They have taken great care of my car for several years now. The transition in ownership has been seamless. Steve and Jessica are easy to work with. They have been really busy but always have time to answer a question. I will continue to go there and recommend them to all my friends.
Let me start by saying that I have used this place to work on my car and my ex wife’s car for nearly 20 years. They installed the hitch on my current vehicle and helped me troubleshoot problems when I was unable to get the lights working on a trailer the first time I used the hitch. It was natural for me to return when I needed a new hitch put on a second tow vehicle. The second time around did not go nearly as well. There was a lot of delay and inaccurate communication between what was being communicated in text messages and what was conveyed in person causing us to just abandon getting our second hitch installed at this business. We decided to go elsewhere for this particular job. This was not the same level of customer service that I had become used to over my 20 years of dealing with this business
One of our vehicles was broken down not too far from New London Auto Repair. We called them and they were able to come out quickly and get us back on the road. Great service and great people!
I cannot say enough good things about New London Auto. They have been incredibly helpful and kind in every interaction we've had with them. We've had inspections, tire repairs, brakes, and oil changes done with them. All were done quickly and for a great price. So glad they are our neighborhood auto repair shop!
Love the people there, very friendly and welcoming, did my inspection in 10 minutes (no appointments just walk in)
Going back to change brake pads& rotors
Professional honest caring!! The best!! I had to take my vehicle through DE inspection for muffler issue, I didn’t want to buy the whole exhaust . So my tail pipe was welded on the short list! Only 15$ .. and passed DE inspection emissions on the fly no appointment thankyou!! 4 ever grateful!! Thankyou The most Amazing owners! The most honest owners! Whom I have the pleasure of knowing kindly!
I finally met these guys over a simple screw in the tire problem. They were closing in 15-minutes, STOPPED EVERYTHING, and fixed it for me. Gladly! Family owned and operated! Just great people!
I cannot not say enough about this family run business! A few months ago I was driving down 896 and my windshield wiper started to fall apart of course it was raining. I pulled in and asked if there was a chance they could help me, Steve immediately came out replaced my wipers and send me on my way! Last night noticed a large nail in my tire, I panicked and called Jess, Steve met me there this morning at 730, and had me out within 10minutes! We will never switch shops again! All around amazing team that truly cares for their customers!
Shipped my new tires here and they did a nice job replacing mine - reasonable cost for labor and disposing the old tires. Definitely would recommend and use in the future!
I’ve been going to New London since I started driving 10 years ago. I’ve used other auto shops here and there, but none of them are anything like New London Auto. New London Auto is the only shop I’ve been able to confidently take my vehicle to and not be worried about getting ripped off. They are the best!
My family has been taking our vehicles to Randy for inspection for as long as I can remember. Now I'm older with my own vehicles, I still take them to Randy. His scheduling is quick and easy and we've never had problems getting our vehicles through. Best in town, bring your vehicles to Randy at New London Auto!
I had a brake light illuminate and thought I needed pads but Randy called and said it was just a maintenance sensor, no need for new pads! Randy and team are very accommodating and provide great work the first time at a fair price!
I live in Elkton MD and found this location with the most reasonable prices for tire installation, mounting, and balance. This includes searching in Tax-Free Newark, DE and Elkton. The reviews were also pretty enticing, so I gave them a try.
The first attempt at reaching their office, noone was available to answer the call, but it was a Saturday and it's an auto repair shop so definitely understandable.
I attempted again on Tuesday and someone immediately picked up, had me scheduled next day without hesitation.
My visit was positive experience all around. Everyone I talked with was courteous. The job only took about an hour, however there was a noticeable problem post-visit that required me to go back immediately. They took a ride with me to diagnose the problem, and immediately fixed it without delay or additional charge.
The new tires I bought elsewhere feel great, no alignment issues or steering wheel vibrations. I couldn't be happier with the service they provided, and highly recommend them.
The only negative is one that many auto repair shops experience, is parking. It can be difficult to find a place to park depending on the current workload they have, so keep that in mind when visiting the shop.
Again, highly recommend!
Highly recommend this shop! They were recommended by a coworker as we are new to the area and they did our state inspection. They had to fix a few minor things and the overall cost was very reasonable. Everyone I dealt with was friendly and they were easy to get ahold of. Lastly, they were very quick. We will be returning customers.
We have been taking all of our cars here for over 2 years now! And Randy is honestly the nicest auto mechanic, I have ever been in contact with! They are very quick & effective with getting repairs done, very great, honest individuals! Thanks so much to Randy & your team! You are all very professional!
I went in for a motorcycle inspection in Aug. 2020 and it was a little old but well taken care of and extremely clean. It passed. Would have given 5 stars for that. Just went in yesterday with my project bike from over the winter. I didn't bother cleaning it up so it looked rough, but everything works. I know because I spent 3 months going over this bike. Also, I've been riding and working on bikes for 39 years now. They guy tells me he has to fail the bike because I'm leaking break fluid. I know I'm not, so I discussed it with him and I kept it short and didn't feel like dealing with him. I go home and check. No fluid anywhere. I open up the reservoir. Completely full. They will cheat you if they think they can. The dishonesty in the auto repair industry is horrible and this is one place that continues that tradition and profits from unsuspecting people. They are predators of unknowledgeable, hard working, honest people. I feel bad for anyone that thinks they are honest and offering good advice. Stay away if you don't want to deal with predators, or worse, get cheated.
Randy and his team are top notch. Never too busy to help a customer in need. Extremely fair pricing, and NEVER recommends or does work that is not necessary - unlike several others in the area. Six stars -five isn’t enough!
I just moved to a whole new area of PA & am SOOO happy to have found New London Auto Repair! Great service, fair prices. As other customers would come or go, I listened to the team explain service to be done or completed; and would ask about kids and family. This is truly a neighborhood treasure. GREAT PLACE; EXCELLENT FIND!
Love this place I've know the owner since I was 5yrs old went to school with his daughter. I recently had my car inspected and every. Honest, trustworthy, great prices and people with amazing customer service
Just had a great experience with the guys at New London Auto - they fit me in late on a Friday, quickly diagnosed the problem, and got me back on the road in hardly any time at all. Can't say enough about the guys here, they're knowledgeable, honest, and not trying to rip you off. Definitely one of the best in the area.
Mr Green always has taken care of my car , I'm very happy with his hard work and I will continue to bring my car to him. It's hard to find a good mechanic and especially one that will agree to work on Audis! My wife and I are so happy we found someone we can trust with our cars. Highly recommended!!
I have been delighted with the service here. Always done quickly, professionally, and at a fair price. Not always easy to find a reliable repair shop but Randy and his team always exceed my expectations!
New London Auto has been servicing our cars for about 10 years. They are fairly priced and give good service. They do not encourage you to do repairs that are not necessary. I trust them and that is difficult to find in their line of business. Recently I came in with an emergency tire repair and they took me in even though it was before business hours. It wasn't like the 17 dollars they charged were going to make them rich. They were trying to help. Feel like they are really part of my community. Glad they are there near where I live.
