The people who work there are very friendly. They're always ready to help as soon as I walk in the door. And they go out of there a way to make things happen to help you get things done.
This is my local NAPA and until today, it's been a typical auto parts store, you go in, spend money, then leave. Not overly friendly but not rude either, just a typical bunch of guys selling auto stuff. Today, after spending roughly $25 I asked to use the restroom and was told it wasn't open to the public but I could walk across the street to the bar. Really? I'm pushing 75, can barely walk with a cane and that's your option? I am not able to walk across a street. I raised 5 boys, I get using a bathroom with men might be less than clean but since when do you tell an old disabled woman to walk across the street to a bar?
They can have whatever policy they want, it's their business. I can vote with my wallet and choose not to spend another dime there too. Customer service to me is important, this wasn't customer service.
I've had good luck with the Napa store in Myrtle Point
The staff is great and they have a good selection of parts and tools including a tool loaner program that is very handy for DIYers
I've had less than stellar service at OTHER Napa stores in the past (not so at the Myrtle Point store)? thanks guys and gals
Great selection for it's size. Frankie and Tina are great and Frankie isn't afraid to search for the right hard to get parts. Dan & Gary are awesome help. If you need it, they have or will get it fast
Great deal of inventory knowledgable staff they always find the part I need they order it and have the part within a day or two at a reasonable price. We don't shop for auto parts anywhere else ?
I couldn't charge my cell phone with the auxiliary cigarette lighter. After checking my owners manual and identifying the 100 amp fuse that controls the lighter I walk into Napa, Mrytle Point and ask the gentleman at the counter for a 100 fuse for my lighter. He immediately said that's too high amperage for a lighter! He was nice enough to come out to the parking lot and troubleshoot my problem. He took off the panel under the left dashboard ( I forgot about that little box) and easily located from diagram on back of panel. It turns out I needed a 15 amp for my " power outlet".
Some needle nose pliers and $5 dollars later I'm on my way-- and charging my phone.
Thank you for great service Napa MP
The guys at the Myrtle Point Napa are really smart when it comes to broken things and they can help me find exactly what I need with my problem vehicles and a smile on their face while they do it
