Worst phone call experience I have ever had couldn’t pick the phone up after 15 attempts don’t ever try to call always go in customer service is fine ain’t nothing special
I used to go there all the time on Saturdays to get my auto parts. and now they decided they don't want to serve the public on a Saturday so I'm finding I have to take my business to other places that are open on Saturdays
Worst experience I’ve ever had with a parts agency they didn’t send my part after 3 weeks with out the part they took over a week to start my refund for money back.
It was a little hard to find but when I arrived at BNR auto I picked up a hatch to my 2007 Mercury mariner it was only $350 it would have cost me 2000 to take it to a auto body place they recommended A Body shop who could put on the hatch for me in all spending about $800 which would have again cost me $2000 Easily or more
Spoke with Timothy. He was kinda new to the job. He took care of all my needs today. He did an amazing job. He listened and had excellent professional customer service. Thank you. I highly recommend him!
I CALLED B AND R TO ORDER A PART . I SPOKE WITH APRIL MILLER ON THE PHONE SHE HELPED ME WITH PRICING AND SHIPPING TO OUT OF STATE . THANK YOU!!! GREAT CUSTOMER SERVICE VERY HELPFUL .
Terrible. They don’t answer their calls. Went in last week and was quoted $130 for used tires. Went back today and talked with a different dude and quoted me $200 for the same tires. They refused to honor the $130 price. They lost a sale.
These guys are great. I usually have only limited needs but they've never let me down. Great customer service, they can get busy, very reasonable on prices.
April is the best at B&R, she is professional and very helpful. I work at a body shop and I can always rely on her to get me the correct parts in a timely manner.
Great options, great parts, great people, terrible phone service. I called and was put on hold within the first 2 seconds of being on the phone couldn’t even say a word, and was on hold for almost 50 minutes just to ask a single question. A bit ridiculous.
Update I was on hold for an hour, so I hung up and called back and they actually hung up on me.
I purchased a transmssion from them and it arrived. My mechanic realized a part was broken. I was refunded completely and they made it right. It was a mess and set me back but at the end we were able to solve things and B and R made it right.
Difficult to get someone on the phone but when they're working as hard as they are it's understandable. Called me back each time the same day and made sure my part was good before I picked it up. The one I ordered was bad so they got me a replacement at no additional charge. Very trustworthy, professional, and quick!! Made everything look super easy!! If I ever need a part again, I'm coming back.
Michael has been incredibly helpful with a tricky car donation process, helping me with options most beneficial to me, making calls on my behalf, and staying pleasant the whole time! Such a nice guy and great help!
First transmission was incorrect, mechanic almost completely installed before he was able to tell, 2nd transmission was blown up and the 3rd needed parts. I called in 3xs requesting a small discount and NEVER was returned a call! Seemed very friendly on the phone, but guess I was just being told what I wanted to hear while I got stung along costing me hundreds of extra dollars in mechanic cost. Long wait times on hold.
I had ordered a complete rear end that was shipped from Las Vegas to Medford Oregon. It took a week to get this part. After getting the part and installing the new/used rear end I had installed it. Upon further install I had realized the rear end was slightly bent, and would not hold gear oil. I replaced the axle, the wheel bearing and the seal. Still leaking. I had called multiple times and finally reached the person who sold it to me. I told her what was going on, and that I needed a new one. She tried upsetting me on one that was more expensive and was not willing to help me out. DO NOT give this company your business! I wish we had the old owners of caveman towing. They were there to help the customer. Not try to just make a quick sale and screw people out of time and money.
Really nice guys that are helpful and informative. I got the wrong front driveline and with my receipt was able to get a full refund. I am very satisfied with the customer service. They have a good selection of vehicles to get parts off of and you can do it yourself or they can pull the part for you.
It's always better to just go in person instead of calling the number provided on Google for the distribution center I'd you are looking for a very specific item. The system they use to cross reference isn't always updated. I had called looking for two tires for my car and the lady who helped me was very pleasant and was professional, I really appreciated her. I had payed for the tires over the phone and was very satisfied by the end of the call.
However, when I got there the guy told me that the tires I had purchased had been put into the system over 90 days prior to my purchase and that they more than likely would not be on the lot anymore but also didn't even take the time to go and check for those specific ones. Instead, he tried to sell me two tires that had a significantly lower tread percentage (60%) than the ones I had ordered (85%). I told him that I wanted the quality that I payed for, to which he opebly showed annoyance that I was asking him to do his job About a half an hour or more later he finally came back up with two tires that were closer (80%) but regardless of how close it was, I still had to settle for less.
If it wasn't for the woman on the phone that had helped me, or the two friends of mine that work on site that were both helpful to me while I waited (Cody and Robert), I probably would have given them 1 star.
I will also add on tho that I had never had a nefarious experience with B&R before this... I have been there several times and was always treated like a customer, never as if I was a chore. I was highly disappointed in the customer service I had received from the one employee, so much so that I ended up writing this review....
There customer service is great yes they are so busy but they will take time to see your get what. You need and ordered they will reorder if the parts were sent incorrectly by whom they placed the order with. Just have to be patient when they are CRAZY BUSY IT IS WELL WORTH. THE WAIT.
First they ordered the wrong window. I then called and asked to speak to a manager. He promised the right window would come on Monday because I had a appointment to have the window installed on Tuesday that I had already paid for. Monday came and no window. I called the manger five times that day and he never returned my calls. He ones accidentally answered my call but wouldn’t speak to me. It’s now Wednesday and I sat on hold for forty minutes to see if my window was in yet. This has been a horrible experience and one lie after another. If management has to lie to you that’s a sad business. Don’t recommend to anyone.
First experience here was good, though I did receive a wrong part. The correct part was ordered and I was told it would be in on Wednesday or Thursday. Tried calling all Friday morning and kept being put on hold. Finally drove an hour trusting it would just be there and they said it would not be in until Monday. Pretty frustrating.
Ordered a part for my car, and was later informed that they didn’t have it and would return my money. They never returned my money and ceased all communication. I have texted, called and emailed my salesman Eli many times with no response. Not sure why they can’t give my money back. I guess they are that desperate to keep my $40. I now have to go through the process of having it returned through my bank. I wouldn’t trust them with my money if I were you.
They sold the part we ordered and paid for out from under us and now they don't have what we needed in stock, they didn't even call to tell us, then couldn't even refund us promptly. Waste of time and money doing business with these people. Extremely disappointing experience.
Always a great place to source out quality used parts. They have a price that’s hard to beat. And the service is phenomenal. If I could give them more stars I would!
I ordered a new (used) bumper for my car 2 weeks ago. They told me it would be here in a few days. Fast forward 2 weeks and it never showed up, never got a call. Called them and the guy said “oh the part was broken so we never sent it”..... (the part was supposed to be shipped from another state). Went into a local b&r and the guy was very helpful and told me I can get the same part brand new shipped by the next day. Cancelled the old order and ordered the new one. Called to see where the part was today and they told me it was broken and they “should’ve called me hours ago to let me know”. Long story short they need some work on communication. Supposed to get my part by Friday now but we will see
Would not exchange part. Only a day and a half past the past the 30 day return.
- Edit -
So originally two stars but have have to change it. I've gone back multiple times and I have gotten great service from this location. Originally I had a bad experience with some one I talked to over the phone about a wrong price on a part that I called about, got it for the price I was quoted originally but wound up not needing it and the above says the rest. I've gone back multiple times since and have had nothing but great experiences since. The guys at the counter are great. Good prices on parts. Definitely recommend this one
I called with absolutely no idea what I was doing and Marcelo ended up finding me the exact car door I needed in the exact color! Not only was I happy with the price, but the speed and care with which my door was delivered was incredible. I needed it desperately by Friday and I had placed the order on that Monday. They told me they would try their best to get it from Oregon to California by then but that it would be a long shot. It came on Thursday and the people at the auto parts store that it was delivered to said it was the most well packed item they had ever seen. Highly recommend this company.
I order all my used parts from here I never have any trouble. I'm not just giving B&R 5 stars but I'm giving Smitty 5 stars for taking care of all are needs here at the body shop. Keep up the good work guys
Feb 20, 2014
Nearest Junkyards to B&R Auto Wrecking Parts Distribution Center (Southern Oregon)
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