What clients say about Duncan Automotive Services & Repair in Banks (OR)
Duncan is an absolute lifesaver a very respectful great human being. Very professional mechanic the attention to details mechanic. He saved my butt in an emergency situation and me a ton of money got my 2015 3500 6.7 Dodge Ram back on the road same day. He actually went out of his way stopped what he was doing was working on other customers vehicles to fix my truck that had broken down a mile away from his shop. My boss and I had driven from Klamath falls 6 hours away to Banks oregon to pick up metal roofing supplies from company down the street called" North American metals." Duncan was actually called by the North American metal company due to an emergency after we broke down in their front parking lot at closing time. Duncan was called referred to us by them thank God and quickly came down assessed the situation of my truck parts and the steering box bolts ? actually broke sheered off completely and we're missing. The steering box was hanging down broken could not move or steer or drive the truck. Duncan a very friendly mechanic immediately knew what to do actually drove around to several parts stores to find us the correct bolts and actually had to purchase a new steering box for the truck as well the bolts were to badly bent broken off inside the threads of the old original steering box. He actually drove to Hillsboro Dodge dealership parts dept to find the right set of bolts and bought them and later bought a new remanufatured steering box from Napa after closing time for Napa hours after realizing the bolts and steering box were no longer any good were junk parts non reusable. He not only got the correct parts for my truck in a hurry he actually cared enough for myself and my boss who is senior citizen if we were hungry wanted to go get dinner while we waited for him to fix my truck. He didn't hesitate to give us a ride down to the pizza parlor in his shuttle van so we could get dinner a place to relax as we really didn't eat anything all day after driving 6 hours from Klamath falls to pick up the roofing materials. My boss and I were just relieved grateful to be shuttled down to get dinner relax while he fixed my truck. He actually called again to see if we were ok and needed to get picked back up after we ate. So again he came down drove in his shuttle van stopped what he was doing working on my truck came picked us back up again and waited a little bit for him to finish working fixing the truck. He buttoned up finished replacing all the parts the truck needed and actually went through my entire truck in detail checking on everything to make sure truck was safe in good condition pointed out few things that will need attention in future like new front brakes, new front shocks, new front trac bar, new front steering stabilizer and topped off all the fluids which he didn't have to do. My boss and myself were very impressed by his work and thankful for his emergency work repairs we almost thought we're going to have to rent motel room but Duncan assured us he would get us back on the road back to Klamath falls to get back to our families and work. I can't say enough about Duncan his shop he saved us from huge headaches a nightmare fixed my steering box and we were back on the road again.The prices he gave us to fix the truck in this emergency mobile service was very reasonable affordable and couldn't be happier under the circumstances stress i was in. We truly appreciated Duncans Automotive for his professional work and highly recommend him for all your needs if you have a truck or car that needs fixing. Duncan went above and beyond for me and my boss put us at ease letting us know he was gonna be able to fix the truck as it was after hours late at night where every other shop was closed already. I give this company 10 stars highly recommend this company and Duncan and his mechanics he has working for him. Just great bunch of guys very professional. Thank you Duncan and God for saving my truck and our butts in an emergency situation not to mention shuttling us back and forth for dinner! 10 star service!
The work was done for the lowest price possible on my son's car and was thoroughly explained to me, when I picked it up. Thank you Robert for your attentiveness to details and great work!
Great group of friendly people We had a problem with our trailers electrical connection on a trip. They fit us in on a busy Friday and got us back on the road quickly!
Helped for months on my car to pass deq, they helped going step by step to find the problem to pass! Always patient and kind. And Eleanor the shop dog is just the most precious. Thank you guys! -Spenser
Good machinic, but Duncan is slow and bad at returning customer calls. I am still waiting on a car I drop back in May (I know parts can take a while) and still not ready! That is why I am only giving Duncan Automotive 3 starts only.
Took wife's Honda in for timing component rattle repair. Great mechanics. Great prices. Fast service. Willing to help DIY neighbors with pointers. Small town feel.
Had a brake issue, stopped by without an appointment. Pickup needed new brakes and they got them done the same afternoon. Great service and great price. Highly recommend.
Very Knowledgeable, very polite and very busy, take an appointment and you will be pleasantly surprised on the finesse of Mr Robert. Prices are great and honest. I cannot recommend him enough.
I have been taking my 2003 Pontiac to Duncan Automotive for over 8 years, Robert is a Great Mechanic and Great Guy I highly reccommend Duncan Automotive. I won't take my car anywhere else.
Duncan Automotive is the most Trustworthy, Skilled ,professional ,downright BEST Repair Shop I have been to in Oregon after being here for 9 years.☆☆☆☆☆
Duane Dinan
I cannot recommend this shop more!
We are on the road traveling and had an engine light come on. Oh noooo!!!
They were able to get us taken care of with no notice and on our way in just a few hours.
Fantastic shop dogs, as well!
Went absolutely above and beyond to help me with my truck. I was there 30 mins before closing and they had to order a part for me, gave me and my two dogs a ride to my hotel. Would highly recommend this place for customer service and value. Truly incredible and lucky that I was close enough to be able to barely roll my truck here. I am so grateful to them!
The guys at Duncan genuinely care about your car. They will do whatever they can to help you out. Robert does a great job at explaining things to people who don’t understand cars very well. I drove from Tillamook just to come here. I recommend coming here if you’re looking for a mechanic you can trust.
Best mechanic shop in all the land! I've been using the services of this shop for about 9 years now and I won't go anywhere else! Robert goes above and beyond! He's always been really good to me and my vehicles! Even though I've moved over an hour away, I'll still only use Duncan Automotive for all my mechanical needs! ??
Great place to have your auto repair done. They get right on the vehicle so you get it back when promised. Fair pricing and very good work. No need to go anywhere else. BTW --- extremely friendly.
Would highly recommend! We were travelling through Oregon and lots of other mechanics were full but he managed to squeeze us in last minute. Was able to diagnose the problem with our airconditioning quickly and fixed it the next day (due to needing to order the part) promptly and to a high standard. Was even able to check our tyres for us too! Great customer service and really friendly! Top bloke.
