Bernabe Towing & Recovery, We are a company that provides services of towing, road assistance, battery charge and unlocked doors! Also Medium duty towing available
We also buy junk cars for recycling ! Contact us today! We speak Spanish!
Hours not specified
What clients say about Bernabe Towing & Recovery in Tigard (OR)
We have good Sam they were called to be at our towing two hours later. They’re still not here.. they never called or reached out. We had dog in car too. We reached out to pay 180.00 and will be here in 30min.
Very helpful service! If you ever need a jump start or help with your car, definitely give these guys a call. I had a dead battery in Tigard and they showed up in less than 5 minutes and had my car running immediately. 100% recommend
The best people to work with when you’re dealing with a bad situation, they were kind and fast to respond. I can’t describe my gratitude! Thank you so much for making my day easier after my car died.
Fast, reliable and professional service. The driver arrived quickly and handled my car with care. "Customer service at its best" i highly recommend BERNABE TOWING COMPANY
As stated by other people, this company uses predatory practices. They park cars registered to the business overnight in poorly-signed lots to encourage people to park there so they can tow their cars. We parked in one of these places for about 15 minutes to pick up a friend next to a very busy bar and when we came back out the car was already gone. As if someone had been waiting and watching. We then had to drive across town in the middle of the night to retrieve the car at some sketchy junkyard and pay almost $400 to an ill tempered guy who barely spoke any English and acted like WE were the ones inconveniencing him. When we finally got the car back after being fleeced we discovered the e-brake no longer works and was presumably broken when they tried to tow the car. We're gonna find out on Monday when the car gets into the shop. Horrible employees, horrible practices, horrible company. Take your business to Speed's or All Day Towing and avoid these guys like the plague.
I wish I could give 0 stars. In my experience, Bernabe towed my car under what I believe were unjust and predatory practices. I parked at 8 PM with many other cars, and by 10 PM it was gone, even though their sign only said “No Overnight Parking,” which didn’t apply. After 10+ unanswered calls, they finally picked up, hung up on me when I asked why, and later demanded $407 in exact cash only, refusing debit/credit cards (which, to my understanding, goes against OR and Tigard code). They also charged me a dolly fee which I am fairly certain wasn't used, didn't show a business license when asked, and were unhelpful throughout. In my opinion, this company operates in bad faith and is sketchy to say the least.
The best towing services in town. They are a very fast, friendly and easy to use company. The owners provided me with the best customer service. Thank you Bernabe!
RIP OFF charge $990 for tow less than 15 miles and store damaged truck from accident for less than 48 hours.
TERRIBLE Customer service, Marie yelled at my 88 year old father and mother when we went to pick up totaled truck to remove from lot and hung up on us. Had to push damaged vehicle to put on car ramp. Refused to help us. WOULD NOT RECOMMEND!!
Terrible people!!!
The driver also hit me crossing a double yellow solid line. Best thing is he was looking at his phone!!
Update to your comment.
You all are funny, check yourself before you wreck yourself!!
Hope karma comes your way
I highly recommend Bernabe Towing & Recovery because they provided excellent service at a very reasonable price. I needed help in a hurry, and they were professional, compassionate, and gave me the lowest price. I will definitely use them again!
Very very rude people I called to get a quote and because I didn’t pay rite then and there they blocked my number. Called back from another number and they said they don’t do business with people that wait what terrible communication skills they have!
Update: I was blocked because I didn’t give my card number over the phone not because I called multiple tow companies because I didn’t. You guys are rude and nasty and have terrible customer service!
This company backed into our vehicle in a parking lot. They didn’t want the police called and said they would handle everything out of pocket and to invoice them for the repair costs. This happened in April of 2024. It has been over a year and this issue has not been resolved because they continue to give us the run around and have blocked our calls. The police have called them, my attorney has reached out to them and I have also reached out multiple times with zero response to this issue. I am having to sue them for these costs due to them not paying anything. Absolutely outrageous that any company would do business this way. They never gave us any insurance information and so here we are. The guy who hit us was caught on video camera. His name is Barnabe Lopez who hit our truck. Not only that there is an eye witness seeing him hit the car and we have a photo of his drivers license. This happened in front of a body shop. This business needs to be shut down because they are a complete risk. I will also be reporting them to the BBB. Not only that but will be taking them to court for all costs incurred in this process.
Response: The first estimate was a rough estimate given based on photos and then when we had the shop do a true evaluation is when an updated estimate was submitted. What free money when all costs are going towards repairs. I didn’t ever ask for cash only. Please hand over the claim number if your so called insurance has an active claim. You guys didn’t even give us insurance information because you said you would handle it out of pocket to avoid insurance claims. Again the insurance company has never contacted us and neither have you and you have tried to block and avoid us at all costs. As mentioned above you have my attorneys contact and you haven’t responded and the police has contacted you and you didn’t give them any information and myself and multiple people from management at the shop have called you without any sort of response. Just a runaround and then we are blocked. Your lies are outrageous. I am looking forward to the proof of your so called responses and claims you are claiming. Your driver came to the shop and when asked for the info he basically ran away. The way you guys handle these things seems like you have a track record for it based on some of your other reviews. The only consistent factor in all these negative reviews are you and the way you handle situations like this when you are at fault.
Waiting for over 4 hours and got sent to voicemail after being told it would take an hour and a half and when calling again that the man was 10 minutes away (after the 4th hour)
Worst service to pay for and would recommend using literally any other service.
0 stars if it was an option.
Highly, highly recommend utilizing their services. They provided exceptional service and provided very helpful information for us as well as accommodations needed. Our car broke down and they were very prompt and time efficient and very communicative when we needed to get our car towed and impounded. Maria was very sweet with providing details and guidance and was a very kind individual to work with and was very understanding and empathetic toward our situation. Our tow truck driver got the car out in less than 10 minutes and was also very kind. Thank you Bernabe Towing!!
Great company omg used them
2 times this week and was affordable and totally worked with me on the price. I believe these people have good faith and will prosper big because they have understanding of what the a community really needs, and that’s great pricing and affordable business and understanding the customers needs thank you so much I will always use and trust this business for helping with my time of need.
I am extremely happy with the services here! Very efficient and fast. I reached out to them around 9 pm for last minute services and they were able to give me a quote and tow all within a short period of time. I had called 5 other places with wild rates. This team is affordable and top notch in my experience.
Maria was quick to explain the whole process and get a driver out to help us. Thank you so much !
Response:
We called our insurance company and the Roadside Assistance company (Agero) that hired Bernabe to report the damage minutes after it happened. (Bernabe tried to talk my husband into letting them tow it from our regular service center where it was and wanted to handle it without insurance. He declined. ) That was the only time my husband has spoken to anyone at Bernabe.
It took over 2 weeks for Bernabe’s insurance company, Progressive to contact us. Progressive told us that they were having trouble verifying insurance coverage for Bernabe and that particular vehicle. That is the only reason I called Bernabe directly and where the rest of the review picks up.
Weeks later we are being told the same thing from Progressive—can’t verify insurance coverage!
We have filed a complaint with the Oregon State Insurance Commission to help us get answers.
Google reviews are meant to be helpful. Sounds like from reading other reviews, this has happened before to other people. Hoping this doesn’t happen to someone else. 5 weeks in, no car, and no answers.
DO NOT USE THEM! We assumed that because roadside assistance was provided through USAA and Agero that they were reputable. This is what they did to our vehicle and are now saying that the insurance will take 6-12 months to resolve and that the only way they will pay for it is if we let them tow it to “their” garage or we can sue them. We have been without a vehicle for nearly a month and no rental car provided. By law we are supposed to be provided a rental car and allowed to take it to the shop of our choosing.
Lied to my fleet service.was waiting for an hour, they said they called me 6 times (not once) and said they were parked next to my car (were not) and cancelled my service. Know where you're supposed to go.
Literally not 20 minutes later, I get a reply back from this so called company telling me that it's my fault. This towing company is complete garbage
I never caught his name, but the gentleman that helped me today was outstanding. He was kind, patient and explained everything that he was doing while it was happening. Their whole team was incredibly kind and helpful
RIP OFF!! STAY AWAY !!!
my insurance agent had set up towing to bring in to my repair shop with this company.
As soon as they arrived, the driver took the picture of the dameges of the car.Right after that , I got phone call from a lady speaking quickly, “i assume your car will be totaled so he is bring your car to our yard not to the repair shop” I said who? Why do you know my car? She said she is calling from Bernabe. OMG!!! What a MALICIOUS COMPANY!! The adjuster kindly had mentioned that my car should be towed to the repair shop or my house, NOT the towing yard, because they are trying to get money for holding fee. THIS IS THAT!! I told her to go to the repair shop then she hung up on me!
I wonder the owner knows this or …..? If not, Please investigate
I called to get a price and I was told 120 I asked what exactly I'm paying for and the agent got rude then hangup I was just trying to educate myself and make sure I'm getting my money worth. I will never do business either these people they are rude when you ask questions or challenge them.. my reply below to their response.
While I appreciate you listening to the call, your agent's response did not reflect the level of customer service I expect. I was simply trying to understand what I was paying for, not challenge your pricing. Being told 'you don't question our price or you just look for another company' after asking a question is not acceptable. I'm disappointed in how I was treated, especially considering I was calling for help. It seems like your agents could benefit from some customer service training to be more helpful and understanding when customers have questions about your prices
Do not use them. They are uninsured! Their tow person rear ended my husband May 29, 2024. My husband was trying to be nice and allow him to pay out-of-pocket, but all he got was the runaround. Completely disrespectful and unprofessional. Here we are June 28th, and still nothing. Now we are forced to cover it and due to their lack of concern we will be filing a claim against the company.
I never caught his name but the driver was awesome. Had my 2 year old daughter with me and he showed up as quick as he could (about 20 minutes) when the estimated time was 45-75 minutes. Started raining by the time we were home so he grabbed the carseat from me so I could get my daughter out of the rain. Parked my rig exactly where I asked and was knocking to return the keys before I had even gotten her settled inside. I hope I don't need another tow, but if I do Bernabe will be who I call and recommend in the area.
The process of being in an accident for the first time was stressful and not knowing what to do next was intense.
I really cannot praise this company enough for how helpful, kind, and efficient they are.
Every part of this process was a 10/10.
Wonderful staff!! They were there in 20 minutes to help us after taking their time to assist us with all of our questions and in the morning worked very hard to help move the process along with our insurance company.
Sorry for the novel but, what an excellent team.
Bernabe company in general was super efficient and fast. They got to the location were my car was super fast. They are respectful and careful with their work. I would recommend them 100%. Great job! I would definitely be using them for any future towing!
When I was stuck in a pinch Bernabe Towing was to my rescue in under 10 minutes after calling, 6 minutes if that! The process was made to be simple, fast, and friendly. I would highly recommend calling if you need a tow from a company willing to listen and work with you. 5 stars well deserved for the professionalism, speed, and service from those who assisted me today. Thank you again for all of the help while I was in a bind, it was greatly appreciated.
I sell a car to Bernabe LLC the owner was very friendly, they give me a great price for my car, also they did a towing service from the airport when I have a flat tire and they were really fast
