This is my first time having to pay for trash service and WM was the cheapest and has been great to work with. I have no issues and 10/10 would recommend
I got a noticed forwarded to me about my dead sister's overdue account that she canceled back in July. Because they were still charging her for service she canceled. She passed away a month ago and they told me I am now responsible for the money they charged on a canceled account.
Will never use again. Container was delayed a day. I received no communications from WM. I called multiple times over and over. I was told I’d receive a call from WM and never did. The container showed up one hour after my last call to WM but I will never use them again. I do not care if they are the cheapest. My friends and family will also not use them!!
It cost me $119 to dump a couch, 1 box spring, and one queen size mattress. I had to hand unload into a dumpster, because to just empty off my truck would have been $268 dollars smh
Autopay is taken a few weeks before due date. Example my due date is the 2nd of every month and they take out the payment on the 20th of the month before. I only have autopsy because they charge $9 if you don't. Sometimes the prices vary by more than a few cents. One month my bill was $18 and the next it was $27 and when I asked why no one had an answer for me. I was told "just because". And now a fee for every time you pay with a card including auto pay. I have had different answers on that some tell me autopay doesn't include the fee and some tells me it does. Also now trying to tell me that I owe for 2 months when my bill is on autopay on and that money already is gone from my bank account. They do this a lot too.
I called yesterday to ask about billing questions I have been a customer for more than. Two yrs everything good at first and now they suddenly want to over charge me more than 75 dollars without explanation I only wanted to pay my bill but I can’t pay the extra amount they wanted to charge me so i decided to cancel service and when they transferred me to cancel they really didn’t care they were loosing a customer. So they prefer to lose a customer than to take off the amount the accidently over charged me. Really rude people.
Waste Management is a very good Trash provider App is easy to use billing is easy on app, notifications are clear and easy. I recommend Waste Management they are kind and friendly as well and replace your can right were they get it not lazy and will bend over and pick something up if it falls out! 10/10
The gentleman who was answering the phones this morning (9/12/24) has not benefitted from customer service training. He hung up on me once and my coworker twice when all we wanted to know was the hours of operation for the tipper. He was downright rude and seemed almost hesitant to even provide me the facility's hours of operation.
Professionally, I would never recommend this facility purely due to the treatment received at the slightest perceived inconvenience.
At least Waste Management comes every week to pickup my trash unlike Kimble Trash Company where they did not even pickup my trash .They where couple weeks like that .
Then when you call customer service they told me it was already picked up or it was not out there .
Easy set up, affordable, container delivery and trash pick up started within days of set up. Consistant, professional service. Highly recommended. Perfect!
We switched to Waste Management months ago after having VERY disappointing and inconsistent service from 2 other providers. We have been more than happy not only with our service pick up but also with customer service. Our service has been on time and consistent. The 1 time it was delayed we were notified and it was picked up quickly thereafter.
Trashy company (pun intended). After being a customer, less than six months, the company has decided to no longer service our area. They had no problem taking our money, but they’ve decided not to service our community any longer. They charge more than everybody else. And when they skip your pick up, they do not come back to correct their error. Instead, you have to wait until the following week with no credit unless you call and complain. Stay away from waste management. You can get cheaper and better service somewhere else.
Very expensive, twice as much as Kimble. Lady was rude and couldn't explain the cost breakdown before or after. Just how much it was.
She said 60 a ton with a 3 ton minimum. I had 1.5 ton and somehow the bill was 280.
Crooks.
Not for your average Joe. Had an old tanning bed to get rid of. Pulled up on the scale and they said they had a minimum charge of $76. Drove to Kimbles in Dover and it was $12. $76? Really?
