I was told not to go back after requesting the refund that I was told I would be able to get with a 20% restock fee. First of all I called ahead of time first thing in the morning to ask about parts for my car. He told me he has them in stock and that he would have them ready by noon. I gave him extra time and didn’t come until 1:30. When I got there they had not even started pulling the parts. I said it’s ok and was willing to wait patiently. He dealt with the customer on the phone for about 15 minutes before even asking me again, what it was I was there for. At this point, I was still patient and kind told him what it was that I was there for and asked him about his refund policy if there was any issues or if for whatever reason I needed to return the items. He said if there is a fault with the part if it is malfunctioning Get me another part to replace it. Otherwise he would do a refund with a 20% restock fee. He told his guys to go locate the car and pull the parts. It took them over an hour just to locate the car part Because they had taken the bottom end out, and it was separated from the rest so they could not find it for over an hour. When they finally did find the car It took them about 10 minutes To come up. I needed a headlight CV axles and a wheel bearing hub. Because they do not want to take the time to take everything They literally just cut the lines and gave me the entire knuckle with everything attached. That’s why it didn’t take them very long to get the parts up to me. When they were taking out the headlight, they broke the mounting piece and told me that it would be fine. Luckily, the one on my car was not busted so we just took it off and moved it over. I did not inspect. The parts as I should have being as I don’t know as much about parts as I would like to, I just trusted That the owner of this location would not do me wrong. The parts that were given were not Good. The whole reason I was replacing my CV axles is because the boot Was leaking and I was already there to get the hubs so he said that he could give me the CV axles as. When I got them home, there was a rip in one of the CV axles and the other one was leaking as well. This would not fix the problem that I already had. I was told I needed the hub. But I did not need the hubs. I just needed bearings. The whole headache came from. I was told that Were discontinued And I needed to get them and the bearings. I was lied to. I only needed to get new bearings. So I called and explained to him about the CV axle as well as the And told him that I would be returning them and he told me that was fine And he would just charge a restock fee and we would figure it out whenever I got there. I got there and brought the parts up to the front and this is where he started to completely change. He was like a wolf in sheep’s clothing and all the Wool came off. He told me he didn’t care what he told me that he was not going to take the parts back because I wasn’t going to make his guys spend two hours in “165 degree temps” pulling parts just to return them all. First of all, I asked about his policy before they started. Then they took over an hour to find the car, and then gave me bad/broken parts. Clearly he was exaggerating to prove his point in his anger, but I had already discussed in detail with him about the return and he agreed twice. Then he tried to tell me he would only give me in-store credit. I refused. He argued this for a while and I told him know that I wanted the refund with the 20% restocking fee that I was quoted. Then he offered to give me half back.. I refuse that as well. He did not want to do the refund at all and after questioning if he was going to be a man of his word he finally agreed to give me a refund with a 25% restock fee and in the form of a check. After all of his hateful words, including calling me an idiot and saying, I didn’t know what I was doing And going back-and-forth on what he agreed to, he then told me to do him a favor and never Come back. I told him not to worry that would not be a problem. READ the reviews 1st.
I called for the possibility they may have a part for my RV exhaust fan. The owner said he had some old RVs in the yard. If I fined what I needed, I could pull it and pay $45.
When i got there he had a guy help me fined and remove the part. When I went to pay he said it would be $25. I gave the helper a tip and paid for the part. Great place, especially since I was heading back home in AZ.
Thanks.
Claremore Auto Salvage Goes Above and Beyond.
My family and I were in a real bind last week, hauling our camper from Michigan to New Mexico when the clutch on my Dodge 3500 decided to give out near Claremore, Oklahoma. It was a highly stressful situation, to say the least, but thankfully, Claremore Auto Salvage was there to turn things around.
Within a mere half-hour of my call, their tow truck arrived, and they expertly loaded both our truck and camper, and had them on the way to their shop. But that was just the beginning of their incredible service. These guys went far out of their way to help us in so many ways, truly embodying what it means to be good people in this world.
Despite being booked solid for a month, they understood our predicament and immediately put a rush on getting our truck looked at. That alone was a huge relief. Then, they helped us brainstorm a solution for getting our camper the rest of the way to New Mexico, a task that seemed impossible at first amidst all the stress. Their ingenuity and willingness to think outside the box were invaluable. They even put us directly in touch with a U-Haul rental company just down the road, which was a lifesaver.
Thanks to the exceptional team at Claremore Auto Salvage, we were able to get our camper to New Mexico safely. Their professionalism, empathy, and sheer dedication to helping us out during a difficult time were truly remarkable. I am incredibly grateful for their outstanding service and highly recommend them to anyone in need of auto assistance. If you're looking for a company that genuinely cares about its customers and goes the extra mile, look no further than Claremore Auto Salvage!
A lady lied over the phone about having a part that I was looking for. After I made a 1hr drive to get it, an older gentleman said that he has never even heard of the car to begin with.
Initially, I called and asked about a CRZ Honda, explained that it's a hatchback not an SUV like a CRV, talked with the lady about it and she said: Yes, yes, we have 2 of those little sporty hatchbacks here! They are 2 seaters! (confirming that she is well aware of what model it is and even adding that she loves that car.)
I asked once again to confirm they have that specific part and she said YES!
I called after a few hours to make sure they are open and we once again briefly chatted about the car in question.
I get there and some knucklehead just says: Yup she didnt read it right, she thought it was an Accord????????
Purchased a motor, they said it was tested and ran fine. When mechanic installed said it had no compression on any cylinder. And that there was noway such a bad motor had ran. When ask for refund they said no, that they would exchange for another motor, after having to eat the labor on this one wasnt trusting them to replace with a good one. These people are crooked liars, would give zero stars if I could. DONT TRUST THIS PLACE!!
I just wanna say a huge thank you to mike, I had absolutely no idea how I was gonna get my bumper fixed without having to pay an arm and a leg. He put the part on and fixed it and he was so nice and walked me threw what he was going to do great customer service. All around 10/10 recommend.
I broke down in the road 2 hrs from home on an Sunday evening. I called the wrecker service and the gentleman was quick in their response to answer how long before vehicle could be picked up. He said 45 minutes, and it was 45 minutes. I inquired about who to take my vehicle to for repairs, and they gave me this suggestion. They called 1st thing Monday morning with the estimate of the repairs, and how long to take. Had some additional work done, and all completed in the time period they originally told me. I did not have sticker shock when it was picked up, the price charged was what was quoted. I would recommend to use them, and if need, will do so again!
Bought a transmission, had it installed. That's went great. Went back for a motor and was told the fluids was topped off and come to find out there was no fluids in it. Called and was told they don't put fluids in it. If that is the case than why wouldn't you let us know so we could bring fluids with us or so we could go get some before we drive the vehicle home. Not Good Business.
My stepdaughter ended up in the ditch when she was on her way home. One of the guys from Claremore Auto Parts had his tow truck and got her truck out of the ditch in no time at all. Great customer service, and the price was right! Thank you so much!
Independent Auto Appraiser here. I was there yesterday to inspect a blazer and the person who was there was very professional and kind. Very welcoming. Garcia Auto Appraisal. Ty!
I inquired about a non electric front driver's side front seat for my 04 Camry LE and by pure luck they 1 and even better it was the same color design and pattern. The purchase was in my price range to . Saved me a trip to Tulsa and they even pulled it and gave me the bolt's and by Surprise it fit like a glove to the floor.
The original power seat wouldn't recline up because of the power motor stopped working.
I've got lots of parts from Steve over the last 20 plus years and I used to love the place but the last 5-7 years the prices are the same or more than brand new parts 90%of the time and their warranty doesn't come close to buying new. Also he's real bad about giving you a fair price over the phone but once you get there, it's way more! I got a price for a E4OD trans for my 1993 f250 and he told me he had a lowish miles one pulled and ready for $400 with a good torque converter and when I when to pick it up, all of a sudden it was $900 without a torque converter and he didn't even have it. I was told I'd have to wait until one came in. There's was no telling how long it would've been too. I seriously doubt I will ever go back unless I absolutely have to! I've heard these types of stories many times too.
I was in a roll over accident and they had towed my car well they told me the price I owe for the tow NEVER gave me a dead line or anything. Next thing I know they send a letter saying “they have taken possession of my car” absolutely ridiculous DO NOT get a tow by them!!!!!!!!
Steve Bear is a wonderful man who who works really hard to take care of his customers. And he always goes the extra mile to help people out. He's a very hard-working man and does a great job at running his business. Man of God . He has helped out more men and women who are trying to gain their recovery with a vital step of transportation. Even when doing so knowing they have no way to give him the full amount for this help. He also mentors and helps men who need a second chance at employment.
Not the best place to do business. Bought a motor, told us 600. Brother in law goes over there and hands him 600 and the guy try to say he was a 100$ short and charge an extra 40$. After he gets down the road and realize he turns around to go comfront the guy not even a mile down the road and when he gets back there the guy is gone. Was only supposed to spend 600$ and had to pay 740$ for the motor. Please please don’t do business there if so watch your back.
Crooked people. Paid for a motor in February over the phone said it would be there in 2 days. Called and they kept telling me it was in Kansas city and would be there in 3 more days. Never there. Called a week later and said it was never ordered. Asked for a refund and they wouldn't do it. They guy got irate and said be careful or I'll say I didn't sell you a motor. That's a crook and a poor excuse of person. Nothing but lies and more lies.
Don’t waste your time and money with this place. I got a motor from him and it was the wrong size and he doesn’t want to make it right. So I’m going to take it to the next level. Lesson learned.READ THE REVIEWS ON ANYONE YOUR PLANNING ON BUYING FROM FIRST. All he wants is your money and then your up a creek without a paddle.
Would not recommend to anyone worst customer. Service. And lies to u about parts and prices. Was told it be ready at 10 am showed up at 12 and part not pulled. Asked about a discount. Since he didn't have stuff ready and he was costing me money making more that one trip and her said price was 175 now. Please use poorboys. Or anyonther place. They actually care about there customers.
Ordered a v6 from them, received after a few days and as soon as they unload it from the truck I see oil pouring out of it. Take a look and there is a hole pushed out from the block, looked like where a rod tried to make an exit. So they tell me they have another one. I wait a few days and they deliver me a 4 cylinder. At this point I was beyond frustrated and receiving the complete wrong motor just added to the list so I asked for a refund. That was a month and a half ago. Still waiting for refund! They keep saying they have to wait till they get more people in the office to refund. Not sure why they are staying open when they don't have anyone that can operate a credit card machine. Regardless be careful with this place as they seem to like to hold onto money.
My nephew bought a motor from Claremore Auto Parts Monday 01/06/2020 paid cash for it! The shop that I have doing the work got the motor in yesterday evening. The mechanic began working on the motor today and came across this problem before he installed the motor. Told me motor was no good! So I called Claremore Auto Parts a few times asking about the motor and explain the reason for calling. I asked can I bring the motor back and get my money back and he replied we don’t refund cash motors. I have a Receipt and will be taking this to the next level.
They are a bit expensive for some folks, but the trade-off is a pretty good selection of the hard to find items one cannot buy at a parts store. The folks there are courteous. They are busy behind the scenes.
First & Last Time Here-lost money, bad service
Was given the wrong part and came back to exchange. The part would be ready in 2 hours.
It wasn’t. They said to come back in another 2 hours.
Came back & it still wasn’t ready. They said they were so busy they weren’t able to get to it.
All we needed was an ABS Module. We asked for a refund and they charged us a 20% fee.
Save your money and go to tulsa or owasso and get what you need or order online.
This guy is a liar.
You will be waiting hours upon hours for what you need.
If your a woman he is crude and treat you like your stupid and overcharges.
Doesnt stand by his words on parts or motors.
Doesnt get in a hurry to pull parts and doesnt worry about customer serviçe.
Horrible place.
Unless this is your last resort dont go.
He will not give you a refund and will not stand by his warrentys.
-if there was a negative star review id give them that.
Bought tires and rims for my daughters car. It took 3 days to get the right ones. Turn out the tires were dry rot. Rims were rusted and worn down. He just put my daughter in danger. They weren't even safe for the road. Steve is nothing but a liar and a crook.
This may be the worst salvage yard I've encountered. For 3 days I called to see if they had a headlight that I needed. Each time that I called, a man told me that he'd walk out and see and then he'd call me back. Finally, I just gave up on this company. My dad and brother have had bad dealings with them also. My advice to anyone is save yourself the trouble and go elsewhere.
Absolutely the worst service bought a transmission with 30 day warranty and gave him my core Tuesday he promised itd be out the next morning ready to pick up i call 10 am next day he says its almost done that hed call me i show up at 3pm he gives me excuses and says he’d deliver it the next morning personally and now i sit here at 1pm and ive yet to get a call!! Terrible terrible terrible
Very dishonest business, bought a transmission with 90 days warranty supposedly. Took truck with a non working transmission to Steve after 3 days of purchase. He gave a lip service about checking out the transmission then and 3 weeks later, he has yet to work on it. Now he said transmission is out of warranty and claimed that something else is wrong with the truck and gave all kind of excuses and costs owed to fix it. Heard lots of rumor on this outfit and now the rumors turned out to be the truth.
I have had nothing but great experiences with the folks here. I had the clutch and pressure plate replaced on my 2006 Kia Rio. They offered me the cheapest price for the service, so naturally I went with them. They also discovered that the slave cylinder was shot; causing the clutch to prematurely wear, so they replaced it and only charged me 40 bucks extra. When the car had a fifth gear issue shortly after the clutch replacement, they investigated the linkage for free. To sum it up: if you want professional service at a discounted price, this is the place for you. Keep in mind you will have a longer wait period then with other mechanics. Steve and his team are honest and they stand behind their work.
Don't ever have them work on your vehicle! I had them replace an engine in my Ford Escape. He promised in 10 days which sounded like quite a long time, but I agreed. It's been 3 weeks now and 4 stories from Steve on why they don't have it done yet. I have never heard so many different excuses, but my favorite was "We only have 11 employees" like it was something he didn't realized until after telling me he could deliver it in 10 days.
What a waste of our time. They guaranteed us that they had 3 of the wheel that we needed. We drove the 20 miles to pick it up and it was "still on the vehicle." He told us that he didn't have anyone to get it off, to come back later. We came back later...apparently he was still to busy to go get the wheel. We drove the 20 miles back the next day and the wheel was STILL on the vehicle. Then he decided that it was the wrong wheel anyway and if we wanted to come back at 3 that afternoon, he would have another wheel but it was more expensive. I don't know if this guy is lazy, dumb or a swindler..but I will NEVER step foot in their salvage again.
