Paul B Moyer & Sons Inc in
Jamisonville (PA)

My name is Tim and Id like to share a very poor experience with Paul B Moyer & Sons. I took my Ariens 24" platinum blower for a full service back in December 2025. My machine was ready in one 1 day when I was told it would take 6/7 days. I picked the very next day. I brought home and stored in my garage and thr following week we got a snow storm and needed to use. I found the directional chute was rotating all by itself without touching the control handle on dash. My snow blower is 13.5yrs old and looks brand new as I take great care of my equipment I called Moyer and Sons and they agreed to come pick up blower to take back to shop which I felt was the right thing to do and I thanked them for doing so. Few days later I get a call that the unit is ready and I speak to the mechanic Tom who told me he had a hard time trying to find what was causing the issue. Mind that I've never had any issues with the control of the directional chute the entire time I've owned this blower. Tom proceeds to tell me he found a clip up near the gear housing that was bent and had to bend it back into shape. At this time im not exactly sure whats he's talking about so I ask to speak with him when I pick up blower. I back up to loading dock and Tom brings unit out and shows me that's it working and working properly. Tom said he doesnt know how the clip got bent and insinuated that I was slamming the chute hard left and hard right and that's how.the clip got bent. I said that is not true I do not operate my equipment that way and besides my chute was working 100% fine when I brought in for service. If it wasn't I would've reported it as an issue. I get the unit home now a second time not checking it before I left and once I got home and off my truck to try it seamed little better but nowhere near the way it should be. In few days we get another storm so I go get started and now the shoot is worse than ever. Now im really upset as I paid $202. for them to break my snowblower. So I call and Tom the mechanic gets on the phone and is all apologetic and says we never have issues with customers having to return their equipment. Tom proceeds to say I tested it for you and it was working when you picked it up! I said yes it appeared so but you were operating it not me. You were up on the loading dock where I was down on the ground. I took home again to find unit wasn't repaired correctly. I called immediately and spoke with Tom who I just spoke.with when picking up. He was in disbelief and said I showed you it was working. I said Tom its still not right. He apologized and said he spent alot of time trying to find the problem. I called few days later and requested manager. I spoke with Mike who asked me to return blower again and they look at and do what they can. So I let few days go by and decided to find another Ariens dealer to take it to. The mechanic helps me take off truck and asked why am I bringing in. I explained why that the chute is not operating correctly and we find a broken clip on the tailgate of the truck. The mechanic also notices 2 of the cables were incorrectly adjusted that control the auger, and a self propel wheels. I called the shop today to check on the blower and the blower is now repaired. The service department inform me that the friction disk had to be replaced. The cables were adjusted correctly, and that the chute is also now repaired for a total of $223. I called moyer and sons to speak with Mike asking if I can get my refund back for the original $202. Mike refused as he said, this was not what our agreement was that I was to return snowblower back to him for repair. I said yes, that was true. But then I got to thinking, why would I want to bring my snow or back to you for a third time for you to fix it. When it should have never been broken in the manner that it was broken at to begin with. Also to find that cables were not adjusted at the new location that stated that the cables were not adjusted.And that a friction disc had to be replaced.And why wasn't that picked up with your shop. DO NOT DO BUSINESS HERE

Jake was very helpful in getting my snowblower up and running. Walked me through how to fix the drive belt and everything is working well again. Ready for the snow.

I went in to ask a question about getting my snow blower started. The associate tried to make me feel stupid and told me I probably already ruined it by trying to start it with last years gas. He told me to bring it in and it would cost $150 to drain the old gas and then they would go from there. It took me 5 minutes to drain the old gas from the tank and the remaining amount from the carburetor. I removed the spark plug, sprayed Gumout on the plug and into the hole where the plug goes. I added new gas and it started first try.

Logan at the counter is the guy, he knows his stuff and helped us with his expertise on tools.

Ordered mower blades online for a reasonable price. The delivery was very quick and order correspondence was great. I’d recommend using this company for online orders.

Great customer service. I had no idea what I needed. I ran in for a filter for our riding lawnmower to help out the husband. They had exactly what I needed. Great people and wonderful local business.

Bought a couple belt for my mower, belts were a few dollars more than other places but was more convenient at the time to come here, bought them, walked out and there was a $7.00 “platform fee” for using a card to pay, never saw that before, and won’t see it again, definitely not at Paul B Moyer & sons. Bring cash if you want to come here!

It is nice to deal with a company that has the parts you need and gets them to you very rapidly at a fair price, well packaged . Thank you ! Paul B Moyer and son’s ?.

Parts came in a destroyed box. Inside what a plastic bag and nothing was in it. It came missing screws and bolts. Not sure on the quality of the product but they need to do better preparing their shipments.

WORST SERVICE EVER! Paul Moyer in Jamison picked up my Ariens snowblower for service on February 19. I was supposed to get a call a few days later with the estimated cost of the repair, but the call never came. I started calling, and the answer was always the same - we will call you in a few days. Weeks went by and I continued to call unsuccessfully. By the end of April, I started going to Moyer in person with no resolution. Finally, on May 2nd my snowblower was fixed and returned to me - more than 10 weeks later! Their service merits ZERO stars, but one star is the minimum.

Called service department to see if they could service two leaf blowers. Described problem and the brand. Service manager said yes we can repair and gave me ball park cost. I drove down this morning with the two leaf blowers. Young guy approaches me as I am opening the door to enter and immediately says “sir we don’t service those”. I explain I spoke with service yesterday and was told otherwise. Service manager is sitting at his desk eating a breakfast sandwich. He tells the younger guy we spoke yesterday. He looks at the leaf blowers and tells me that they can’t service them due to the way they are built. Says “sorry bout that”. What a waste of time. First time - last time customer.

My husband was overcharged to sharpen his clippers after being told it would be a different price. Could have just bought new (and better) cutters at that price then. It is even the price that actually matters, just the lack of transparency and customer service was frustrating. Won’t be returning.

I guess they don't have money to stock too much I called today for parts on a common engine accused of being it was a project too busy really to take the time go do this go do that gave him more information than I had to give to Amazon for $29 to get a brand new carburetor I won't be calling back anytime soon I'd rather receive an Assassin's bullet then talk to that guy again LOL quote from my good friend Clarence Thomas Justice

These guys are great. I bought a recoil starter from them online for a 30+ year push mower. Couldn't find it anywhere else online. Called them up and Bailey helped me with some issues I had with install

Brought my zero turn mower in for service on FEBRUARY 2 /25. After waiting some time I called in mid March to find out my mower was yet to be serviced. Spoke to Mike and found out there had been a mix up do to a new computer system. Mike took care of the situation and had my mower repaired and returned with a discount on the service and no cost to deliver. After being frustrated with the unexpected delay I was happy with the explanation and customer care I received. Thank you Mike.

I did not buy my lawn tractor at Moyer's, but the service department was amazing when I called for my first service! I had a broken part to replace and other normal service items. The service department was very friendly, good communication, and the pickup and drop-off drivers were great!

Best price! Transaxle was shipped and received within 3 days! Excellent service! I will be using Moyer for all my future purchases when needed.

These guys are Professional, Knowledgeable and they listen to the customers. I had my mower repaired and what a great job they did. Plus the cost was very reasonable. So happy with this repair shop!!!

Was impressed with the ease of checkout and fast shipping for OEM parts. Also they send emails updating once its shipped, and delivered. I will be back. Thank you

I had my tractor in for an oil change and to have a bolt replaced on the mower unit that had broken. The first time I tried to use it I could not get it in gear. Mike the service manager sent a nice gentleman out to my house to see what was wrong. Turns out the parking brake was on and it would not go into gear. This is my first tractor and Moyer's rebuIt it for me last year. We think it's about 20 years old and did not have a owners manual. I also had another problem which Mike was able to trouble shoot over the phone for me. All at no additional charge! I highly recommend them and will use again. Thanks guys.

Great news place for all small equipment! I found parts for my Honda mower online and was going to order them but had a question so I went to Paul B. Moyer & Sons. They answered the question, had the parts in stock, parts were cheaper and they made some really good recommendations on how to fix the mower.

I was in need of a discontinued internal engine component for a Kohler engine that during my research found infact the particular model engine I'm working on one that Kohler discontinued along with factory replacement parts. Fortunately during my continuous searches I picked Paul B Moyer & Sons Inc. Called them, spoke with a parts service specialist Jim, and he quickly located my part and took my order over the phone. He was very professional, clear and pleasant with as he promptly completed my order. I received my package faster than expected, he said approximately 3 to 5 days for delivery, I received my package in just 2 days of placing the order. This is the #1 store I will order all of my lawn equipment replacement part's from from now on, Paul B Moyer & Sons Thank you, Allan Conner

I bought a brand new Scag stand on. They weren’t pushy or stand offish. They actually tried to get me to buy a smaller one. Answered my questions and their price was great?? 1 week later: mower wouldn’t turn right. Something was wrong on left side. We dropped it off, explained the issue. They fixed it within 3 hours and the owner dropped it off at my place on his way home. 6 stars????

Ordered K46DM transmission price was great and there was no shipping charge. Said 3 to 5 days for delivery but received in 2 days. Ordered on line and was a smooth transaction. Hopefully will get installed tomorrow.

In a world of options for ordering parts, I'm placing Paul B Moyer & Sons, Inc., at the top of the heap. The recoil starter I ordered was the perfect fit for our Honda mower. What a joy to feel confident you're ordering the correct part, as advertised, and shipped so quickly.

My generator kept shutting off every 3-4 minutes and was just under a year old. Upon being told it’s probably under warranty so won’t cost a thing and should be an easy fix, they call me to pick it up and charge me $201.01. And the issue was the gas switch was just turned off. This is my first time dealing with a repair here, but good business practice generally means informing the customer how much it will cost before doing the repair. Instead, there was no communication made.

Outstanding experience with my online order. Excellent price for my VERY hard-to-find replacement wheels/tires; easy online checkout; very quick shipping to my home; great delivery tracking. Very satisfied customer. Thank you!