Horrible communication. The receptionist was clueless to what was and wasn’t done to my truck, she also didn’t get back to me with pricing for a new turbo like she said she was going to. I called there multiple times during working hours and no one picked up the phone. I eventually had to show up to the shop in person to find out what was going on. Come to find out nothing had been done to my rig which after dealing with them for a short period of time was good news. They should have given me a proper time frame on work and estimates, which they didn’t. My truck sat there for a week and a half and nothing was done. I would not recommend using this shop unless you enjoy bad communication and no accountability from them.
My O6 Cummins broke down and they worked with me every step of the way. They were quick about the repair and very reasonable price. Ive also had a couple smaller issues with my truck and they were very helpful with those too. Amazing people totally recommend and will be coming back!
While other mechanics in Portland have told me that they aren't interested in working on my 1986 Toyota pickup, Mike's not only welcomed my business, but did a fantastic job on a complex repair. I am so appreciative of their high quality work and professional attitudes! We will definitely be a returning customer.
Incompetent, Rude, and Zero Accountability
This shop delivered the worst service experience I’ve ever had. Not only were the staff rude and unprofessional, but they also failed to reassemble my Jeep properly, forcing me to return immediately after pickup. They left the key in the ignition overnight(reckless and irresponsible), and somehow disabled my car alarm, costing me extra time to have it fixed elsewhere.
When confronted, they refused to take responsibility—no apology, no offer to make it right. It’s clear they don’t train their techs properly (or just don’t care). Save yourself the hassle and take your vehicle somewhere that respects customers and their property.
If I could give a 0/10 I would. Complete lack of communication from anyone at Mikes when a vehicle is in their care. They kept our vehicle on multiple occasions for months and months on end with little or no updates at all unless effort was made repetitively by us. Jeremy (mechanic) does absolutely shotty work that will leave you stranded on the side of the road within 6 months to 1 year of getting your rig back from Mikes - if you’re lucky it’ll last that long. Thousands of dollars dumped into a small business that was recommended to us by multiple people just ended up being an absolute waste of money that could have been spent elsewhere to have a reliably running rig. Reading all of these positive reviews makes me happy for folks but it’s too bad that when Mikes does customers wrong, they won’t own up to their mistakes and the owner doesn’t know enough about the engines that Jeremy works on to double check his own mechanics work. Absolutely a disappointment of an experience with them and garbage disposal for money.
To sum up working with Mike and his team, TRUST! anyone can luck into a good experience, however you really see what a company is made of when things don’t go as planned. This happened to me and without hesitation Mike and his team worked tirelessly to make it right and my Ram 3500 has not ran and drove this smooth since new. Would give 10 stars if I could..
I've been around the auto repair business quite a bit. From my first interaction over the phone with the staff in the office I knew that I was in good hands.
Mike's did a fantastic job with my 2000 Ford F350 Super Duty 7.3. I had inherited the truck and amazingly it's still under 100K miles. The truck had been sitting for a while and it needed a few things done to ensure that it was ready to take anywhere. The prices for the repairs and maintenance were fair and the work was done when they said it would be done. I'm hoping to return for some maintenance soon and look forward to the experience. Thanks Mike's Truck & Auto!
My husband has been bringing his truck in here for many years, they know him personally now! The service is great, they always fix up his truck AND let him know if they notice something else that is wrong so they can fix it ASAP.
I have had them work on my truck a few times and the staff has always been nice whenever I have had to talk with them. They are a good repair shop it just takes some time to get a appointment.
Jeff Crowther using Anita Crowther's web page. I only write one of these service reviews if the vendor lets me down and I want to warn everyone, or if the vendor far and exceeds my expectations.
Mike's repair of my 2000 Ford f250 far exceeded my expectations. Beautifully clean shop, very professional office and staff, excellent service, and my bill was less than the estimate that they gave me. I had a grim feeling my truck was going to need a new motor and was anticipating the worse when I brought it to Mike, but he had diagnosed the problem before I even got home an hour after I dropped it off. They had It fixed in a very reasonable time. I would give them Ten Stars if I could. If you are looking for quality and honesty in your vehicle repair needs I highly recommend Mikes Truck & Auto Service in Damascus.
Jeff
Mike is a great person and a great mechanic.
It took a little longer than I liked to do my truck repair but they moved their shop while they had it. So the delay although irritating was understandable.
As usual Mike did a great job on it and it was a big repair. My truck is running great again. Hooray!
Bought a VERY used ‘97 f250 7.3PS.
Took it to them for full diagnostics and to fix the waterfalls of oil leaks that these 7.3’s are notorious for.
These guys did GREAT WORK!
True testament was driving my truck all day, for two of the days we had over 115 degree heat waves.
Still low temps, bottom of the engine and trans are still BONE DRY!
Truck still smokes on cold starts tho, but don’t think that’s their fault…. Just the nature of the 7.3’s.
Wowowowow, this place is amazing 🤩. We were half way through a road trip to go camping in Oregon and got stranded with an overheated truck. Limped it to this shop and they squeezed us in and got us back on the road in no time. One of the guys even drove all the way to Portland for us to pick up the part we needed. Good people!
Put off getting our truck worked on because we were so busy and didn't want any down time. Mike got everything we needed done quickly so we could get back to work! Fair pricing as well.
Hello,
Back story on me, i am a back yard mechanic and will typically do all thing to this truck myself...
Now my interaction with this company was due to me being so far from home.
They understood my instructions and they were able to accomplish the repair in the time line required. Super friendly easy to talk too and definitely looking out for your safety.
Overall in my specific pinch they ended up being the heros.
Time will tell but they seem like great people who run a good shop. Looking forward to a long working relationship.
K
REVISIT
After the procedure was done with my bulletproofing with external oil cooler, manual fan with clutch and Water pump, my Yellow 2005 6.0 RUNS GREAT.
Thanks Mike for all your hard work and Candor with my truck. being from Maui and just moving into the area, I needed the work done and was looking long and hard for a DECENT, HONEST, HARDWORKING PERSON with a GREAT SUPPORT STAFF to work on my baby girl.
We just took a trip up the road to Everette Washington this weekend and she ran LIKE A CHAMPION deltas are now
COOLANT 190 and OIL IS USUALLY 200 TO 225 NOW AT 165 degrees which just blows my mind. I must say I know now that I have found someone to work on and keep my baby girl on the road.
again thanks Mike and everyone there for an AWESOME JOB.
As we say in the Islands
Aloha
Kim and Kaimi Kekahuna
Mike has repaired my vehicles for over 10 years. He help restore my 1969 F100 that won the last 2 best of show for F100. My 99 F250 he has kept in top notch repair. I do not take my vehicles to anyone else but Mike Auto Service
So far off to a great start land mark Ford butchered my 7.3 finally got it running about 16 months ago last weekend she went bad again on a Friday night called Mike's they said bring it in finally about 9 pm got it there wasn't expecting to hear anything for a few days first thing Monday they are on it and narrowing it down rather quickly wow never ever ever deal with a dealership Mike's is my new place no matter I got a lot on my plate right now but I'm pretty sure I don't have to worry about my truck I'm in love already they have from what I seen enough work wasn't expecting they start so quickly
Just had my super duty in for a hard start problem. Found out there was more to it.Thanks to Mike's they may have saved me $1000.00 in more repairs. They are very fair &I feel honest. Not out to make a buck off of you. Highly recommend.
Website