Had to come in and replace a battery terminal and didn’t have the right socket. Skip helped me out big time and came out and helped fab the terminal so it would fit my battery properly. Came back out to test my battery and it needed replaced. He replaced the battery and called it a day. A++ service.
Good people same price as everyone else, but when you walk in its not a teen aged kid playing on a cell phone! They didn't have my part in stock but it was there next day as promised.
Zero stars, bought a water pump from NAPA online, I got it delivered and it was damaged, I called the local napa to exchange it for another one and they told me napa online has nothing to do with a napa store, however when you order online you can opt for the "ship to store" option. Funny how they'll ship it to a local store for pickup but they tell you they have nothing to do with it and that napa online isn't related to napa stores. Now I have to jump through hoops to get this returned.
The counter people are never anxious to wait on customers, like they are too busy for that, really?
No control on even pricing. Bought paint hardener under $29. When I went back 3 weeks later the same product was over $40? They leave discount's up to individual employees so you never know what price you will get. They have primitive computer systems which the employees struggle with and it takes too long.
Always looking for new employees because it's soi disorganized.
A lot to be desired!
Napa wanted me to pay $35 for a part plis pay $20 shipping fee for me to pick it up from the store. I went to AutoZone paid $15.99 and zero delivery fee same part. Rip off!
Ordered and paid for a part online to pick up in store, which has listed hours open until 7pm. I drove 45 minutes to get the part only to show up with a hand written sign in the door that says they close at 6.
Steve and Ryan are the absolute best in the parts business.
These guys really know what they are doing.
NAPA really takes care of the hometown also.
Good Job Steve, Thanks
I had called first the other known auto parts store. Of course, long hold which ended up with ... It says (in the computer) no information. Then I called NAPA. He was quick in his search and said ...we have it here! Then I picked up the part. He was polite and even shared a story. I love good people interacting with me. Thanks NAPA
This is now my " GO TO PLACE"
When i purchased a battery for my car at NAPA Online, I received a discount for reserving online. When i went to the store, i was charged the expected price. After i went home, the store called me and gave me an additional substantial discount in the form of a refund. EXCELLENT. I've become a repeat customer.
I was appalled by what seemed a complete lack of interest in closing a sale. The guy started to search for the part in his computer, and ignored me twice--when I asked an additional question, and when I volunteered additional information that could help to narrow down the search. He finally mumbled "I cannot find it". It's okay to not know, but the two other (not busy) salespersons nearby didn't even try to help.THIS is why I simply thanked him and left.
I came to this store based on some of the positive reviews, but in my experience the negative reviews reflect a better match to the reality of this mediocre place.
Um it's old and crowded. There is lots of product on the floor but some of it is old as in the plastic packaging is yellowed. Asked for an item. They didn't have it and didn't offer to find it. Yuck.
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