My experience sucked this Pollotime around. The counter guy was suppose to order a part that was suppose to be there at 4pm but he failed to tell me they close at 4pm. Anyway went down Sunday morning and the part wasn't there anyway, the guy that waited on me was nice a out it and had no clue. I was quite po'd needless to say I won't be doing business there anymore. I'll take me business to Ebensburg, Altoona or just order online.
Half of the people have no clue what they are talking about and they closed early after I told them I'd be back. Then when I knocked on the door he just stood there and looked at me.
Ordered parts through NAPA for a brake job on a 2004 Chevy truck. They got EVERYTHING wrong except the rear brake pads. TOTAL INCOMPETENCE AT THIS NAPA STORE. Turned a 4 hour job into a three day nightmare. These people know nothing about vehicles or parts. At least TRY to earn your pay.
The only reason I didn't give it 5 stars was I believe they should have at LEAST 2 workers there at all times..... sometimes the store gets packed and if the get an Unruly customer like we witnessed and there is a line it can get overwhelming for just one person would be helpful just to get the line moving. Plus for saftey issues.
Although the employees were very nice and helped me find my part, I spent almost a half hour trying to return a core from a caliper and knew that was going to happen and I was forced to let it play out.
There's an apparent sign on the cash register that says the core refund will be given back exactly how it was received. No exceptions. So after changing the caliper I went at 9 am, next day, to return the core, and of course I needed the card number, expiration, security code, zip code. So I called the cardholder and asked for the card number and wen back to the counter, guy says okay expiration date, so I recall the cardholder to get the rest of those details, get back to the counter and make the transaction. That's how it happened. Just say on the sign that you need card details to refund the core charge.
Very courteous, knowledgable, and even went above and beyond his job to make sure I knew what I needed to do to recharge my Air conditioner! Exceptional!!!
I'm always amazed with the volume of parts I can get at this particular Napa, mainly I believe this because they hire knowledgeable staff that learn fast and are VERY willing to take as much time as needed to get you what you need!! 5 Star Rating!!! ⭐⭐⭐⭐⭐
I prefer this place over other competitors. Most of the time they have what I need in stock and if they don't, I see it next day. Friendly staff, good prices, Lots of inventory!
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