We have used them numerous times over the years. They are always polite and friendly and even do their job well! They are a great part of our community.
My experience with you guys was great. It was a triple AAA call and AAA is always very good to deal with the driver was awesome and courteous and did a great job. My only complaint is that I did not get a text message when they were on the way I did get a call from AAA that said they had a tow company that had received the request, but never got an ETA or a notification that they were actually on the way, but overall still a great experience they were there quickly.
The dispatch was very friendly when contacted me by phone. Driver was very fast and friendly while doing the job especially for coming out early on a Sunday morning. Driver got vehicle exactly where it needed to be dropped of and I didn't have to push it to relocate it in any way. Great Job Santiam.
The Driver Cody was wonderful! He called and arrived exactly as he said . He was professional, did his job competently, had the heat on in the cab on a very cold day. Never complained, was very nice to talk with on the ride to BMW in Salem. I just wish I had some cash on me to tip him. He was that good!!!
I want to give a huge shout out, to Lil Jon. This man is very respectful, friendly and has great taste in music. If it wasn't for him. I would have been waiting alot longer. Thank you for getting the box truck to the terminal safe. Stay safe on the road brother. I appreciate you and you're team. Yall keep up the good work.
I have a very very low car, the driver was very careful getting my car loaded onto the truck. He took his time and ensured no damage would happen. Very much appreciated! Thank you for your attention to detail.
I needed to get my car that refused all attempts to start to the auto repair shop. ST&R kept me apprised of their arrival, we’re here on time, worked in 27 degree temp to first try to jump car, and ended up loading it up and delivering it to the mechanic. Nobody wants to need roadside assistance, but ST&R is responsible, caring and provide excellent customer service.
Prompt response, quick service, very nice driver. Communication was excellent, the tow service was done well. We will use AND recommend them. The people we interacted with were friendly, knowledgable, and had good people skills. While this may sound like how it should be, i can attest that it is NOT!! So we very much appreciated a job well done! Thank you STR
Our driver arrived on time. He was professional and careful about how he hooked up our van to tow it to Jackson’s in downtown Eugene. He didn’t waste time, either and got the tow going quickly.
We appreciate the great service he providdd for us.
Yesterday I accidentally locked both my keys in our suv, normally I can unlock it through the app but there was an issue causing me to be locked out. Thankfully Santiam towing came within 30 minutes and unlocked my suv! They were so helpful! Thank you! I was getting worried because we were at an air bnb with an early checkout time- with both my kids in the snow. Grateful they came so fast!
The driver was very polite, kind, and helpful. He cared about my car as well. I had to wait for my husband to pick me up and the driver asked if I needed a ride or if he could wait with me until my ride arrived. I thanked him and declined since I was in a safe place, but the offer was important and appreciated.
You guys are awesome! Thank you so much. I can't believe I/(he), lol, didn't leave the keys in the rig that was dead on the side of the road... and the flashers were on! But the driver was awesome and waited for me to get back with the keys. And then he backed it into our driveway just perfect! Rockstar all the way. Thank you again
Professional, fast and reliable. I have used santiam for lockouts many times in the past and was lucky they showed up when I had to call AAA this week. Definitely recommend them.
They were amazingly great. Contacted them through AAA and they were quick to respond and arrive to an early morning call where my partner had locked the keys in our running vehicle. They were able to unlock it in a couple minutes. Super friendly & good at what they do!
The driver was awesome. He called and said he'd be about 30 minutes and this was the fastest 30 minutes I've seen. Took great care of my vehicle when loading and transporting it to Angle's Garage in Mt Angle. Thanks to you guys and AAA.
⭐⭐⭐⭐⭐ Outstanding Service from Santiam Towing And Recovery
We had our Pampered Pawz Mobile Pet Spa LLC van towed from Salem to Medford, Oregon, and Santiam Towing And Recovery handled the entire process with professionalism and care. They coordinated directly with AAA on our behalf, making the experience smooth and stress-free.
The team was prompt, respectful, and clearly experienced. The van was secured properly and transported without issue, as shown in the photo. Their attention to detail and customer service truly stood out.
Thank you, Santiam, for treating our business vehicle like your own. We appreciate your dedication and will absolutely call on you again if needed.
Salem → Medford, OR Coordinated with AAA Specialty vehicle towed safely.
My fuel pump on my car went out while I was away from home at an appointment. Heartbroken, I was worried that my show car would get damaged or scratched needing a tow home. Thankfully the driver handled my car with care and even got the car back in the garage where I keep it all safe and sound. I would highly recommend!
Great to have such quick and courteous service when one has had a tire blow on the highway. Delivered me and my truck safely to the tire company requested.
Alexander was awesome! He did a great job and was very kind and professional! My name is Naomi and my nephew is Darin. He also said Alexander was pretty awesome too! We even tipped him in fresh strawberries!!! Keep up the great work Alex! You deserve a raise/promotion!
Stressful night. My son had An accident in the car I got him. A lady had pulled out in front of him, making an illegal turn, and he did not see her coming until it was too late. Santiam Towing was helpful, They worked with my Aaa, got the car to the house And the tow truck driver worked with me getting it to the spot I needed was friendly and cooperative.
I want to give a HUGE shout out the absolute Doll, Tabby that got my truck where I wanted it to go. Great communication from the dispatch and driver. A little mishap with location (my fault) but Tabby was on top of making sure that my truck made it to Bend and without an extra charge!! Very professional and made my stressful day a lot easier to deal with!!! 10 out of 10!!!!! Thank you again.
Mr. Timmy! was absolutely awesome. Everyone at Santiam Towing and Recovery was awesome and helped save my day. They will make sure you feel confident that, in their hands, your situation will be taken care of. Seems like (within reason) they can handle any towing/recovery situation with professionalism and grace. If you are west of Salem OR (or anywhere within their service radius) and need assistance they are there to help. Please keep in mind the workload-load they have and be patient. I had an odd situation with an older EV and Mr. Tim made it happen. I’m happy to write this review as a very satisfied customer! Thank you!
(I didn’t get any pics/video of the unload, but it was even more impressive!)
Steve was very kind, quick, called to make sure he could find me accurately and let me know his eta. Put on my spare for me. He even gave me and my dog his bottles of water and pointed us to the nearest Les Schwab! 10/10!
My 31 foot class C motorhome stalled out and was on the shoulder of I5. Through my insurance they arranged for AE collision and towing. They dispatched the best! Devon was top notch! Super friendly and professional. Very efficient with a sweet comfortable ride where he towed me back to Premier RV resort where I could safely troubleshoot. Devon deserves a big bonus as he represents your company well. Thank you.
My husband, an octogenarian, and I got high-centered in a snow bank in a remote location. There were some complications in locating us, but dispatcher Trevor kept in contact with my emergency contact until the tow truck arrived in the dark. We were never so thankful to see someone in our lives! It took them a half hour to figure out how to get us back on the road, but some good mental engineering figured us out and we were soon free. We were also lost, and they were able to orient us. Great job all around!!! Pictures are before and after.
I didn’t catch our driver’s name but he was fantastic. He made the whole process of towing our vehicle across multiple towns super easy, especially considering we had our 6-month old with us. He was very personable and professional, and we truly appreciate the service provided. Five stars!
