Fast, professional, and reliable. The driver took great care of my semi truck and got it safely to the service shop. He was also friendly and easy to talk to, which made the whole experience much better. Couldn’t have asked for better service.
After waiting about 2 hours for a different tow company that never came I called McGann & Chester, to get my vehicle unstuck. 20 minutes later Dave showed up and had me free, driving again, in 10 minutes
The driver was super professional and I couldn’t be happier with the service.
They were able to get my car towed in a reasonable time frame I am very impressed since I had tried getting it towed through my insurance for 3 days with no luck
Great Towing Company.. I 100% recommend it to all trucks that get stuck. Mr. Tom is a great guy and cares about helping the best way possible to satisfy the customers. I rate 5 stars
Not even 911 could help me for 4 days during the winter storm, but Frank at McGann & Chester didn’t give up and got my car out of the middle of the street. thanks so much!!
These guys came highly recommended by another local towing outfit. They might be amazing and have all sorts of expertise, but I will never know because they fell off the map twice while trying to arrange a tow.
He did a great job. He was an excellent communicator very professional first time I’ve encountered someone like that in this service. He did a great job.
Says a lot about a company that won't and doesn't take in account when people are disabled and on disability. To expect someone with this kind of income bracket and in this economy to pull 300 dollars out of their behind especially in circumstances where they weren't even the one driving. My friend is homeless and already struggling to survive..... and not even being willing to look at a situation and do anything to help them says that this companies ethics are in the toilet. I hope you sleep well at night.
Got my chevy 2500 stuck up in a field by my house getting fire wood. Tried the neighbors tractor and no luck. Made a few phone calls. These guys picked up came right out to assess the best plan of attack. Came back with a truck went through some quad trails and got to the top of the field. Hooked me up and pulled me out of the woods and up into the field no problem at all!! Thank you Tim and the other guys who helped out. If you get a truck or toy stuck these the boys you want to call.
We’ve had towing services by McGann & Chester twice in the last 4 years. One emergency after a collision and one scheduled tow after a breakdown. Dispatch staff are friendly and services are efficient. Roadside crew are knowledgeable and helpful in assessing possible issues. Highly recommend!
Had an antique vehicle relocated by McGann & Chester Towing. Office employees were very polite and helpful in scheduling and updates. Driver was delayed a bit, but was very skilled at his trade and performed his duties professionally and safely.
It's a dark day when you have to tow your car somewhere - but this was as pleasant as an unpleasant experience can be. The dispatcher was kind, and the tow truck driver was helpful - he in fact told me I could likely submit my tow to insurance for reimbursement since it was due to injury to my car outside of my control - something I never knew and he was in fact correct about.
Your awesome staff member/driver/rescuer Chuck helped us out in a jam. We couldn't be happier with the service we received: quick on the scene, friendly and done and gone in no time! Pittsburgh's finest!
We had a truck with a possible airbag leaking on the trailer needing repairs on Friday night at 11pm. I called and requested their help, they informed me that they don't have the airbag in stock (I gave them the part number) but they cab check to see if they can temporarily fix the issue so we can at least move the truck and trailer to a repair shop that would have it in stock. They told us the ETA of the mechanic was in 90 minutes and listed all their charges. The mechanic showed up, confirmed that the airbag was bad, and was able to isolate the airbag so that we can continue to a TA that had the airbag in stock and fix it there. It was not cheap, but it was fair, in line with the charges listed by phone, and the mechanic was knowledgeable. After speaking with him on the phone I was confident he knows what he's doing. We'll use this company again in the future when in the area if we'll need road side help.
I want to thank the wonderful people at McGann & Chester, especially Kacie, for taking such good care of me. I recently had an accident, from which they towed my car. They have been truly lovely to work with, not only professionally, but also with such kindness and humanity during a REALLY difficult time. They really went above and beyond. Thank you so very much.
My husband and I had an outstanding experience with McGann & Chester towing yesterday! From the moment we called their customer service, Rob, was friendly, professional, and reassuring. The driver, Chuck, arrived quickly, handled our vehicle with great care, and made the whole process stress-free. A McGann & Chester employee who was in the area, Ryan, heard the call and stopped by to ensure that the dangerous area we broke down at was secured from passing traffic. The whole experience was professional and efficient from start to finish. I highly recommend this company! Top-notch all the way!
McGann and Chester towing did a great job for me they were very careful with my equipment, the driver was exceptional courteous, friendly, and really took care of my equipment well I hope I never have to, but I will definitely use them again if I do
Thank you for the thorough and cogent response. I chose this avenue of communication for ease, efficiency and impact. I wanted it to either be seen directly by the city somehow, someone associated with them, or relayed to them. Indeed, most of my review was to provide context. Most importantly, I was seeking acknowledgment that the signage can be poor in some cases. TO REITERATE: THEY NEED A SIGN ON THE LONE KIOSK, TELL THE HOTEL OR VALETS, OR PUT A TEMPORARY LARGE SIGN UP. There is no excuse for this - do they not appreciate all the visitors in that big hotel patronizing the city?! That needs to be fully conveyed to them. Unfortunately, the damage was already done to all of us on Thanksgiving morning, of all times. Once again, I'm leaving the photos intact for reference and I am not responsible for the condition or location of them in order to manipulate the situation.
I was very careful to distinguish that you tow on behalf of them and never assumed you were more than employed by them. I did see your commanding overall 4.5 rating before I wrote it. I also saw the lowest ones too of course. The improvements you have already made to the process clearly are quite beneficial and appreciated. The old way sounds truly rotten and kiosks would be great. I also never assumed anything about the constitution of your character, albeit individually or as a whole. Obviously, it's complicated.
I don't feel the original 1 star was unwarranted because of my brief interaction but more importantly, the one had by the young women after me. At the office and at the hotel they seemed calm, quiet and nice but a little lost and frustrated of course. If there was the unwarranted laughing and derision that they described, that is absolutely disgraceful. She exclaimed "I mean, I'm only 17!" back at the hotel. Nevertheless, you have stated you will follow up and that is that. The towing fee makes sense, thank you.
I did make it back safely, thank you. As always, it's a shame when interactions between otherwise good folks are marred by circumstances beyond or loosely within our control. In your industry, it's clear that it is unfortunately common and I'm truly sorry for the many instances when you have to deal with some true low-lifes that either walk or stumble through the door.
I have adjusted the review. Please have the city do better and I *might* be back. Merry Christmas.
Update 5/27/25: If anyone from the city ever sees this and actually cares, the last photo shows how Columbia, SC appropriately and thoroughly posts parking closures.
Their truck just crossed the lanes extremely dangerously with no caution at all inside the liberty tunnel. I know there might be some emergency but this carelessness can cause a fatal accident. This is definitely not a good impression for a towing company. Just because you have a contract with the city that doesn’t mean you have a free pass to break all traffic laws and regulations. Happened precisely at 3:48 pm. Friday 04/25
Great service! Chase we quick, efficient and great cx service. I would recommend using McGann & Chester towing. He pulled in and had my truck loaded and pulling out in no time. It looks easy but the support bars for my bed on of his truck but the way chase maneuvered his truck and and bed was impressive.
We had the absolute BEST experience with McGann & Chester. My daughter’s car had to be towed out of a parking garage in Pittsburgh, then to another location. What seemed to be an arduous task was done quickly, efficiently and with plenty of smiles. I cannot thank your staff enough for this fantastic service.
They took real good care of my vehicles. Been using them for a while now. My 53 Hudson broke down fuel pump went out and when AAA told me that it was going to be a 3 hour wait they had a truck to me in a hour. Jessie the driver was very professional and friendly. He brought my car home safely and was even able to put it in its spot which wasn’t in an easy place to park. Thanks for all the help would highly recommend them.
I happened to be in their neighborhood and my car died in the middle of the road. They took my call at 2:34 and I was home by 3:14. Absolutely the best towing experience ever. Thanks to Ryan who was quick and friendly. Made the experience of getting a tow less painful. Cost was $160 which is not bad considering how quick the response was. Highly recommended!
I have used McGann and Chester several times before—always great service.
Today, I brought a classic VW Beetle home. Our driver said he could not drive such a large tow truck on our (somewhat steep) driveway. However, after assessing the situation, he came up with a great solution. He squared the truck up to the driveway, extended and raised the bed, which put the car about 1/3 up the driveway, and loaned us some wheel chocks to hold the car in place while he moved the truck. I was then able to push the Bug up the driveway with my Honda Element.
I wish I had gotten the driver’s name, because he deserves a customer service award for his tenacity and ingenuity. Well done!
I had a great experience with this tow truck service! The pickup time was impressively quick, and the driver David was incredibly helpful and chivalrous. He made this situation much easier to handle. Highly recommend their service for anyone in need!
Sep 02, 2024
Nearest Junkyards to McGann & Chester Towing and Heavy Duty
Website
