
Came to the establishment to get an intoxalock device installed. This should have took at least 4 hours. Well it did not I waited 2 days for my car to be able to be picked up. No one knew how to fix it. 3 car windows would not go down and they blamed me. All
front desk agents were extremely rude & did not communicate with me on when to pick the car up The mechanic yelled at me multiple times and told me that I did not know anything about my car and he was not responsible for it. Anyways I got a call saying it was all fixed payed them 300.00 and come to find out
it was done wrong after taking it to another shop. I strongly advise for this shop to be shut down. This took uber money out of my pockets and mentally draining. Not to mention the front desk girls repeating that they could not deal with me and I was very calm.
I see that they do respond to people on these Google reviews . AND I WANT TO LET YOU ALL KNOW THAT THERE IS NO EXCUSE..!!! My new service center has already found the issue and has given me documents to prove that they were the cause for this problem. My Dealership as well has provided me with the inspection and pictures that were done before taking it to this center (THIS CAR WAS JUST PURCHASE 5 DAYS BEFORE TAKING IT THERE)
After my install was done they wouldn’t even show me how to work the device ! I’ve recorded the state of my car before and after coming to them !
DO NOT COME HERE FOR YOUR INTERLOCK INSTALLATION!!! Also beware the front desk lady’s like to tell intoxalock that they are the mechanics. Everything has been written and documented and the only thing I would like is a refund of what I paid them.
I tried to wait to speak with a manager but no one’s available to speak with me apparently & if I can stop someone from going through what I did this is the next best step.
So now here I am waiting on my car to correctly be wired but it is almost completed and the handled it all with care. I won’t put there name on this review but I will be making another review on how awesome the other service center was to me.
I will say the male manager I dealt with was the only person that cared and tried to fix things but this should not have been like this at all. You guys are certified for these type of devices. I should have never been blamed for a new car I bought especially when it worked fine before bringing my car in. (SO WORK WITH THE MANAGER IF YOUR GOING TO COME HERE!! )
I am always willing to update my review but this stays here untill someone contacts me and reimburses me .
These people are thieves, rude and they openly show how little they care about you and your situation, they towed my vehicle which broke down 2 miles from my house and instead of towing it to my house they towed it to their in pound yard over 11 miles away and then charged me for both the tow and the yard fee for 2 days (one of those days they were closed) so something that could have cost me maybe $100 dollars now cost me over $500 and I still had to get my vehicle towed to the repair shop. Do yourself a favor and don't give these people your business.
Excellent company and great experience with them. Allen was very professional and very pleasant. I would use them again if I needed towed!! Price was great and Great experience!!
Mars is making loads of money towing innocent people's cars and charging exorbitant prices to release vehicle. I would not choose to do business with this company.
This place is scam. If your vehicle is towed on a weekend they will deny you access to your vehicle and thats 100% illegal according to Pennsylvania state law. They will tell you they are closed for the weekend but that is false show up to their office anyway and if they deny you call the police. It is illegal for them to deny you reasonable access to your vehicle and charge you for it. They will
Lie to you please dont get scam by these scum.
Towed my big truck in a overflow burger king parking lot when I was out with family, there was pretty much nobody in the regular lot anyways. Then I asked them to drop it and ill pay the fee and they went back to their yard to charge 3x. Then I got to their shop and it’s cash only. Sketchy good for nothing business and will not be back in Harrisburg again.
Fast, dependable, very friendly and affordable! My wife and got stranded in the side of the road. The dispatcher let us know someone would be at our spot within the hour. About 30 mins later, Sean arrived and hooked our vehicle up quickly. He was able to drop it off exactly where we needed it. No issues at all from start to finish! Definitely made a stressful situation MUCH BETTER!
The last thing we wanted to deal with this morning was a vehicle accident. The crew who came out to the scene worked fast, removing all the vehicles involved, and cleaning up the road. They also helped to ease our concerns of what to do next. Then, the staff on site were pleasant and helped us get stuff from my husband’s truck. Thank you!
10/10 don't recommend. The lady sitting behind the plexiglass window was super ignorant. They refused to tow my car where I asked for it to be towed so that could rack up some more money for it being impounded there. I wouldn't recommend this towing company to anyone. I should have sat on the side of the highway and waited for someone else.
They are contracted with my apartment complex. They stuck a sticker on my drivers side window that is difficult to get off, and said I had 2 days to move my vehicle off the property because it was wrecked. They just assumed it wasn’t drivable, but didn’t even bother to contact me to see what was going on with it. It is, in fact, drivable, and have been driving it since it got wrecked. I do have an appointment to get it looked at Monday (the earliest appointment I could get), but it adds to the stress I already have about the car. The collision center I’m taking it to isn’t open on weekends, so putting this sticker on my car on a Friday felt like a kick to the gut. What do they expect me to do on a Friday? And to give me 2 days to “fix” the issue? The car isn’t getting fixed in two days. It just really inconvenient when nobody bothered to contact me regarding the car, and if it was still drivable. I understand that’s part of their job, but communicating with the owner (or having the leasing office communicate with the owner) would have been nice so I didn’t have to add more stress to this situation. Believe me, I hate that the car has body damage to it, but I got no warning before being told I had two days to figure it out. They really need better communication with the properties they are contracted with about stuff like this. It’s frustrating.
They are worse people I have ever seen in my life. The fat girl in the front don't know how to talk with people and the manager is the worse of all. If you need towing never call this company.
Horrible service, they someone will be there in 30mn, I waited hour and half in the cold because my car won't start, and charge more than others, I will not recommend them to anyone.
Good company overall. Friendly, gave me information I needed to come clean out my stuff, as it was totalled. They worked well with the insurance company. Only issue, wrong huge chunks of another car were jammed into mine.
Towing services are reliable and professional. They are timely and treat my property as if it is they're own. They have also helped with repairs. This company is the real deal and the only one I trust to handle my needs . Thanks
Couldn’t be happier with the service I receive when I take my vehicles in for service, inspection, and repairs. The office staff are always very friendly and listen to my needs. The mechanic is very helpful in diagnosing and fixing any issues very promptly and affordably. I would highly recommend!
Terrible service from a someone who drives tow trucks , towed my car nobody answers the phone called the driver over 3 hours he drops my car off locks it does not tell anybody where he put the key . Dosent even put the vehicle in front of the correct home . I wouldn’t even flash my beacon if i seen this company on the road HORRENDOUS
This towing company Mars does not care about you as a Mom or the person you are they point blank just want your money.
They only accept cash which is questionable. I asked for a business card which he didn't have.
My car was towed almost today $120 drop fee. They had no right to even tow my car. The guy, he tried towing it with me under it!
I would never deal with this company. Very disappointing, unprofessional and no care at all.
I feel bad for anyone that was done wrong by this pathetic company!
My car got towed by the police and this company worked with me to get the car out the next day the services were good but the price was a little high but I got it paid and got my car back
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