Dawn and Logan were awesome, great customer service, great personalities, and alot of fun. They took me early when I arrived, explained everything and I recommend the hills plaza store to everyone. I bought my tires from there, and Dawn took care of me, I explained I wanted to most aggressive all terrain tires I could buy, I wanted top end, she walked me through it, and done! Paid, and and snowed the next day! Lol I would be glad to do advertising for that store, awesome Folks, you gotta go there for any car or truck needs. Thank you Dawn and Logan. Sincerely, Tib Bunnell
They got me in quickly--the dealer had me booked out a month--I called and they got me in same day. They explained the issue, and provided quality and affordable service, and now I don't have to worry about my dad's car through the winter!
Booked because I visibly saw a nail in my tire which I told them when booking and when dropping the vehicle off. I also reported the tire has a slow leak. When I came to pick the vehicle up, I was told they were unable to find a nail in the tire, even after spraying the tire down but, they replaced a faulty valve stem. I argued with the cashier that I know there's a nail in the tire because both my daughter and I saw it easily. He reassured me they did not find one. I didn't see a point in arguing as he clearly was not listening (what happened to the customer always being right?). I brought the car home and asked a family member to take a look, low and behold, a nail in the tire! This is a specialty tire center. Do better!
Just got off the phone with Dawn and she was so kind, professional and savvy. Very easy to talk to and you can tell she stands on business. Firestone, you've got yourselves a gem with Dawn.
They offer reliable and timely service but the prices are are on the high side. Also, the chairs in their waiting area are not the most comfortable in the world, for a guy of my size. They're much too narrow. I feel like I need to squeeze myself down into them. They could stand to be another two inches wider on each side, at least.
Clowns. Talk numerous times on the phone to verify the tire drove over an hr to pick it up for a customer stranded on i80 just to find out the DOT date it out n they can’t sell it. Plus gonna walk over air hoses n listen to rap music blaring to get to the main entrance. Would not recommend
Made an appointment for 8/31 on 8/30, when I made that appointment it said a message would be sent to confirm... next day hrs before the appointment i still hadn't received an confirmation so I called to confirm and Rita said she had one technician and wouldn't be able to get to it, also she said that didn't even have that tire size, soo I suggested an alternative tire size that would work and we set up an appointment for 9/1. We'll today when I got up there I walked did the whole whole I am and what not and this horrendous lady said they didn't have my tire size in stock and so I told her what me and Rita talked about and said we'll we only have 3 in stock of your alternate size and won't have them till Thursday. So I drove over an hr for absolutely no reason because I was lied to and not kept up to date. This was my first and last time trying Firestone... thank you firestone for reassuring me that I should keep with the mom and pop shops that are left.
I went to get my vehicle inspected annually, and it turns out an employee drove my vehicle inside their establishment to inspect it. I saw him back up, touch some bushes, and touch the paint on the rear bumper. I asked him to fix it, and he simply said, "I didn't do it." This agency is not responsible for damage to your vehicle. Be very careful with this staff.
Went here for a state safety and emissions inspection. Friendly service and they reminded me of manufacture suggested service that was due based on our car's mileage. Parking lot is pretty crowded, minor complaint.
Excellent service. Extremely professional and felt taken care of while getting my vehicle inspected. I highly recommend if you need your vehicle serviced in state college.
Always friendly, fast and reliable! Reasonable on prices as well. I have had 2 times when my car needed something done unexpectedly first thing in the morning due to engine light and tire light on. They got me right in, fixed the issue, explained everything and got me out quickly. I greatly appreciate that, as other local shops won’t do that or charge outrageous prices or simply don’t solve the issue. So thank you fire stone for being so helpful today and back in April. It’s much appreciated!
I almost never write reviews, but my experience at this Firestone was so egregiously bad that I feel compelled to warn others to stay away from them. On a Friday afternoon my car experienced a flat tire and bent rim, and the wheel needed to be replaced. I brought my car to this Firestone and they assured me that they would be able to replace the wheel and tire by 5 PM that day. When I dropped it off I was very clear with them that both the wheel and tire needed to be replaced. I then received a call around 6:30 PM that day telling me that they wouldn't be able to do anything that day because they thought I only needed to have a tire replaced, and they would have to order a wheel for me, and that this would not arrive until Tuesday. I was very annoyed that they essentially lied to my face, but (due to a lack of other options) I decided to book an appointment to have the wheel and tire replaced with them on Tuesday. When Monday afternoon came around I called to make sure that the appointment was still on and that the wheel would arrive on time, because I had plans for an out-of-state road trip on Wednesday. They assured me that they would be able to take care of my wheel and tire at 9 AM on Tuesday. When I brought the car in at that time on Tuesday, they seemed a little out of sorts and then informed me that the order for my wheel had never actually been completed, and that they would not be able to get me a wheel for another day or two. I was astounded by their incompetence and flat out lies to me both over the phone and directly to my face. They had no explanation for any of this, and they seemed rather unconcerned about how their poor and (at best) misleading information messed up my travel plans. I advise all to stay away from this place so that you don't end up in a similar situation.
I got two tires replaced and a four wheel alignment. After waiting 2-3 hours, I got it back and was told that it "should be fine" with no more pulling. If anything, the alignment was worse after I got the car back. I went to a different mechanic who changed the placement of the tires in case of tire pull, didn't work. Turns out, outer tie end rod was loose and Firestone did a wheel alignment on a loose outer tie end rod and didn't tell me. After some negotiation, I was at least able to get a refund from Firestone.
I missed inspection deadline. Firestone got me in in 24 hours and made the necessary repairs to get me legally back on the road. I called into the garage bay to thank the mechanic.
Logan was an amazing worker and helped me for when I had questions! Dough helped me find that i had a bad tire and personally went out of his way to get me a rear one what a great guy.
Racks can lift 10k pounds, but they won’t put tires on an 8800 pound truck. I guess math has changed and jacks are obsolete. Not sure how garages like this stay in business with that poor of customer service. Receptionist was very rude and short answered. Between the other negative reviews and this experience, they for sure lost my business and anyone I can let know to steer clear of them
Well, the person at the register, who was there when I first walked in, was not so friendly. Besides that, the Store Manager was friendly and patient. They fixed the alignment right with 1 try. I was able to get in on the same day. I didn’t like the fact that they have to charge me with shop supplies for $9 plus.
Had to get a parking brake replaced on our way thru from WV to MI on a Saturday afternoon. They were able to do the 3+ hrs of labor and were able to get the parts quickly. Very impressed with the service and communication from the staff and mechanic who did the work. Can’t ask for more
Predatory price gouging. It is also a shame the PA state government is still forcing all current and new state citizens to pay extortionate yearly vehicle inspection fees to local auto mechanics on top of the cost you must pay for them to certify your vehicle. My car is only 4 years old and I have had no problems with it. Tires and brakes were maintained. After an hour of sitting in the lobby, I get told they won't certify my vehicle unless I pay $467 for my rotors and new break pads plus the $63 inspection fee. Plus tax I paid almost $600. I ended up sitting in the lobby for 2.5 hours for the entire process since I only have 10 days to get this inspection done by such a stupid state law. Because of this insane short grace period, I was forced to call off from work. If you have a stable work schedule, I highly advise you to shop around a bit more to find a more affordable option if you have the time. Don't make the same mistake I did. They will take advantage of you and not even blink. You've been warned.
All the workers were on top of it and prioritized customer service. While waiting, I watched upwards of 10 people walk in at once and the auto care advisor was able to assist them all with kindness, give accurate expected timeframes, and provide the best solutions for the customers. Will definitely be back!
I scheduled an appointment online and got an email confirmation the very next day. They took my car right into the shop (a/c problems) and they were able to figure out exactly what the issue was. I was short $10 and they were able to take down the price for me to be able to fix the air conditioning since it was summer time and HOT! Super quick service, friendly environment, and we only waited in store for an hour. I highly recommend!
Long story short attempt. Failed to follow my instructions on an ac charge and inspection. Did not replace a very inexpensive part I had SPECIFICALLY requested. By the time I realized I needed service again a winter had passed. The system failed at the exact part I’d requested. They stonewalled me on their screw up (including lies or misinformation whatever you want to call it) and the car never had cold air again due to the cost of fixing it. Meanwhile same trip they attempted to sell me service and repairs that I definitely did not need. Why didn’t they just do the repair I requested??? My last dealings with Firestone. My bad for expecting people to do what they said they’d do.
A bit pricier than other options, but I don’t mind. They always honor appointments, and they can usually squeeze you in a couple days if you need something immediately. Plus, Dawn is very helpful and adds coupons and discounts, even if you forget to bring them up/print them out. I’ve been going here for over 5 years, and I’ve always been satisfied. They do try to sell you on a few extra things, but that just feels like company policy—they let it be if you say no.
Bridgestone tires have also treated me well and always lasted until their warranty.
Doug the manager was super. I was traveling through State College when a tire showed low pressure. I pulled into Firestone and they quickly had my car on a lift and saw I had a 5-inch metal rod in the tire. They certainly could have convinced me that I needed a new tire, but they said it could be repaired and in less than 45 minutes, the job was done and I was safely back on the road for $32.08.
Professional service, replaced all four tires with 70000 miles warranty tires for winter. Salesman is very knowledgeable and offered whole life tire rotation and filter changing package. Fast service with promised time. I had to wait some time even after setting an appointment, but other than that satisfied with the service. Will see how the new tire serves over time.
The Pennsylvania State University, Salvage Warehouse, 653 Services Rd, State College, PA
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