What clients say about Automotive Excellence Inc in Eau Claire (PA)
If you want your car to look like shit and take ten times longer than told this is your place. Pictures WILL follow. Paint job is the equivalent of a high school tech school student. Also horrible customer service. Service with an attitude.
I took my car there with an extended warranty or whatever you want to call it. They kept telling me that they called in the claim, but they never did. I waited a whole week for them to do so. Finally took it to another shop and had to start all over with getting my car fixed because they didn’t care to call in the claim.
Shockingly bad. Dropped off our car there and had to call twice and show up twice within two days just to get answers about if they could fix the brakes. When we went to pick the car up, it was unlocked with the keys turned in the ignition and the car completely dead. We had to jump the car before we left.
It was mistake buying my mustang years ago from high octane automotive. I wasn't patient they didn't deliver. It's a beautiful car but it was not finished. For what I paid it should have been done. They owe me. Will see it probably not.
"I recently had a small accident in my wife’s car and wanted to get it fixed quickly since we were going on vacation in May. I called around, and the fastest I could get it fixed was June. Then, I called Automotive Excellence Inc. in Eau Claire. I spoke to Gary, and he looked at it that day. I dropped it off on Monday, and he had it repaired in less than a week from the day of the accident. I can’t recommend them enough for their fast and excellent repair job."
Absolutely suck their communication skills are horrible I have been waiting over a month to find out about my car getting a motor and all I get told is no matter what time I call is everyone is on lunch here gose call #17 and still "he's on lunch" and "we will call you back in about 30 mins"
I was charged the full amount of the estimate, but not everything was completed on the estimate from the insurance. My vehicle was also scratched while getting fixed. I don’t recommend.
Didn't realize my inspection had expired. Called this place and they fit me in the next day. Very professional. Will be returning if I need anything automotive done
Had an accident end of 2019 was referred to this place had two doors painted rear bumper replaced and lost my heat. In total I believe I picked my truck up three different times first time owner said it was all done I get there heat wasn’t fixed nor was the bumper replaced called the second time get there heat still wasn’t fixed 3rd time says he can’t do it. Fine I fixed it myself. Since it was winter could t really tell how good the paint was after spending the summer with it the color match is great however there is dee gashes all through the door like it wasn’t sanded properly. I paid 800 dollars to have the inside of the doors painted and I changed my speakers over the weekend and my doors are not painted on the inside. Bumper was crooked as well which I had to fix myself. Only thing he did right was the color match everything else was horrible I wouldn’t let him paint a pedal bike let alone my vehicle.
Thank you Gary and Bill for always being honest . This is the best place to get great professional service for your vehicle without getting ripped off. They will tell you the truth about your vehicle and charge you an honest price. Always willing to help and seen volunteering for their community.
Awesome Place , Awesome People !!! Just got my car back back from a deer Damages !!! They Did a Super Awesome Job !!! I am a Retired GM Line Tech!!! And I will be getting My Auto Service and Body Shop Work Done HERE !!!
