I’m genuinely disappointed, because I’ve used Baker & Baker multiple times in the past for tows and highway blowouts and expected clearer communication this time.
After a 16-hour shift, my tire went flat at work late at night. I didn’t need a tow — just help changing to a spare, as I had no tools and just wanted to get home safely. When I called, they gave me a quote but repeatedly insisted I look for other options, which was confusing given my prior history with them.
They took a 911 call (understandable), and when I called back, I was told someone could be sent in about an hour, while still being encouraged to keep looking elsewhere. I spent that hour calling other companies, all of which quoted $400+.
After following up again, nearly two hours later, they finally took my information but seemed increasingly irritated throughout the call. When they said they couldn’t hear me, I spoke up, and at that point they abruptly declined service entirely, saying they would “pass” and suggesting I find another company.
What was most frustrating wasn’t the wait — it was the lack of clear communication. If they couldn’t help, I wish they had said so upfront instead of implying they might, only to deny service after hours had passed. When someone is stranded late at night and exhausted, clarity matters.
Unfortunately, this experience showed me that prior rapport doesn’t count much when you’re genuinely stuck. Time wasted, rapport wasted. That’s not professionalism — that’s disorganization being taken out on the customer. This interaction was really shady.
Baker & Baker helped us a lot when our trailer broke down. They helped transfer the freight to a new trailer. Communication was easy and smooth, no stress at all. They did everything they promised. Thank you very much for the great service — it meant a lot for our day!
Baker & Baker towing is absolutely top notch good people! Truck was stuck bad and they had to bring a bigger truck they were fast and did an awesome recovery of our truck!!! Thank you
Steven was great help over the phone and was able to get me a quote and an appointment set up quick. Travis did great communicating during the tow and was a great guy. First time having to have something towed from auction and it went nice and smooth thanks to Baker & Baker. Thank you guys! -Simon w/Trash! Service LLLC
Brian is a gentlemen and incredibly talented at his job. Opened my door for me, towed my car with efficiency, and can keep a conversation. Thank you, Brian! Will use Baker & Baker towing if the opportunity arises again.
I had a breakdown on I5 1 mile south of Woodburn and needed a tow to Corvallis i 11/11/2025. I called Baker and Baker. The tow truck arrived in about 20 minutes and the employees were friendly and curtious. I give 1 star for the following reasons:
#1 The route taken was not even in the top 3 most efficient routes on google maps. We took I5 to exit 228 to get to Corvallis. This was done solely to increase the mileage of the tow.
#2 The more experienced employee training the new guy had only been on the job 5 months. Both of the employees were not more than 22 to 25 years old. Again they were curtious and professional, but having that new of a tow truck driver training a new hire says to me the owner of the company is vastly underpaying their employees. This is especially off putting when they are trying to gouge customers by over charging for towing miles.
#3 The tires on the tow truck were bald enough that if my kids were with me, I would have refused service. I would not place my children in a vehicle with 1/8 tread remaining in Oregon in the rainy season. Iv you are going to go out of your way to increase tow fees, at least show up with equipment ready to work.
#4 I was told there is a 3% add on charge to use a card of any kind. I tried to use a debit card and was told there was a 3% surcharge for using a card of any kind. I generally don't carry enough cash to cover a tow charge. I understand the charge to make up for credit card fees to vendors, but applying that to debit cards is just sticking it to people in vulnerable situations, and should be condemned.
#5 At the end the payment screen had a tip request. I paid plenty for a tow. $492 for a 50 mile tow. If the owner of the company cant afford to pay a decent wage to their employees from that, you're being robbed.
I will never employ the services of this company again, and if you value your money you shouldn't either.
Best guys in town , easy to work with reasonable price , they will get you back on the road quickly very happy with the service they provided , Thank you
Fantastic service. They were on point with the time for arrival to the time they delivered it to the dealer. Followed up with a courtesy call to say it was delivered! Oscar, Tony and staff great people to work with!
The woman answering the phone is not the friendliest person but the tow truck driver was really nice and professional I think he said he’s from Idaho great guy.
Their responding employee, Oscar, was great!!! He changed a tire on a very busy freeway where we couldn’t get my car far enough off the freeway. He braved some idiot drivers to get my tire changed quickly & well, and then followed me to the next exit until I got turned around toward home. I was VERY PLEASED with Oscar & the company’s (dispatcher) quick response on a busy day—courteous, professional, well done!!
They suck at communicating logistics but they were timely and friendly. After they loaded my car onto the bed of the truck and I signed paperwork they said they could only take 1 person -there was 2 passengers that needed a ride. So my friend and I were left stranded and we could not get our belongings out of the car because it was already loaded. If we had known we could not ride with the tow truck I would of taken my belongings out of my car and I would have coordinated a ride way earlier in the day or used a different company . My car had to be taken to a totally different area than I was going so this caused a huge hassle. If they communicated 2 hours earlier that they could not give me a ride I would have coordinated a ride and collected my items from my car but because they didnt I had to wait an hour on the side of the road after the tow truck driver left for someone to get us then I had to go a half hour out of my way just to collect my bags from the car then go back another half hour to start my journey over again. So they waisted 2 hours of my day because they could not say from the beginning "we cannot give you both a ride". But they got my money and coerced me to believing all was good till they had me in a choke hold and I had no options but to continue with their service.
Great service! Truth is I was complaining about cost but it was worth every penny! They were on time very professional and the drive Irwin was fantastic! I scheduled a day in advance which saved me a bit of money which was nice but I understand the cost after seeing how much work went into towing my truck. These guys are great and I thank them again!!
Sent out two tow trucks to move my Greyhound bus. Travis and Nick were kind, respectful and they were great at problem solving. Would use this towing service again most certainly. Steven who works at the front desk was especially helpful and kind and considerate. That makes a huge difference when you are looking for a reliable source. Can't thank them all enough.
My truck was in need of a ride to the shop and the shop recommended baker n baker so I figured sure why not. Called them up got it scheduled days in advance (they gave me a discount for doing so). They showed up on time and even gave a curtesy call. Truck had been sitting so battery was dead. The driver was patient and waited for me to hook up to a jump box so we could get the truck in neutral. The driver then did an amazing job of picking the truck straight out of my driveway without having to move it. Great experience all the way around. Highly recommended for all oversized trucks
I had a great experience with Baker and Baker. I needed my Airstream towed to Portland and went through a transport company that I used in the past. They arranged for Baker and Baker to come tow it and I'm grateful for that, Steven was excellent. He was kind, communicative, and professional. I was a little anxious due to problems in the past but everything went smoothly. The driver, Travis, was equally as cool and handled everything for us. Not sure if they typically come out to Portland but if I'm ever in another jam in the Woodburn area I know who to call. Thank you guys for all your help!
I accidentally locked my keys in my car today and was panicking. My phone battery was down to 16%, and I had no one available to help. I searched on Google, and this company was the first to pop up. They arrived in less than 35 minutes, and Tenny (I think that was his name) was incredibly friendly and kind, which immediately put me at ease. Hopefully, I won’t need their services again, but if I do, they’ll be the first company I call!
Fast, efficient and meticulous. The truck arrived in less than 30 minutes. The driver had the van hooked up and on the flat bed in no time. He took photos of before and after and ensured no damage came to my vehicle. He waited with me until my husband arrived and followed us to the dealer. Start to finish just under an hour and well worth the price we paid. Peace of mind and assistance in a stressful situation was great! I would highly recommend Baker and Baker towing. Even the person who scheduled the tow was superb. We appreciate them dealing with us in a timely manner and so professionally.
Man these guys did the impossible! I got stuck last night in poorly compacted gravel with all the rain we’ve been getting. These guys got there free up a game plan made sure I was ok with it and executed! Well done guys
I wish I'd heard about Baker & Baker under better circumstances but unfortunately it was after I totaled my most trustworthy friend: Red Demon, my 2007 Toyota Corolla on the way home from work. Rainy, oily road, dark country road, and tires don't mix. My car spun around about three times and then I found out what a head on collision with a guard rail feels like. B&B picked up my wreck and cleaned up all of the debris. Yesterday, I went and said goodbye. They helped me to get all of my belongings from the car and are coordinating with my insurance to have the car picked up. Great customer service.
Jul 29, 2019
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