They have gone way down hill. Been going to B&R since I was 17 about 25+ years & over $10,000 worth of sales & parts. Will not go again. They tried to sell me a Blinker light assembly for a 99 Ford f150 for $30 plus the $5 yard fee & $5 environmental fee. Total of $40 for a $10 light. New one at the auto parts runs from $10-$15. Why would anyone pay 4 times the amount for a used glazy one & pull the part themselves!?! Sad.... I really used to like going there. Never again!
I needed a clip to hold one of my headlights in place for my f250. I called and got an AI answering, really didn’t like that. But went in anyways and was helped by a nice lady named Lily. She said she had some f150’s in the yard and said I was welcome to have a look see. I found a clip that would fit the bill and brought it in, expecting to pay ten dollars or hopefully less. She just waved it off. I was really grateful. The dealership wanted thirty dollars for this little clip!
Thank you Lily! And I appreciated her letting me sound off about the AI without taking it personally.
Guy up front was really helpful, gaves us a solid deal for a clip that goes to our Titan. Anywhere else wanted to charge us $40, thank you for being reasonable! You guys rock!
Couldn’t find any caliper bracket bolts for my Nissan armada anywhere. Gave this Springfield b&r a call and they had an armada in the yard. Went in and was greeted by Salvador Lopez who was very helpful and kind. He showed me where the vehicle was in the yard and let me take the bolts with no charge. 10/10 great service and will definitely be back if I need anything else!
Usually i dread coming to bnr because i have so many problems and so i tried the Springfield location and it was miles better. No entry fee, friendly employees, organized lot. I was helped by lily and she made sure it was very easy for me giving me step by step instructions to the car and seamless checkout process. Made my day. Highly recommend coming here if you need any parts!
Lily was very helpful . They had a wreaked HHR in stock so she sent me out to look at it. I found the relay that I needed and was back at the counter within 10 minutes. I’ve been to a lot of wreaking yards over the years and this was the best experience I’ve had so far. I highly recommend Springfield B&R auto wreaking.
I drove down from Salem to get parts for my S4. Lilly was extremely helpful and priced everything fairly. Salvador even came out and helped me carry my parts out. Being a car guy I go to allot of wrecking yards and this was by far the best experience I’ve had in a long time
The guys at the front desk were very kind for helping me out even though I brought a car in right at closing time. Really appreciated the friendly service and last minute assistance!
My bf car was towed when he wrecked on a residential and hit a mailbox and a bush in a front yard. He was not hurt at all. Not any significant damage to his car. Just mailbox down and bush was damaged.. He WASN'T ON DRUGS OR NOT DRINKING. his blood sugar was like in the 800. His car was towed and went to jail. Before knowing it was medical issues. and right away the jail transported him to the hospital.
He was there from Fri to Mon evening, before being discharged. He went tue to B n R to get his car back. I understand it's part of there business towing cars. But they wouldn't take of any $$ from his bill. Even with him being in the hospital and paperwork showing it. He payed the all of it $970 bill and got his car back.. just sad no deduction on his bill. He wasn't wanting a lot of. Just thought maybe $100 / $200 would of been nice
There prices have gone way up you can get new parts cheaper and they now charge $5 just to go in the yard. I called about an engine for a Kia and they wanted $4500. I will not shop there.
B&R have the best people one could ask for. Megann was so helpful and super sweet I love how she was able to help me with all my questions. Go see her if you any help!
This was an awesome experience. Even though I was out of my element, Danielle was exceptionally helpful, and even a bit encouraging. She directed me right where I needed to go and gave me a reasonable deal on the part I needed. This is my second ever visited to B&R and, should the need arise, I will not hesitate to go back.
I deal with Dustin for all my used parts needs. I can say in the 20+ years in the automotive industry he is the best! He goes out of his way to make sure I get the correct parts the first time.
Been working with B&R for 10+ years! My go to guy is Dustin Schieler and he always goes above and beyond to get what I need! The "Unicorn" parts are always the most fun! Thanks for being a bad@$$ Dustin!
I had a fantastic experience with Jeremy last week. He went above and beyond to help me find a rare part that I’d been searching for everywhere. His knowledge and persistence made all the difference. Highly recommend his expertise and service. If you're looking for a part I would highly recommend Jeremy at B&R Eugene.
I ordered the part a week ahead of pickup. When I arrived low and behold wrong part. The guys there were short staffed with one no show and trying there best . Tayrn Masters you did me a great service . Please thank the other 2 guys. Sorry I didn't get the names. But you all did a great job. Thanks again from Rick Jackson.
These guys are amazing! Preston and Calvin were very helpful and friendly. I got everything I needed and at a great price! I will be a repeat customer for sure!
Went here this morning to get a replacement window after my partner and my roommate both had their windows broken the night before. Most of the people working there were pretty rad, but this one dude working on the lot acted like a total jerk:
As my partner was trying to remove the window he incidentally bent the trim on the outside of that window (his mistake, he knows), and the gentleman doing inventory in the lot saw this and totally lost his patience on my partner. He went off on him about how many hours he spends doing inventory, about how much money "people like him" cost his workplace, and interrupting my partner each time he tried to ask what he should do differently or how he should ammend the situation. All of which just led to the worker saying "just be more gentle or pay us to do it".
When we went in it was clear he had reported the encounter, because as we went to pay his coworker at the counter asked "how many pieces did you break to get it out" and proceded to lecture my partner on lot etiquette -- and this was AFTER my partner apologized to the person at the counter for losing HIS cool and snapping at the lot worker (which he didn't even do), and for being "too rough on the trim," and he even admitted to bending it.
The real kicker? The trim wasn't even in their inventory, the lot worker never entered it into inventory, despite his saying that he did. So we couldn't even be charged for it, even though we said to the lot worker we'd pay for it if it was a big deal.
Like for real... I get that people damaging goods is frustrating, but just charge people a flat fee if you notice them incidentally damaging the cars during their part removal process if it's costing your business so much money, don't lecture and yell at them like they're your kids or your dog. Lol and don't lose your temper about parts you aren't even willing to properly inventory. Sheesh!
Shout out to the woman (Lily? Leah?) who works the front desk, knowledgeable and friendly. I had some challenges with other B&R locations and she was able to make a few calls and get things sorted out.
Also have had good luck with this yard having the items in inventory that they say they have. My experience with the Eugene and Corvallis locations has been poor but the Springfield yard seems to be much better.
I ordered a part online after hours and paid for it. I ordered it because it was supposed to be at the Springfield yard. When I called the next day to see when I could pick it up, I was told it turns out Springfield didn't have it after all and it was being pulled from a yard in Washington and I wouldn't get it until Monday. I needed it on Saturday. I ended up finding another pet at a different local yard. B & R did promptly issue me a refund to my credit card.
I’ve been ordering parts from multiple outlets for years, but Arturo, Raul, and the boys at the Springfield location always roll out the red carpet experience, follow through on promises, and make it right if there’s any issue. Pricing is super fair, and they make it easy to buy with confidence. Highly recommend doing business with these guys if you’re in need of quality parts.
B & R has always done a great job and Josh Smith went above and beyond to get my part in the next day to help me get back on the road. I was not expecting this quick of a turnaround on an ordered part. Thanks, Josh, for saving the day!
Great used auto parts. Fun to just walk through and look. Great, if not the best taco truck sits outside. Highly recommended! Makes a great lunch stop. Big burrito, coke, tour the wrecking yard.
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