I would not even put one star on here if I could because today Thursday October 9 I got here at the Pick-A-Part 677 3rd Street Turner Oregon at 4:10 p.m. and first thing the guy says in the front register is we're closed we're kicking people out early! The guy at the front register was really rude way he said It. THAT IS NO WAY TO TREAT A CUSTOMER
This place is garbage!!! They leave potential customers on hold for wayyyyyyyyy tooo long!!! Horrible customer service!!!! Don't have a phone line if your not going to use it. You guys put people on hold so long that they just have to hang up. I wasted 20 min calling in several times. They instantly put you on hold. Will never go there, will never refer!!!!
Called and asked to see if they have any ambulance parts and the guy said “No” and before I could finish speaking he hung up on me. I guess my other question wasn’t important enough for him.
This place is crazy overpriced. Every part I checked out cost more than just buying it off Ebay in the same condition with all the work done for you. The staff especially the younger white guy at front desk was unbearable and extremely rude. I used to go here and get a good deal on everything now its just a waste of space. Don't go here unless you like wasting time and money and dealing with awful people.
This visit went exactly as I expected but, I got to admit, I stacked the odds, a little bit. Staff is friendly and knowledgeable and it really helps to call prior to your visit to confirm the location of the part needed on the yard or if the part has been pre-pulled and is on a shelf.
It is a nice place to get parts. They are always busy and moving stuff around. I seen a part i went back to get and they had crushed that car already but I found another one.
Elizabeth was so helpful , knowledge, and kind, we were able to find what we needed quickly and efficiently with her guidance. Will definitely be coming back.
Sold me the wrong part completely. Told them I needed a starter for my Plymouth breeze and got a starter tagged Plymouth breeze but was a Ford fusion starter that didn't fit. 65 bucks down the drain without a refund
So this place is amazing. Had a pricing problem with the Albany location and I called Turner and they told me they would give me what I was looking for for the price that Albany told me from the start. Amazing all the way across the board.
Horrible customer service I came in to buy a fender that I called about twice they said they had the car and fender could be missing because they are an open yard but the car was fully missing. This business is full of scammers they just charge you for entry that is non refundable so you walk in expecting to find your part waste time walking around. Would not recommend coming.
I’ve been coming here for 15 years and ever since they changed everything around and people left it’s gone down hill. Was just in to get a tailgate and even though it was damaged the rude lady at the counter was persistent on getting $200 while it was maybe worth $100. Normally I would just assume it’s a high demand part for them except they’ve had the vehicle for 70 days. I rarely go to pick a part because of how they are and now I just simply won’t come back. Plenty of other and better companies out there to get parts from
My favorite place to get used car parts. I love this place, Sean, Elizabeth, Dakota, the dismantlers out in the yard! Peaceful place to be and sometimes you get something awesome to take home and put on your car! The sun was out today and my aunt and I went down to see if they had parts for my car, turns out they have a lot of parts waiting for me.
Was from out of town and had my truck broke into so was without a side window. These great people took into consideration my predicament, sent one of their parts specialist out and within 45 minutes they had me a replacement glass sitting on the counter. Old school service. Can’t tell you how much I appreciated their great help/service.
I m a frequent customer and It's always a productive and fun experience. They always are willing to help and go out of there way for u and always give the best price they can on parts.. if u don't believe me u can see for urself. Thank u again pick a part!
Shaun Bell helped us get parts for our car at affordable price and helped us install them on the car, went out of his way to make sure everything part fit the car, I recommend going to see Shaun for help on finding parts for your car! Excellent Customer Service!
Terrible customer service, bad prices for purchasing scrapped cars and don’t provide enough information on open to close times. Posted to be open until 5 on weekends but closes early.
I tried calling ahead to determine if it would be worth coming in but was placed on hold for 10 minutes. Decided it was early enough to go in person and was told they were closing 2 hours early, wasting 30 minutes of my time in driving and time being on hold. Would recommend any other scrap yard over them.
I used to always have a good experience with this junkyard. theyve sold me parts and guaranteed a replacement if it didnt work. but recently i ordered a gas tank and paid an extra $40 for them to pull it for me and have it ready for when i was back from my trip. turns out the gas tank they gave me was incorrect, they wanted to replace it but it would take 2-3 business days. i decided to locate one elsewhere and when i asked for a return they put a 25% restock fee. which would have been acceptable if i pulled the part, but when i pay them to pull it for me and they make the mistake why am i being charged for it? customer service was NOT professional at all, was told i would get transferred to manager but they just put me on hold for someone else to deal with me. lady on the other end was taking everything i said personally and when i finally told her that she had loat a customer and im just gonna pay the fee she snarkily said "Amazing! have a great day" and hangs up. Totally not professional at all and would not reccomend, theres a junkyard off of portland road that will pull all the parts for you without an additional fee and is very friendly! will not be taking business here again
Good experience overall. Not many customers, but front desk appears busy so be prepared to wait. It helps to speak Spanish. Appear to have rear desk clerks for calls. Did not have my part so not charged the $2 to enter the yard, walk a long distance & search for similar vehicles to mine. The yard is well organized with gravelled aisles & vehicles are slightly raised.
Well, we ordered a part, it was supposed to be the next day so what the guy said that we had to pay for it right now. I paid for it going on 5 days now still no part nobody's called nothing. I call them to tell them I want the money credited back. They pretty much. Tell me to go f myself and don't plan on cutting my card back. I literally had to file charges with my bank and Marion County. Against them you guys can do without what you want
UPDATE :Things have really gone downhill since I posted this review. The staff there don't even know what cars they have in stock. Prices of are out of touch with reality. They're asking more for used parts than I can pay for new. They treat everyone that comes in there like they are a criminal.
They have cleaned up the yard very well. Easy to find vehicle placements and good service, slightly behind with the inventory listing but much better now then in near and far past visits.
Pick-A-Part is one of my favorite places to go! The employees are very friendly, very knowledgeable, and very helpful. They almost always know the answers to any questions i might have, if they don't know the answer there is always someone around that does. They almost always have the part I'm looking for, but if by chance they don't have it they get on the computer and try to find it at another location. If they find it they will have it shipped to their site at no cost to you. It usually gets there within a couple days. The best part is for only $1 you can sign in and go walk around the yard for hours looking at hundreds of cars and find things you didn't know you needed until you see it! Plus the cars are very organized and if you tell them exactly what you're looking for they will give you a map and tell you exactly where to find whatever it is you're after
Horrible.
I run a business by myself and it takes me 40 min each way to go to pick n pull.
The last 3 times I have gone there the cars look like they have been rolled over.
Online the car looks perfect you show up and its totaled doesn't even have any usable parts.
Very misleading very frustrating.
Then I bring it up to the cashier and ask why it is that they cant accurately advertise these cars so they dont waste people's time.
And she just played stupid like it didnt bother her.
Horrible business
Photo 1 is what the car looked like on 10/12/2020
Photo 2 is the car on 10/15/2020
