Part was there as described... Ready for me when I arrived... Salvage yards shouldn't be allowed to charge a core, they aren't rebuilding anything. Haven't received my core credit as I showed up with the core in hand.
Would still do business again
They are horrible. We bought a used motor from them had a bent crank shaft and they won’t pay us for the labor to replace it for our customer. We have an auto repair shop in coal valley Illinois We covered it for our customer. But they will not reimburse us. DO NOT USE THEM THEY ARE HORRIBLE.
I bought an engine back in April 2024 & by December the engine is done for ! & I have a warranty but I still have to pay to have my car fixed ! I do not recommend getting car parts from them as they do not know whether they are good parts. Spent 3500 on an engine that didn’t even last a year ! Complete rip off.
The worst customer service of ALL auto parts. They play the "let me pass you to 97 people" and then hang up!
Worst customer service, then an understaffed autozone in the hood.
Don't believe me call em' lol. Good luck!
Dwayne was nice but in future needs to tell customer who has parts and where they coming from since it’s corporate ran ….. I talked to Dwayne on phone told him about our code enforcement guy problem and cause it’s corporate nothing he can do so it would’ve been nice to know where it was coming from so I could’ve got it else where corporate ran junkyards are stupid and ran dumb
Customer service rep was the worst. won’t be doing business with them again. Drove 3.5 hrs one way to get parts he told me was ready for pickup that wasn’t there.
Got bad parts 2 different times. These reviews on here are legitimate. Don't waste your time and energy here. Picked up a seat today. They claimed it was "insurance quality". It's been sitting in the mud for a while. The seat is in absolutely horrible condition. Get it together Fenix
Horrible customer service but I’m stuck doing business with them because I got to get the job done lol
I just won’t speak to Jamie when I call he was argumentative, condescending and a all around 🫏
I’ve been doing business with them more then 1 year i bought so many parts engine and transmission with warranty until July i bought transmission from them i installed with my professional mechanic he is licensed
My customer bought a car and drove it for only 5 days and they rejected my claim they don’t want to replace that under the warranty!
Even the manger doesn’t care after this long of time doing business with them and im working with my lawyer about this because im still under the warranty
Look at the bad reviews before you do business with these guys. Call before you go and make sure your stuff is ready. I wasted a 2 hour drive like so many others. Promised it would be ready by noon. Got there in the afternoon and they said it wouldn't be ready for a day or two. Confirmed on the phone when and where and that was made up. I asked if they could call me when it was ready. He confirmed my cell phone number. No call. I followed up 5 days later and they said it had been ready for a couple of days. Whatever. They had the doors I needed at a reasonable price. Got the doors. However, didn't notice until after the rear door was on that they snipped the connector off. Front door was fine, but had to splice a dozen wires to get it all hooked up. What a nightmare. The price was not worth all the headaches. Will never do business here again.
1 star for a couple of people working here. Each person has a different price.
Changed the quote price on delivery. Stay away.
Never delivered on promised dte
Mike does a great job on the phone and is always willing to help. Got back to me in a short period of time after I called about a part and is always able to find the right price!
Fenix staff were professional, efficient, and helpful. I experienced zero issues during my query, purchase, and pickup. They even have cool vintage machines in their lobby that were fun to check out while we waited for the clerk to check on our item's status. Highly recommended.
It’s 2:20 pm Tuesday Feb 1st.
I Make a mistake went to get a cap for coolant form Mazda 2014. I went to pay for it and apologized many times to everyone that I met for getting it myself.
(JUSTIN)closed the gate first checked my car if I stole something (I was okay with that)
After that they charged me $16.13 for used cap (which is $6.99 at autozone search for yourself.
TOTAL THIVE (JUSTIN) so disappointed.
I've been getting parts from All foreign for years this is the best deal that will find your part for you no problem Johnny is very good salesman he will help you find what you're looking for and thank you very much all foreign used auto parts
Ordered 3 parts from them and 3 were the wrong color and 1 was damaged. Also quoted me at 1 price and then charged WAY more than the quote was when I got there to get the parts. Wouldnt recommend at all that is just poor business practices
What a great place. Good customer service. Very clean. I have 17 years in the auto repair industry and this was one of the best experiences I have ever had with a used parts company. Special thanks to Danny and the guys that helped me load the parts in my suv.
By far the cleanest office from an auto recycle I have ever stepped foot in. My part was ready and waiting when I arrived. I already paid over the phone so I was in and out in minutes. The quality of the part was as described and the price was on par with the other places I looked at. I will definitely try here first the next time I need parts.
This company is not worth the time and hassle they charged my account for part that they said they would be able to pull off the same day within a couple of hours and never did called me back just before they close it's only they could not do it said that they refund it haven't sent a receipt won't give me a letter head so I can get my money back from my bank the have a attitude since the 1st time I called they're not worth the hassle of going through I deftly would not recommend it I would definitely recommend going somewhere else their staff is ignorant and have an attitude they will never get my money again and if I don't get my money back I will be sueing them. Even other people that have felt with them told me after all this is happened they would not go back there again Because they've also had problems with them.
Great business. They gave a good offer for my crashed car. Mike guided me through the process of what I needed to do to complete the deal. They waited three weeks till I was able to get my tittle. When I got all I needed, I called Mike. He took care of picking up the car, prepared the paperwork, and handed me a check for the same offer as we agreed on day 1 over the phone. The whole process was very honest, they made it very easy, so I will be dealing with them in the future for sure.
Very disappointed in this place! Made a 4+ hour trip to pick up a engine for my BMW. I called the morning of pickup and told them I was on my way to pick it up so they could have it ready to go when I got their. Was told on the phone that the engine was grade A and ran well when tested and removed. The price was good so I made my trip up their to pick up the engine. They was busy upon arriving so I had to wait for a few mins when I arrived. Normal for any business 。 they guy I spoke with was nice and helped me out on the core price. So all was going well. Pulled around to get the engine loaded. When I got to the pick up area the engine was not ready even though I called a few hrs ahead of time. I waited 25-30 mins or so and the guy comes out to my car and says " you are aware of the engine damages correct"? I said absolutely not!! So I walk in the warehouse with the worker to find 90% of the oil pan busted off and missing. 10-12 bolts sheard off in the block. The lead guy for receiving comes over and says that it was damaged on the shelf not on the car. I'm not sure I believed that but it was definitely possible. I did not want to waiste a 4hr trip so we worked out a new price and proceeded. Then I noticed something sticking out of the oil pickup in the broken oil pan. It was full of shredded rubber! This engine was completely junk and not possible for them to have ever seen it run well. Completely lied to me and waisted 6hrs of my time and offered absolutely nothing to me for wasting my time!!! Not even tried to line up another engine through anyone else. I will never buy anything else from this location nor would I recommend anyone else too.
It took along time to get my part, the counter worker told me the person pulling the part was getting back from lunch then he will pull it. I'm thinking he's the only one. I must have waited close to a half an hour. Or at least it felt like it. When the part finally came it was not complete. After a few requests from me to lower the price, the counter worker left then came back and lowered the price for me.(my husband)
I had a thief break my car window. I called at least six places before I found a replacement. The price wasn't the cheapest but not the highest either. My interaction with Graham and the guys was very professional and easy. I would highly recommend this place. I know they will be my first call from now on.
Initially, I went to one of their locations after speaking with someone on the phone. They confirmed their location, and informed me that they had the gasket in Stock so that I could head over and get it. After arriving there, the shop was closed, and there was a note on the door saying that they moved.
My second experience with them was today. I gave them a call to ask about a few different parts since I was recently in an accident. Offml the bat, they said that they could not get any used/ recycled parts, and then the rep informed me that he would not cross reference his database when I asked about 3 other models with the same engine. Steer clear from these guys; you couldn't hand them your money if you wanted to!!
