What clients say about O'Reilly Auto Parts in Wheelersburg (OH)
This place needs better management. Went to go return a electrical part which was only held up to see if it was going to work or not (and when your working on your vehicle of course you have dirty hands so your part will get dirty) and it didn’t work so I was returning and at the counter the guy says “you can’t return used electrical parts” and I said “hmmm” because most of them are normally cool but then he proceeds to say “ clearly you’ve never bought electrical parts before” in the rudest tone possible.
Accused me of stealing a bottle of water after I purchased items from them lol I mean I truly can't make this up. I am covered in tats but come on guys discrimination
The manager Steve was great! It was extremely busy and he definitely kept his cool, all while training a new employee. He needs a raise and some more help! Great service, great store.
Well they stink. I called first to see if they had a part in stock. The salesman said yes. When I arrived they said it was a special order part. So I told them about me calling ahead & being told it was in stock. The salesperson suggested that I may have called another location. Well,that's a possibility. So I checked my call history. I did beyond a doubt call the right store. Also this isn't my first trip there. I have never walked out of that place with anything I needed. I walked next door to autozone & walked out with my part.
That is the best place to shop at win you won't to do something right on your vehicle and you get the best care from them win you go there out of them all i ever been to so thanks guys for what you have done for me and my family you are the best
Said part would be there the next day...wasn't..
Said it would be there the next day...wasn't. Finally showed up 3 days after initial chat. Terrible customer service 😑
I was given two bad O2 sensors from them!! They replaced the first but it didn't work either. So I thought it was something else and took it too two garages and it was the O2 sensor. I order a new one from somewhere else and fixed the problem. So I took the other back and they wouldn't give me a refund $110 + tax.
Verry disappointed with o'Reilly. When they 1st opened I stayed a loyal customer. The staff always really polite and serve to your needs .a coin toss between autozone due to competition pricing which would always match. I have never had an issue .I'm going to give a 3 star rating because there are great staff members and excellent parts .my issue as a loyal return customer. I called in a part not to long ago for a price match.which I found a part online $100 cheaper and I mentioned it to the gentleman. Dont get me wrong were all all trying to save money these days with the economy so high and expensive. He got upset and rude and started babbling that he pays taxes etc.. like it was some god awful crime I found a part online cheaper then theres.i just so needed that part asap and normally if I can get a better deal on an item I will go for it. As I have not personally had bad experience with online items .I just make sure it's in the USA but anymore most oir products are over seas .the best is japan my opinion that is. But my point is I'm a tax paying citizen myself and it was rude and inconsiderate and offensive of how he said that to me like basically told me off in a different manner because I wouldn't purchase threw him.needless he does not know I'm a regular. Regardless I went to autozone and paid the high end price because I needed my part and would had purchased threw o'Reilly if it wasnt for the rude gesture remark.i will not return to orielly after that.dissaponts me....my opinion just because a person mentions a price online give u no reason to insult your customers. Verry unprofessional. A 3 star is fair due to other staff hard work and good product. My personal experience
Had an encounter with a rude employee. If you're too lazy to walk out to the parking lot and help someone by taking a look at their car, maybe you shouldn't work at an auto parts store.
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