THE DALLES DISPOSAL in
The Dalles (OR)

Don't live the the area, when these people come around be mindful of there driving habits and the danger they can cause while around. This guy come straight at us parked in back of hotel at about 30mph then prosedid to drift his garbage truck into a turn around maneuver. Didn't get hit this time but sure got dusted out. I think 30 in a hotel parking with a truck that requires cdl, is a bit much.

Today Robby truck #629 picked up our trash, he is amazing, picked up extra trash from the neighbor plus put both of the dumpsters back in place where they go!! A good man, hope he becomes our regular driver for our route. Yeah Robby keep up the excellent service!!!

Snow is used as an excuse to not pickup garbage. Will go weeks at a time without picking up, and dont refund the missed pickup. Was told to leave my bags of garbage next to my trash can when its full. As if i want rodents and raccoons hanging around my house. If recycle truck can make it so can the garbage truck. If nothing else shift my day and make someone else miss one, rather than my area missing 2-weeks. Whats great is they know you have no choice in provider.

Thank You so much to my driver, waste engineer for securing my garbage container behind my fence near the parking strip on windy days so it won't blow away down the street. Thank you and bless your heart ❤️

We, and 8 neighbors have separate pickups on a mile long rural route and are amazed and pleased with their excellent service in good weather and bad. Many thanks for what must be a challenging occupation!

Live in a rural area and forgot to place my can out at the street this Tuesday. It’s usually secured to the fence because stuff blows away out here ( Pine Grove) My garbage man was soo kind to remove the bags of trash from the can anyways!!! It was only 20 steps from the street but he didn’t have to do that! Thank you thank you for picking up the slack when I failed to get my can to the street. Very Grateful!! Amy A.

Dani was very helpful in getting my rental set up and every experience I've had with The Dalles Disposal has been positive! Great customer service.

Alex has been super helpful in setting up our account and helping me access my bill online. Great service and fast responses!

I spoke with Dani, who was exceptionally helpful in getting a new account set up for me! She was very patient and friendly, and anyone who speaks with her will no doubt leave the conversation feeling better and totally supported.

I had requested service via the Website and Alex was prompt to reach out per a phone call. Alex was prompt and courteous. I am sure Alex is a true asset to your Customer Service Team. I hope that Alex gets recognized for a job well done!

The drivers are very friendly, work hard, and do their jobs with a great attitude and always put the garbage and recycle bins right back where I leave them. I recycle a lot and I just went down and obtained extra bins so I have plenty of room. The office staff is top notch.

Thank you for your friendly, helpful and professional customer service, Alex. I appreciated your manner and efficiency in resolving our final bill to The Dalles Disposal Service.

Dani Lawson was very helpful and quick setting up everything for me. I wish more people and company would make the process as simple as them.

Alex at the Dalles Disposal was so professional, friendly, and helpful--honestly not what I was expecting! She made my work order easy to make and made me want to have a reason to call back. Thanks for your help Alex!

Alex is always been great to deal with. We usually have a few good laughs while on the phone. I'm glad she is the one answering the phone, I actually look forward to talking with her. She does a great job

I was having trouble paying my bill online and so I called and talked to Alex. She was so helpful and sweet. So if anyone needs to talk to someone there, I hope you get Alex on the phone.

I needed a dumpster for our event. Spoke with Alex who is wonderful! She got me squared away quickly and made it easy by pulling up some details from a previous event. Thank you!

Customer service is very courteous when on the phone or email, but the the rules are unclear and seem arbitrary. They do not provide a container smaller than 90 gallons, and the website doesn't tell you their requirements. Hey Dalles Disposal Service: Either provide your own smaller containers, or make it very clear what containers are acceptable on your website. Since you aren't doing either, it isn't your customers fault when they don't use a container you don't like.

These folks work hard and are very courteous! In town they even help you through traffic! At my home they secure the can lid so it doesn’t blow down the alley. The recycling bin is always placed when I left it. Office staff has always been very helpful with questions on scheduling, payments and recycling items! Thank you for your service!

My mother is disabled and can’t move the regular garbage cans. They haven’t taken garbage in two weeks because we don’t have the correct garbage cans. They are 32 gallons but the only issue is there isn’t a removable lid.

1 star is generous. This is the 3rd month in a row that they cannot seem to pick up my dumpster on the last Tuesday of the month as expected. The driver has stopped outside my driveway on previous Tuesdays, but when it comes to the actual day of pick up, nope, nada, not a chance. Each time I've called them and each time they say, well he is a new driver, or your gate was closed (but not latched), or he couldn't get to it. Then they say he will be back on Friday. Friday could also mean Saturday... They are the only game in town, so I am stuck with their crappy service.

We continue to receive excellent services from these folks for home pickup of both garden waste, garbage and recyclables. The Dalles Disposal has been a big help to us learning what is useful recycled and what is garbage. It drives a lot of our choices of products we purchase locally to limit what is garbage. Our hope is recycling can continue and that The Dalles becomes less dependent on one large customer (China). It just makes sense to reuse recycled materials closer to the point of consumption to reduce the energy costs of recycling. Again, The Dalles Disposal folks have helped us try to understand how our purchases can help or hurt the environment. Thanks much — and Best Wishes for Recycling in the New Year!

My husband and I moved here from Vancouver and I must say I feel like the Dallas doesn't want me to recycle. We get a tiny recycling bin that has no lid to keep rain out and it never gets picked up. When I call I'm told that I can drop it off, why am I paying them?

I watched the garbage drivers get behind, and have an extremely hard time transversing the hills and ice this year. I also saw them try very hard, and take a lot of crap from people. I think once you walk a mile in their shoes, then you can cast your verbal stones if you feel justified. Thank you guys for your service and work. I apologize for the anger and discontent that the town has pressed on you this winter season.

Been a customer since 2009 with great service. My experience found that drivers will wave to little kids who are totally infatuated with garbage trucks. Yeah this winter was bad and so far in 2017 trash has only been picked up once but it isn't their fault and have taken steps to help us out with our overflowing trash can. Thank you!

Our trash was not picked up two weeks in a row, because of "weather". Given that I was able to handle our hill with simple all-weather treads during and after both recent storms, all I can imagine is that they hire their drivers out of Portland.

I called to complain that they didn't pick up my garbage. The only thing they offered is to pick it up the next Tuesday. Hoping it doesn't get knocked over sitting there. I asked that a supervisor call, but haven't gotten a call back.