What clients say about Decatur's Automotive in Athens Township (PA)
I don't know these folks personally and I normally don't leave google reviews but the new owners at this shop deserve it. Extensive amount of work was done on an import car brand many local shops declined to work on and they did an amazing over the top job on it. The bill came in $100 less than originally quoted. The car was washed and shined up looking as good as the day we bought it and smelling like a Christmas tree. Most importently, My daughter drove away very happy. 5 Stars
Under the new owner and you can tell the people here care about what they do and the customers need and concerns very friendly and pricing is reasonable too!
Would definitely recommend
They did a FANTASTIC job of getting our van in after a pretty nasty run in with a deer. They were quick but efficient! Had one small hiccup after we picked our van up, and brought it right back They squeezed us in right away and figured and fixed the issue that day! The friendliest staff as well! Highly recommend!
The staff were exceptionally friendly, nice, and very accommodating. They made good on their word and were clearly eager to please. Highly recommend 🤩🤩👍👍
Worst mechanics I’ve ever dealt with and worst service I’ve ever dealt with called in to see if we could figure something out never received a callback because they messed up my vehicle.
Was taking cars there and it was good but ever car I took there was never right and finally done with it and they over charge which I was ok with if it was done right but every time it was messed up and even simple things I use a lot of different places this is the worst mechanic shop in NEPA!
This shop was a friend referral.I called, the employees were extremely empathetic and gave me a comfort that I had there undivided attention and they were at my service. I was welcomed to drop by without an appointment 4 an estimate at my convenience. Upon arrival ,I was greeted per owner and in no time I was out the door with a relief feeling of knowing they were well knowledgeable and my car was in good hands with highest quality of customer service and satisfaction as a priority.
They did an excellent body repair on my RAV4 … estimated 10 days and it was done in 5 days ! Unexpected detailing included! It shined inside and out ! Very pleased will definitely go there again if needed.
Decatur's applied a rust inhibitor, performed an oil change, and installed some fender flares on my Ford F150. I got my truck back looking good and running great in just a day. They do very professional work for very reasonable prices.
EXCELLENT service! SUPER-FRIENDLY and VERY knowledgeable folks!! They immediately treated us as friends, not just customers. And, the price of the services were extremely reasonable! I absolutely and confidently can recommend Decatur's Automotive for any vehicle or service related need. They will take great care of you for a very reasonable price!
Thank you very much folks!! We appreciate you very much!!
I like that fact that i get in fast every time i call! Service people are always polite, and make sure they know what i need. Thanks for always being dependable !
It was a friendly atmosphere. Professional and trustworthy. I will be back. I think I've found the mechanics and techs i need for my vehicles. Thank you
Always great service at Decaturs! They find the issues and thoroughly explain what's going on and are up front with pricing before they work on the vehicle. They get you in fast too. Would definitely recommend!
Got an appointment that worked in my schedule. Was offered a ride to where I needed to be locally after I dropped my car off. The detail is always perfect and it never smells like chemicals when you pick it up. Just over all great service and quality work!
Had issues with my truck, possibly the worst case for the trivial matter but was handled with the best efforts. Made sure to get it back better than it entered. Top down worked on it and did a great job. The best job I could have asked for!
This is a great independent repair shop. We got fast service for our Jeep, priced very fairly and executed professionally. I usually do most of my repair work myself, so I’m very careful when I’m on the road and need to hire someone else. I couldn’t be more pleased with our service work from Decatur’s.
Seems to be a good body shop to do business with! I will be taking my family van to have repairs done! I will update after they are done on April 26th 2023.
Update: They did a fantastic job with our 2015 350 Ford Transit! The paint matched perfectly and got it done on time and we had an issue with the backup camera that definitely was not something they done but it was a issue with the wiring harness that Ford sent and they went way beyond there scope of work to find the problem that Ford couldn't find ! They played detective and found the Ford part was missing a wire! That is the sign of a Great body shop!! Thank you guys soo much! I would highly recommend this place!!
My truck was at their shop for 3 months and still isn't right. While it was there it was vandalized and had the catalytic converter stolen off of it. They did replace them however now my engine management system says that my catalytic converters and my O2 sensors don't work so they didn't do it right and they won't honor it. Also the amount of their incompetency cannot be measured when it was originally there it was there for a deer collision and my transmission had run dry. I told them this and asked that they check the transmission thoroughly. However after them checking it thoroughly as they say. My truck drove to my house and then had to be towed out because of transmission failure. Complete incompetence and they don't stand behind their work I would not recommend them
They do a great job on the body work, but, because of the supply issues, be prepared to wait a while to get your car back. Totally not their fault. I would have given them 5 stars if the wiper blades I needed to pass inspection wouldn't have been so expensive. So, body work absolutely, inspection not again.
I was able to get scheduled within a week. On my day of service they were even able to diagnose and fix my gas pedal issue in the same day. I’d recommend them!
They were great! Highly recommended. I won't go anywhere else, ever again. They were friendly, helpful, knowledgeable, keep me updated on what was happening with my car. Just an all around positive experience from start to finish.
On October 17th I took my truck in for a Krown reapplication. This is the third application that I have had done at Decatur's and up til now have had great experiences. I drive 2 hrs from my house to get this service done, so I will schedule a vacation day from work to do it. The day I got it done it was raining very hard so when it was finished, I just jumped into my truck and drove off. When I got home the rain had stopped so I decided to look under the hood and check out the job they had done.( I like to see everything shine, it makes me feel good) To my surprise there were areas under the hood that had been skipped top of the motor and along the firewall (see Pictures) I wasn't able to assess the under carriage as i just drove through a rain storm and it was wet. The icing on the cake was that at check out they tried to charge the current rate of the application and as anyone who uses Krown knows you are locked in to the price it was at the first application. They changed the total when I brought it up but they should be able to see that on their computer. I don't know if this was due to the change of ownership of Decatur, but here's my dilemma I don't know how I want this handled. I know how it looked in the past and have had mechanics tell me that the coating was on everything and wanted to know what it was, and that made me feel they did a great job of getting everything coated and now I don't feel I can trust them. I have no way of knowing what they did under the truck or in the body panels. I love the product but if its not installed correctly then it's useless ill probably try a different Krown location to have it reapplied. At the end of the day they may have done a perfect job underneath and in the panels. but I have no way of knowing.
Richard Howells
I had a very pleasant experience getting my car worked on here. They worked on my 95 Honda del sol. They replaced the engine, put in new springs to raise it back to stock, replaced the radiator and starter. I can't recommend these guys enough. Not over priced, and are very focused on customer satisfaction/ feedback. Best place in the valley to get work done, hands down.
They are always so nice and do the best job. I can't tell you how many times we had to drop the car off with out an appointment and they would work us in! As soon as the car was done they called us right away! best service!
I had used Decaturs for some minor car work such as oil changes, but recently was in an accident. My car required major work and I was not looking forward to it. From the moment I called them I was put at ease and they took care of everything for me. They dealt with my insurance, had my car fixed and looking perfect within a week, and even cleaned it and had it smelling awesome. Communication was great through the whole process! The staff is courteous and friendly. I can not recommend them enough. Great trustworthy business in the Valley!
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