Very rude.They have a woman there working that knows nothing about what they are selling.She has a very bad attitude as if you are calling her personal phone and bothering her.Zero customer service.
I tried local yards in my area (Cincy Ohio area) to source parts for my Acura MDX. After 3 weeks of run around and quite frankly, pathetic service, I contacted Bollmans. I received a fast and efficient response. I traveled 6.5hrs one way to pick up my parts. The staff was friendly and helped me address some other parts needs I had with no hesitation. I'm completely satisfied and highly recommend Bollmans next time you are sourcing parts for your vehicle.
I bought an engine from them that they claimed was a running engine with 27,000 miles on it and stored it in an indoor temperature controlled environment. When I bought it they offered an extended warranty which I requested information for over email and in person and was never sent the information for it. I had to wait for mechanic availability and parts to be delivered. Once installed, the engine would not turn over. My mechanic compression tested it and it had severe low compression in all cylinders. They claimed this engine only had 27,000 miles on it which doesn’t add up for something in this poor of condition. When I contacted them the secretary told me verbatim “I don’t care” when I explained the situation and said I was out of the 30 day warranty period then proceeded to raise her voice at me when I asked if there was any way they could help me. If I could rate this establishment a 0/10 I would. I wouldn’t trust them to pour water out of a boot if the instructions were on the heel. DO NOT BUY ANYTHING FROM THIS ESTABLISHMENT THEY ARE A SCAM they will sell you broken or faulty items and find a way out of replacing or refunding for it.
This car part company is an absolute disgrace! I am deeply disappointed with the quality of products and the appalling customer service provided by this company. Multiple attempts to address issues with broken car parts were met with indifference and unhelpful responses from customer service. It's infuriating to encounter such a lack of accountability and disregard for customer satisfaction. I strongly caution others considering this company for their auto needs.
If you want to do business with people who sell faulty parts, then this is the place to go to. The secretary over the phone is extremely rude and “doesn’t care” about her attitude.
Firstly, whoever answers the phone is a very, VERY rude and disrespectful, secondly, I was lied to about working parts, nothing was correct. Very disappointing how much time has been wasted.
This company sold my brother an engine and told him it had good compression and was good to go. Once it was installed, it didn’t run, it’s had 90PSI across the board instead of 160PSI like it should be. Then when we contacted them, the lady said word for word “i don’t care”. The engine was out of the 30day warranty. In those 30 days, it was not in the car. It was in the pallet, untouched, and inside a temperature controlled garage. They were not even willing to hear our piece. This is the worst customer service I’ve ever experienced. NEVER buy ANYTHING from here
Woman on the phone is extremely disrespectful. Yelled at me repeatedly not even 2 mins into the phone call. Engine had bad compression after being told it was good on the phone. Wont refund.
Worst yard to deal with. The sent a damaged part or shipping company damaged it and just said; "we cannot issue you a refund because the part is damaged and this is not my responsibility." They are the shipper and it is not his responsibility?? They can file a claim and get the money back.
Danielle here is just the worst, no professionalism at all uses harsh language, and does not know anything about business ethics never going to deal with him ever again, and if I do not get a refund. I am opening up a dispute against "Bollman's Auto Salvage."
The fella that said the secretary needs a class in manners was spot on. We have been in business for 35 years. I have bought thousands of dollars of used parts through the years. We bought an engine and called them on day 32. She immediately said we were way passed our 30 day warranty before I even got a chance to tell her the issue. The intake manifold was cracked which is no big deal, we just used the one off of our original engine. When we removed the intake manifold, the valves were so rusted up, from water intrusion that we didn't want to install the engine. When we called to discuss it, they said if I couldn't prove it had been stored inside the whole time we had it, they wouldn't warranty it. We did have it inside the whole time, but we could have let this sit out in the rain for the thirty days we had it, and there would not have been that much rust on the valves. When I said I didn't have photos to prove it was stored inside she said well its your engine now. I told her I had never been treated like this before from a salvage yard, and she hung up on me. That was an $1800 lesson on not to buy parts from this place ever again. I am forced to leave one star, otherwise I would give them zero stars.
Doesn't know much about vehicles. They tried selling me a fuel pump module when I asked for a hitch receiver for 06 equinox and had bad altitude when I explained what the part they were trying to sell me was
In my opinion it is ridiculous to charge a person a tow bill of 500 dollars to tow a car from Saxton when the business is not even far from town. Greed much!
They were awesome with helping me get good tires and also help me out to local garages to get the tires put on my vehicle. I definitely appreciate all the help .
Ordered a transfer case that supposed to had low mileage but when received it looked all beat up, so grimy and rusty. Also a lot of silicone gasket material around it like it had been repaired before. My mechanic wouldn’t even use it. Looked like it had 200k on it not 50k. I returned it and they gave me 18 bucks out of 132.00 rude customer service.I placed order over phone then they tell me upon return there is 25% restocking fee but never told me that upfront plus I eat shipping both ways. I wouldn’t have known that until I got mailed the part with the receipt. Watch this place
I am not sure what these peoples problem are with the woman here but I didnt have any issues at all. There seems to be one person creating multiple posts under a different name.
Those complaining clearly dont know her nor her personal life and no one knows what she may go through on a daily basis nor what she has endured on in her life so dont be so quick to judge!
Treat people with respect, you get it back. Try to get to know someone before you cast judgement on someone.
My personal dealings with her was that she was very nice on the phone and in person. She was up front and honest. I called her for an engine and it was ready to take home when I arrived.
No issues, no problems. I plan to do a lot more business with Bollmans Auto Salvage and would recommend to anyone in need of affordable and quality prices!
Frankie
Awesome salvage yard. They pulled what I needed and called me back when it was ready for pickup. When I got there my parts were waiting for me. The girl at the desk was so friendly and did not charge me a core fee because my replacement part were a different type of wheel. She was awesome.
They were the most unfriendly people I ever dealt with.. They charged me 239 dollars for a 10 mile tow on a Saturday morning..I had a vehicle towed 120 miles and it only cost 400 dollars on a Saturday night..These people are unfair and plain out to take your hard earned money.
This place needs a new secretary or she needs to take a few classes on manners. Possibly a psychological evaluation and a counselor to understand why she hates the world and her job.
I've never had such a bad experience with any place as I have with this business.
She has been rude from the word go.
Ordering a transmission, she claims it can't be delivered to the shop our vehicle is in & only to the address listed on credit card. When arrangements were made to have it shipped to my home address then more money paying to have it delivered to shop where our truck is..she now is refusing to ship it completely.
She wont even let us speak to owner claiming he isn't in.
What a sham of a place with an entitled, good for nothing, lady who..."answers phones".
To bad she hates her life because she alone is running business away.
MY EXPERIENCE WITH THIS SALVAGE YARD WAS REPULSIVE THE LADY THAT ANSWERED THE PHONE CLAIMING TO BE THE OWNER SCREAMED AT ME BECAUSE I HAVE AN IDAHO NUMBER AND WAS ASKING FOR A GAS TANK.(THEY DONT SHIP GAS TANKS) WHEN I TOLD HER THAT I WAS LOCAL AND ASKED HER FOR THE VIN NUMBER OF THE VEHICLE I WAS INQUIRING ABOUT SO I COULD MAKE SURE THE PART WAS A CORRECT FIT FOR MY CAR SHE REFUSED TO GIVE IT TO ME. "I DONT FEEL COMFORTABLE GIVING YOU THE VIN" I AM REPORTING THIS TO THE BBB. THIS WOMAN WAS RUDE AND HAD THE CUSTOMER SERVICE SKILLS OF AN EIGHT YEAR OLD. I AM SUPRISED THIS COMPANY IS IN BUSINESS WITH PEOPLE LIKE HER WORKING THE PHONE IT WILL BE AMAZING IF THEY STAY IN BUSINESS LONG.
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