What clients say about NAPA Auto Parts - DMT Auto Parts Inc. in Seaside (OR)
I came in needing new windshield wipers after buying a set somewhere else that did not work. Dan made sure to find the right ones for my car and helped to install them including a very difficult rear wiper which I never would have been able to do on my own no matter how many YT videos I watched.
He was helpful, nice, polite and did not make me at any time feel less then for needing help with what I’m sure many can take care of on their own
Had a bit of an emergency while towing a large trailer, the Sundsy shift folks at the Seaside Napa was such a huge help, knew where everything was of course and had me in and out in a very timely manner! Best customer service!!!! The sunday shift employees at the Seaside Napa saved me! THANK YOU!!!
I'll start with the helpful fellow at the parts counter, who quickly got my brake parts for the Honda CRV, and got the right grease and sent me off to the counter to pay in the front. Now it gets even better! The woman at the counter helped me find a less expensive type of soft rag bundle, then suggested I use my AAA card for a discount. Saved me $15 total, and her patient demeanor while I went to my car to get my new AAA card for verification was so so appreciated. GREAT crew in this store!!
NAPA has been my go-to auto parts store for just over 50 years. This particular one reminds me of the ones in the 70's,... a GOOD thing!
I had to change out a serpentine (V) belt in their parking lot and needed an 8mm wrench of all things. ??♂️ They handed me a large metric set and away i went. I said, "How do you know I'll bring it back?" "I'm a pretty good shot" said the proprietor.
Now that is my kind of auto parts store.
I am very disappointed with the assistance I received. I informed the NAPA employee that I needed power steering fluid, and they looked it up, indicating that Dexron 3 would work. However, Dexron 3 is an automatic transmission fluid, not a power steering fluid.
The ATF fluid was returned and refunded by a different employee, who then recommended another fluid (power steering fluid) that also turned out to be incorrect. This second item was also returned and fully refunded.
One employee mentioned that their computer listed that fluid, but it seems the system has incorrect information. While the manager was polite, there were no apologies for the inconvenience I experienced. Due to these issues, I am very disappointed and have decided not to purchase any items from this store again.
Engine oil light came on. Was looking for 5W 30. Was pointed to this NAPA in Seaside. Ken was incredibly helpful; let me know that the Napa brand full synthetic is actually the same as Valvoline or made by Valvoline which was very helpful to know and save me quite a bit of money. He even came out and made sure the oil level was actually the problem tested the level. When I asked if they had paper cones he said they didn't but they had a loaner that they let customers use. Fantastic service. Great community partner. Highly recommend.
I needed a custom hose made for my transmission cooler. I was in a bind because I'm from out of town, out of country in fact. Greg did an awesome job of helping me make a custom hose. Thanks for all your help Greg getting us back on the road safely!
The young man up front very personable and very helpful even loaned me a oil funnel and a bunch of blue shop towels to clean up with. It has small town prices which can't be avoided but it's a good spot to get what you need.
Best guys ever.
So again I must say after 3 years from posting this I still stand by what I say best guys ever , If your not sure what you got ask for Terry, Greig or Ken
they got you!
I guess I didn't look the part because I got a cross-eyed look and some of the worst customer service. Give a smile boys! Your job is not just to know the parts but it is also customer service! This is coming from somebody that works customer service and has been in customers' homes to do their remodels.
Well I needed a starter motor for my old Chevy and a gentleman named Bruce helped me..he by far is the most knowledgeable parts man I have had the pleasure of dealing with in a lot of years ... And he knows his Harley Davidsons 2 .. thanks Napa and thanks Bruce !!
Seaside NAPA is the best Auto Parts Store I have been to. I have lived in 5 states and buy auto's I can afford = always need some. Lots of uncommon parts in stock.
Napa has the best wiper blades, but always get their cheapest ones and replace them often. This particular store is huge and they are all friendly inside
I was in Seaside from the Portland area for 5 days when my "check gas cap" message came on. I'd been having trouble with it and didn't want to drive all the way home with a faulty gas cap, so I stopped by Sunset Auto Parts/Napa in Seaside. I received awesome help from James, who put the gas cap on for me (I knew how to do it but wanted to make sure it was done right just in case). James was more than willing to help me, and within five minutes I was back on the road again with a new gas cap.
James was so friendly and helpful and if I ever have problems again, I won't hesitate to go back to this store. Everyone was friendly, the store was clean and well organized, and a pleasure to go into.
Napa ... Must be were all the grumpy Nascar guys work when there is no race. Napa as a whole out of touch with their customer service and customers.
I walked in to buy snow chains. They guy acted like I was trying to buy the world. And he wasn't in the picture. It's a shame. As a large portion of the public just doesn't want to be treated rudely.
He had a few upsale opportunities. And missed the boat. Couldn't be bothered... Had I knew at the time. I'd jumped on the extra stuff.. piece of mind would have been worth it alone.
The service was fantastic, the gentlemen even helped us to change out a tail light without us having to ask. I really appreciated how polite and helpful everyone was!
The crew at NAPA Seaside really went out of their way to help me out. After a day trip to the coast with 4 teenagers, we were ready to head back home to Washington, but my car wouldn't start. After their advice and a bit of trouble shooting, we decided to try to replace the battery - but I was a mile away from their store, with no tools or knowledge about how to replace a car battery. One of the crew actually brought a battery to me, along with tools, and not only helped remove/install the battery, but took the time to teach my son how to do it - the car started and the day was saved! He even declined to accept a cash tip my son offered to him. I highly recommend NAPA Auto Parts - Seaside! Thanks again!
Don't waste your time. Unfriendly and doesn't honor warranty on the products that they sell. Only reason for this post is the horrible service my daughter had in my absence. I wanted what I thought was a reputable franchise to take care of my daughter when I was hospitalized. My daughter would call me, in tears, when they wouldn't take back faulty products. The only reason I had her go there ic cuz it was Sunday and the only place open in seaside.
Needed a vehicle scan to figure out which coil of mine was bad so I could by a coil for it. I was told no and that they don't do it. Was odd at first because everyother part store I've been in does it. No problem though, a place in Warrenton does it. Not sure why you would pass up business.
My review is on more than just this incident, but I don't feel the need to "bash" them. The rating is my opinion and anyone who shop here can see and have their own. It's a great shop, just not for me.
I was the only customer in the store but I waited and seemed nonexistent to two guys at the parts desk. Finally a third guy shows up and helps me find my part, unenthusiastic would be putting it kindly. Guy at the register was a real charmer too. I never gave attitude but got it back in spades, I guess this it what happens when you are the only auto parts store in town. Downside is I won't be shopping at Napa in my hometown anymore either.
Worst customer service. Originally went in to get an oil cap ($4.99). They didn't have it. Ordered it online and paid 7.95 shipping for a 5 dollar part. Doesn't fit. The invoice specially says you can take it to a participating NAPA AUTO PARTS store. They wouldn't take it back. I asked why they were not a "participating" store and the reply was, "We're not taking it back."
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