Literally the worst experience I’ve ever had. Trying to get my deceased father’s pickup out of impound. The county was responsible for the bill. They made this the biggest headache I could ever imagine. The girl I was dealing with was super rude. If I could give negative stars, i would. Do better.
Would be cool if they would answer their phone after they tow your vehicle.. but then again I don't guess they would be easier to charge you the extra days in the impound lot if they don't answer the phone. Looks like they got a good thing going with the cops around here.
Ordered a hard to find intake manifold for my straight 6. Was assured that all the mounting tabs were intact and I do believe they were when shipped. The part arrived and one mounting tab was broken. I called on the next business day to explain the situation and was pretty much told it was no longer there problem and I need to take it up with UPS. This was not the same customer service I received when I was paying for the part plus shipping. Once they had my money I was no longer needed or wanted. Very disappointed.
We blew two tires out on our RV. Stranded on the side of the highway and quite frankly, afraid. After calling Bert's, two gentlemen showed up within minutes. So kind and helpful. They assured us they could help us and they did. Thank you to the two gentlemen that helped us that day and thank you Bert's Auto Salvage &Towing for have people like them.
Our car had slid off the road at mile marker 1 on I-82. We phoned Bert's and within 30-60 minutes one of their trucks was pulling us out of the snow filled median and we were back on the road. Awesome, thanks for the help, great prices, etc. Highly recommended.
These guys went way, way, way out of their way to get the door and fender for my daughter's 98 Buick. They actually got a vehicle that they didn't have in inventory for us. The biggest surprise was the cost. After calling all around the country trying to find a door and Fender not only did we get one from them that was perfect with no scratches or anything but it was about half the price of all the rest of the wrecking yards even clear down into Oregon. They were better than Santa Claus and really did help us for a very merry Christmas.
These guys are amazing and ALWAYS so helpful with whatever someone is calling about. Very extensive collection of automotive parts. Also recently used their towing service. I didn't know it was even possible to have a great experience whilst someone was towing one of my vehicles but Bert's did it! Very friendly driver who was prompt and kept communicating with me until he got to where I was with the broke down jeep. To top it off, once he found out it was the vehicle that my mom uses every day to deliver mail in he didn't even charges for the tow it was amazing!
Bert's Towing went above and beyond to assist my family today. I will forever be grateful and would recommend this company to everyone that needs a tow in the Hermiston area.
Crooks! I had my antique truck catch fire just outside of Hermiston. The State Trooper called these guys to pick it up. Took me two weeks to find a transport to get this to Idaho from this pit stop town. These guys charged me $45 a day for storage, in a lot where it was the only vehicle. I don’t even pay that for covered parking at the airport! When I went there to look at my truck and the damage the junk yard guys had already been all through my truck seeing what they could salvage.
This morning my carrier had an issue and needed some assistance in moving a load. One call to Bert's and he said "Bring it in." Their kindness and efficiency is second to none. I have NEVER come across a company with their dedication to customer service. I highly recommend Bert's if you're in Umatilla and need some assistance.
Very nice to deal with!! Parts were sent out right away and they arrived in Spokane within days. The parts were in good shape. Impressed with your great service!! Thanks!
Fast service! Very professional and polite. Put my husbands truck back in the driveway where he can easily make repairs. Considering how inconvenient a break down is, this tow service made it a lot less stressful Highly recommend and very reasonable
The tow truck driver at Bert's went above and beyond the level of service I have ever had from a towing company. The cost was very reasonable. I hope I never need to use them again, but should the need arise, I would not hesitate to use Bert's again.
E30 sport seats (!!!!!) Big time YAY dealing with Gene and Dennis and the rest of this friendly gang. I asked for photos and to kindly hold the seats for purchase/pickup, and they came through.
This place is in the desert...there are so many cars from last century that still have very little rust (if any). A few Z cars, a Pinto with factory sunroof, AMX, and of course, a straight AF 64 Impala front clip.
Gene at Bert’s Auto Salvage was our saving grace a whole lot of extra today. We were so thankful to be met with such kindness and willingness to go above and beyond in a what was a frustrating auto experience. He was fast AND the best field guide to Hermiston. We couldn’t be happier. Thanks Gene!
I needed a new wiper arm (can't pass inspection without it). While the blades are interchangeable I needed the part the blade mounts on. My car is older and the part has been discontinued for several years. None left at any dealer or salvage yard in my whole state. Found Bert's online and gave them a call. They were friendly, offered to call me back and make sure the part was physically there. They round the part,took my card number over the phone, got my address and advised a reasonable shipping fee would be added (I approved the amount prior to charge). I received my part in 3 days in perfect condition and am so happy that I found these guys! They will definitely be my first go to for parts in the future, Mahalo again, aloha!
Guy was extremely rude and arrogant. To be fair he was also extremely shorthanded by the looks of things. However that's really not the customers fault. I asked about a model year for a vehicle part and his exact words to me were " well since I'm busy right now, gonna have to say Nope don't got it!!" How unprofessional does it get?
Just got a new rack n pinion, service was superb, they not only pulled it for me but they even called when it was ready to pick up! Same day within an hour cannot beat the price anywhere. 10/10 will continue making a 40min drive
The staff is amazing they helped me find exactly what I was looking for and there 24 hour tow service is second to none no matter the conditions or what time it is they are always fast and affordable I would strongly recommend these guys to anyone
Great service! Got stranded on the 84 and he picked us up quickly, brought our car to the dealer, dropped us off at our hotel and even brought back an item that we had accidentally left in his truck! Great guy!
Completely and entirely rude to me with every interaction with not only the employees but also the manager. Told me the wrong price then made me pay more, when I asked why they just said " because" hung up on me. Would not recommend at all to any one.
We walked in looking for a door handle for an older van. They didn't have it, but they looked on line and tried to find one for us. Ended up ordering one and it came in 2 days later! Great service, friendly employee..
Very poor customer service. The treatment that was given was beyond unprofessional and out of line. The two men working were rude and disrespectful, I would never recommend this business to anyone after the treatment I was given today! The hours on this businesses website is incorrect and the staff is unwilling to do anything to help. I have never been treated so horribly by a business!
