Riverside Auto & Truck Salvage JunkYard in Norman (OK)

I had called for some parts for 1 of my cars & the guy that answered was EXTREMELY rude , I understand u may hate your job , but doesn't mean ruin a good paying customers day. Perfect way to loose business. I'll go elsewhere.

This place is beyond the most unprofessional and unpleasant place to do business with. I've never seen people so incompetent of a simple job! Arrived 8/14/24 at 10:30 to get 2 simple easy parts and was told it would be 2 hours before a fender and throttle body was removed!!! I could've removed them both in like 15 minutes. So left to get a bite to eat and came back to see there parts guys all leaving for lunch.... So went inside and literally we were told we would have to wait and additional hour or two because the guys went to lunch!!! Then arrived 8/15/24 at 8:15am and the workers are all outside because no one was there to unlock and open the place!! Not only is the staff in the office incompetent but their rude for no reason you guys aren't anything special 😂

Overpriced, they wanted $100 for a used taillight when that same taillight is $60 brand new, I suggest going elsewhere.

Very horrible service! If I could give zero stars and post a review I would but I had to give 1 star which is way more than they deserve! First I called about a front hub for my Acura TL and the guy had no idea what that was so I had to explain that it's what holds the wheel on. Then he asked what year model my car is and I told him a 2009 then started to tell him that all 2009 to 2014 Acura TL's are interchangeable but he cut me off after 2 words and informed me very rudely that he asked what year model mine was and nothing else and for me to stop talking because I was giving him information he didn't need or want. I will never do business with the. And I will tell everyone I ever come across not to do business with them! Horrible place!

Honestly I liked the owner. He was short sweet and to the point, like my northern friends. Had 2 out of 3 things I needed definitely reasonably priced since no one else had those parts. Told me to come at this time. I came earlier because I was done with business. Sat waited he gave the wifi code so I could transfer money and very busy but on time infact done earlier! I like that kinda business. And had a sweet dog too. Hope they have another part I over looked.

I went in when a happy good mood. The guy behind the desk seems like the world is on his shoulders right now. No customer skills at all asking a simple question and he really couldn't answer it. Ask what tool should I take with me to get a rear view mirror for my van. He said he didn't know. What are you doing working in the auto place

Gave me a bent wheel and they should have known it was bent and would not give me my money back within 24 hours of the sale ! I would not use this company and they are rude

Rude people at the register, high prices and you need to wait 3 days till they pull up a part for you. Not worth it

Talk to a nice lady over the phone that said they would pull my part and have it ready by 1 PM, I showed up at 1:15 PM and they told me that they would not sell me the part Because they don’t sell that particular part separate when it clearly states that the ignition I needed is $50 on their website I drove all the way from Little Axe Oklahoma to their salvage, and they didn’t even have the audacity to call me and tell me that they wouldn’t sell me that part, the two guys at the front desk are very unprofessional and don’t know what the hell they’re talking about And they were very rude. They acted like they didn’t even want to talk to me when I walked in. I recommend you avoid this place at all costs. They will give you the runaround and they write down your credit card numbers and they keep them In a stack on their desk. VERY UNPROFESSIONAL AND RUDE!!! Maybe it’s time you close your business and let the newer generation run things! Damn Boomers!!

Check amazon before purchasing from these crooks they wanna charge more for a used part when I can get it brand new for less

Google doesn't have an option for a 0 Star, so had to choose 1. DO NOT BUY FROM THIS PLACE. Sent us the wrong part. Called to correct it and they acted like they didn't remember talking to us when we originally ordered the part. Then hung up on us. Find a different place to buy your parts or do without. You'll be better off!

Went to buy a bumper cover for a PT Cruiser, wouldn't let me look at it before pulling it off the vehicle. Only would show me a picture of the part not showing the bottom of the part to see the condition of it. So after some rudeness on his part, I left went to a salvage yard up the road pulled my own part at a less expensive price. The only thing friendly at Riverside is their junkyard dog!

I don't know why I didn't read the comments at first, I felt worse than a beggar 😞, I wasn't going to ask for anything as a gift and the person in front of the desk receiving customers treated me very badly 😡, I came to buy this part but I think I'd better go somewhere else.

Was very rude on the phone, and unhelpful. Would recommend anywhere else.

I wouldn't go here for business ever again even if there was an apocalypse and this dump was somehow the last place on earth to get salvaged parts. If I could leave negative stars or 0 stars for a rating that's what it would be! The owner of this company is very unprofessional, insulting, rude, confrontational and tries to intimidate his customers! He clearly cannot take responsibility for mistakes made under his leadership or lack there of. His employees sold my husband the wrong part for a vehicle. When my husband made a 2nd trip up there to get the correct part, and Kyle, Riverside's employee, confirmed the part was the wrong that was firstly given to him the owner got an attitude about it. The owner questioned how my husband knew it was incorrect. My husband told him he knew because the holes didn't match up, he knows the vehicle, and he knew exactly what part he needed by the make, model and engine size for the vehicle he was working on. Riverside made the mistake in giving him the wrong part. If they hadn't made the mistake, then my husband wouldn't have had to waste more of his gas and time to go back up there. It wasn't his fault or his mistake that Riverside pulled the wrong part. The owner gets the correct part and literally dropped the part in my husband's hands in a very forceful and rude manner. My husband questioned him on why he was acting that way towards him. Obviously, this man wanted a confrontation. He was trying very hard to stir something up. After my husband questioned his behavior, he then proceeded to follow him out to his vehicle to try to intimidate him and act as if he wanted to fight him over a mistake that his business made. It isn't my husband's fault that they didn't pull the correct part the first time. Why do you have to be so angry, disrespectful, confrontational and rude to customers over a mistake that your business and employees made? I called up there after hearing about this shocking behavior in hopes to speak to someone sensible in management to discuss my complaint about the behavior of one of their employees. I hoped I could seek a level headed manager to find out who lets their employees speak that way and treat customers that way, and I was obviously met with this same man that had treated my husband disrespectfully, who admitted on the phone that he owns the business. He proceeded to throw verbal insults my way saying inappropriate and vulgar things to me with colorful language in a sexual manner my husband and myself. He spoke of our intimacy, and then he went on to insult me. The things he was saying were so inappropriate and gross. It made me feel the icky feeling you get when you feel when someone abuses your boundaries, completely lacks respect for women and male customers as well and says inappropriate things to a stranger.. This was just sooo gross and uncalled for! I really was taken aback by him. I was disgusted by his behavior. I feel sorry for his female employees he has! Clearly, he has some complex and some anger issues to work out, but it would be nice if he would refrain from acting that way towards customers during business hours. We will make sure to tell everyone we know about how this particular business with this angry owner that likes to treat customers with complete disrespect, and he lacks professionalism. He intimidates his customers on purpose because he obviously wants to feel big! There is probably a tiny little boys inside of him that got picked on, and he channels that past anger to run a business with a toxic environment. Well, guess what? What goes around comes around, sir! If you want to be miserable, behave like a child, an indecent human being, treating women in such demeaning ways, and treat others horribly as well for no apparent reason, I would image it is going to continue to reflect poorly on your business and personal life. Have fun being an insufferable human being because of your unresolved issues! We won't be back to watch you smothered in your own misery!

Don’t listen to bad reviews, the guy wasn’t rude at all, just doesn’t wanna waste any time. I got my parts and had a nice conversation with one of the employees while waiting for them to pull it. A very fair rate being almost 60% cheaper than LKQ and especially considering I didn’t have to pull the part myself.

Unprofessional. Drove a long distance to have to wait for a part they said was on the shelf. Will write more when I test the part out.

I've always had a great experience from this place. I would give them 4 stars, just because they take a while to pull your parts sometimes, but they've really been good to me on a customer support level. Read the rules ahead of time, and don't buy if you don't agree to the terms they clearly lay out for you. If that's how you approach Riverside, you'll get a lot of years of good service and parts at a great price.

I bought a part just have it given away to someone else. I wouldn't recommend going to this place it is extremely unreliable. Save your money

These guys are thiefs wouldn't recommend going her very unprofessional sold me a engine and engine didn't even crank just turned and turned they told me over phone that they would warranty it as soon as I pull up a man comes out with a very ugly attitude talking about it hasn't been installed I'm yes it was he's like your going to have to wait for owner I wait 45 minutes nothing I call them because I'm not going to go inside after I his guy was extremely rude so I call and owner or what they pretend is the owner answers mind you I'm in parking lot no one else has pulled up so yea fishy so so called owner is on phone and he's already angry and out of breath talking about you aint getting your warranty back you didn't install it and you ain't going to trick me like I'm not trying to fool no one just want a replacement don't even want my money back why are you so angry 685 is what I paid man you need to make this right you don't need to remove a hose to crank a engine to find out it don't work I have all my proof buddy that engine was installed I clearly told you over phone but ok ty for your dishonest self and ugly attitude I wouldn't want anyone else getting scammed by these people that's why I explained how these guys work very bad very unprofessional i work on lots of vehicles and send you guys a bunch of business but I'm going to have to take my business elsewhere this was uncalled for buddy

called for part then they said they didnt have it but before i could say anything else they hung up.

Called in to see if they had pets for a van and the guy said they didn’t know that they sell auto parts and kept repeating it like it meant something idk what kind of business this is but I don’t recommend it.

No idea what they are talking about, told me they had my part I show up after waiting on a call that never happend went there and they say they don't, rude people who don't care about their customers, never go here

Man this place don't want to make money. Called about some mustang parts. Said it would be Monday but I had to pay first told them I didn't have a ride but I'll pay extra if theyll pull them. Said no we can't help you. Then called again and said we never had the mustang parts. So what yall was just going to take my money.

Very professional very reasonable and they know what they have great experience

Prepaid for a compressor and was told 1 to 1-1/2 hours. Showed up 1-1/2 hours later and had to wait another 1-1/2 til it was pulled. Finally got it installed and it was no good! No refunds and don't want to wait and exchange for another junk part so I'll lose $60 to learn never to go there again. Also careful giving your credit card over the phone, they write down your info and leave it on the counter where anyone can see it. Unbelievable!

Called at 9am said they would call when it’s ready. After calling again for a time to pick a window up. I was told it would be ready around 1. I showed up a little early 12:45 proceeded to wait an hour then to have Kyle/ Kion tried to fight me when I kept asking how long. Kept telling me to see him out side. Kept telling me to hit him. All I wanted was my window. After he cursed me out and refused to get rid of my card information that he wrote down on a piece of paper. I Immediately went to gnr and was gone in 15 minutes.