Taylor's Towing is a strong supporter of emergency services!! Recently Taylor's Towing set up scrapped vehicles in their yard for Row River Rural Fire Protection District, South Lane County Fire, and North Douglas Fire to practice extrication and vehicle access drills to improve services in our communities and coordinate in mutual aid for major incidents. This was a fantastic opportunity for our departments.
Taylor's is also frequently on scene supporting and helping firefighters and law enforcement keep our community and roadways safe and secure.
I can't say enough about how accommodating and helpful Taylor's was--they took all the time we needed to make this one of the best trainings we have ever had!
Taylor's has our backs and gets my vote as number 1 towing company in our area.
Thanks so much to all the staff and owners of Taylor's!!
Fire Chief Walt Bernard
I had a flat tire at 3am. Taylor’s answered my call right away, promptly came and changed my tire and even helped fix my jack before getting me back on the road.
Taylor’s towing are the nicest people to encounter. My car broke down and my insurance company couldn’t get a tow service to help us while waiting on the side of the freeway. I called them and they arrived very fast. They made sure to tow our car and also recommended a great mechanic in the area. On top of that they gave us a ride to a safe location while we waited for our ride. Mike the tow driver made sure we made it safely inside before leaving. Outstanding customer service! We were blessed to have such a wonderful company help us in an unpleasant situation. I highly recommend this company! If I could give more stars I would. Thank you for all your help!
Our food truck broke down and we called them to come tow. They were great on the phone and showed up within 30 minutes. Super friendly, stayed with me until my husband came back, and kept us informed on everything. They got the truck to the mechanic! Highly recommend if you need a tow service!
I ended up in an unfortunate situation with some miscommunications with employees on my end and ended up with my rental vehicle getting towed. It was very diff to deal with from the rental side but I’m assuming the owner Pat was very very helpful to me and with the fees not only didn’t make the whole thing worse, he made the whole thing better. I’m very appreciative. In my experience he was great to deal with and a very fair individual which has not been my experience with other tow companies in the past. Thanks so much for your help Pat!
They are amazing here. Customer service is outstanding. I purchased car parts that didn’t end up working out for my vehicle and Pat did not give me any trouble whatsoever getting me a refund and did so with a very pleasant attitude. I did not expect such a hassle free transaction and I’m so greatful. Thank you Pat for your customer service, you really go above and beyond. Thank you
Super friendly guys and will take care of you when in need.we bought some parts and it turned out we didn’t need them and they refunded in full. Very kind!
When Mercedes and State Farm insurance roadside assistance both left us stranded Taylor’s Towing came to our rescue. Will was amazing, he drove over an hour to where we were then towed our vehicle over 2 hours back to the Mercedes dealership in Salem. We can’t say thank you enough for helping us!
I lost my tire and wheel while going down the freeway at midnight a week ago. I called this towing company, just picked one off Google, and they were so AMAZING. They were there with in 30 min. And took every safety precaution to keep me and my kiddos safe. I absolutely would recommend them to anyone. Thank you for being the best tow company ever!!!!
These guys have by far been the best towing company I've gone through. I had my axel break on the 4th of July and i was in a panic due to being from Washington headed back. so stuck on the side of I5 I was recommended to call Taylor's by an unavailable company and Taylors was super fast and reliable the communication was great and so were the rates.
great an the fly problem solving with my scenario made things easy .They got me off the interstate and to my destination within 35mins. Also worked with me and offered to help me out with overnight storage if needed. Next day I need assistance to get it onto a flat bed and they were on it and came to get her on it
Thankyou and definitely will be recommending TAYLORS
These guys were great to work with. Though we ended up going a different route because of shipping costs, he provided me with the name of another shop that has a car on the lot that we can use. Communication was great. Best wrecking yard I have worked with so far.
Absolutely saved us. Stuck on the side of the freeway Christmas weekend at night, worried plans are ruined, but Taylors Towing helped us out quickly when all the other places I called said they weren’t available. Jacob was really kind and honestly so cool. He was very friendly and glad to help us out. Really glad we got to meet him. Completely turned around a stressful situation for us. Great company.
Im greatfull that Taylor's towing is who was called out to retrieve my vehicle after being hit and totalled. This was obviously a stressful time for me, Taylor's retrieved the vehicle quickly, communicated to me what steps I needed to take, and assured me that everything was going to be taken care of while the insurance company was screwing me around.
On top of that, the whole team at Taylor's towing have been so incredibly kind and professional. I would give 10 stars if I could. Thank you for making this hard situation a little easier for me.
I very much appreciate your team and your services.
***** follow up***** I love that a Marine wants to demean me... You should be ashamed. Post the video and keep adding to your incompetence. ******* Had Taylors come out to unlock my car was not quoted A price over the phone was not asked whether I would be billing insurance. When the driver arrived. He arrived in an unmarked vehicle and without any Taylor towing uniform. Unlocked my car prior to telling me that he did not have a credit card machine to run my debit card, unlocked my vehicle and then wrote my debit card number down to charge back at the office. Very unprofessional and very concerned.
We live in the San Francisco Bay Area. My daughter was on a road trip in Oregon when her car got rear-ended by a drunk on I-5 near Cottage Grove. Taylors Towing was extremely helpful to her and her passengers before towing the car away. When I called the next day for a follow-up, Pat, the man I spoke with, was also helpful and took his time answering all my questions. He reassured me that if the insurance company took the car away, Taylors Towing would find and set aside any of our personal or official stuff from the car. He said that if we couldn't come get it, they'd ship it to us. At a traumatic time like this is our family, Taylors was very professional and helpful. We couldn't have asked for a better experience.
Great people to do business with, and good selection of Amsoil products. Picked up an engine from them for a customer of mine after B&R screwed me around for a freakin month. this engine is a good runner we'll find out in about a week or so when I have the customer scheduled to have the car dropped off to get this one thrown in. Will definitely be doing business with Taylors Towing again.
The staff at Taylor's were all business with a hint of humor. They were quick and knowledgeable. They got me going faster than any other parts yard in lane county ever has and with less of a headache. Thank you guys I will definitely be recommending you to my friends.
They were some of the sweetest, kindest individuals I had the fortune to come across. They were so helpful with my elderly father and his car. They worked with us on getting it back into town from a remote place outside of town and storing it temporarily while I made arrangements to get it back up to Portland. They’re reasonably priced, straightforward, collaborative and patient. We couldn’t have had better luck in coming across Taylor’s Towing for our needs.
Taylor's saved me......And my goldwing from being stranded. They showed up with the right equipment to handle a heavy street bike. And helped load it when I went by their facility to retrieve it. A great crew, company, and service. Thank You Taylor's
The guys at Taylor's are honestly amazing! They did an extensive tow for us last year after a bad wreck, and were very kind, compassionate, and helpful. Pat also helped me out getting basically brand new tires with install at an amazing price since. I would highly recommend them for any services!
Taylor’s is the perfect example of why we should support local businesses. I got an irreparable flat and was stranded on Row River Road just outside Cottage Grove.
Within 15 minutes of calling, Pat came out to tow my car. It was safely impounded overnight at no extra charge.
Promptly the next morning, Ryan found a replacement tire and Mike even drove out to pick me up at my house (out by the Dorena Lake Dam) and chauffer me to my ready-to-roll vehicle. I was blown away with how dedicated they were to turning my bad situation into a piece of cake and send me back on my way.
Super service. Super reasonable prices. Super dudes. You guys just earned a forever customer.
Taylor's Towing company has more than once gone out of their way to make sure my car is safe and has decent tires and finds a way to meet my budget. The men there are quick, knowledgeable, and professional. Wouldn't go anywhere else.
Absolutely incredible service!! Our transmission went out, in the entrance to the rest area, while we were towing our travel trailer. We were blocking traffic into the rest area. The General Manager came because everyone was busy and it was urgent. It was also very close to the end of the day. So fast, efficient and so nice! Kept our trailer and truck until the next day when we could make arrangements. They delivered our truck to the shop the following morning. Highly recommend!! ps, it took me this long to figure out how to right this review.
Picked up my car today after being carjacked, It was an emotional thing to have to see. Patrick was very kind and helpful. He didn't rush us and even helped dig out our personal belongings. I would definitely recommend them!
I was thoroughly impressed with Taylor’s Towing after meeting two of their employees this week. My Mom was in a bad accident on I-5 and totaled her car. She called AAA and it was going to be hours before anyone could get out to her. She contacted Taylor’s and they were there in a flash. My Mom was panicked and in shock, and Brad the tow truck driver let my Mom sit in his truck in the AC (it was hot out), gave her water, and checked with her frequently to make sure she was OK.
They got the car out from underneath the semi, towed it back to their yard, and let my Mom hang out in their office until I was able to get down there to pick my Mom up. They generally close at 5, but remained open until 5:45 to wait for me so my Mom wouldn’t have to stand out in the heat. Patrick and Brad definitely went above and beyond the call of duty, and it was very reassuring and comforting to know that they took such good care of my Mom on one of the worst days of her life. I would recommend Taylor’s Towing without hesitation to anyone that finds themselves in a similar situation, you will not be disappointed. Happy we found a great company that takes tremendous pride in their work and goes out of their way to provide fantastic customer service!
Taylor's towing was a wonderful experience! On our way to Eugene from Idaho we hit something in the road which put a hole in my tire and rim. They were closed but my father in law still desperately called. He let my father in law pay over the phone. He only charged us for the rim, not the service or tire. The staff were so friendly, kind and only cared about the safety of my family! I would recommend them to anyone I know that needs assistance here! Thank you for turning our garbage trip around and not charging us a crazy amount that we weren't expecting!
Brad was extremely helpful and his customer service is bar none. Had patience, very friendly and professional. Before leaving my house I had to lock every thing up while I was doing that he even buckled my 2 year olds car seat in the tow truck. Two thumbs up. Thank you Brad and Taylor's. & If anyone ever needs auto detailing in Cottage Grove check out Diamond Detailing as well.
My husband and I were stuck on the highway in Cottage Grove this past Sunday and Taylor's Towing sent out Dave who was very sweet and helpful. We would be stuck for another day so he pointed out a few places in town for food, hotel and a jeep dealership that would be open next day! Also Taylor's Towing was a life saver the next day which we needed our car towed to the dealer and the lady on the phone was very nice to work with negotiating a reasonable price. Good company, would definitely recommend!
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