Ohio Valley Waste Service of Atwater in
Atwater (OH)

Shame Conrad’s sold out. Nothing but problems since the change. Cancelled three weeks ago. Trash cans still sitting here.

A normal company would think it strange that the whole road has not paid their bill. We never received an invoice! When I called the representative was very kind. Got an invoice today, of course there is a $10 late fee. Hope y'all have a good lunch this week with the late fees collected on our road.

What a waste of money with this company! Conrads provided great service- so sorry they were bought out by this Ohio Valley. Constant calls to pick up trash, days late, only picking part of the trash out of the can, placing can in middle of drive when it finally does get picked up, calls to customet service, only get lies, etc........ OWNER-GET YOUR ACT TOGETHER AND PERFORM THE SERVICES WE ARE PAYING FOR!!!!

Considering they are less rhe 50 % on picking up day of trash day. Not good they have month of Jan get it together or all of giddings road rootstown about to leave

The service has dramatically gone down hill since this company was acquired. I have been a customer with my own metal trash can for 6 years and never had an issues with pickup. It has been a month since they have picked up my trash. No reason given. No emails or calls to let me know if I am doing something wrong. They literally SKIP MY HOUSE and pick up the neighbors trash. Any additional bags? They do not even bother to pick it up and bill me extra. I am totally fine with an extra charge. They leave the whole thing on the curb. Forget trying to reach anyone for help. I have trash bags piling up and still getting billed. Absolute trash, pardon the pun.

Had Conrads for like 24 years awesome company never an issue but now Ohio Valley bought them out and a couple times they have left stuff and the final straw was recently 2 days after Christmas I go out to get my trash cans and they left 5 bags laying there I'm pretty angry about it absolutely no reason to leave those they were light and mostly wrapping paper I'll be changing companies next week!!!!

Very poor service. I'm looking for another waste removal company. My trash hasn't been picked up for 2 and a half weeks. It's a sad world when customer service doesn't matter.

I called in with several quedtions. You rep, Mackenzie Ervin was very pleasant and answered my questions and even told me to have a good day at the end. Made me feel good.

Spoke with Mackenzie in customer service Atwater branch, she was extremely knowledgeable went above and beyond absolute professional. A pleasure to speak with need more customer service personnel like Mackenzie.

Tired of requesting our cans not be thrown or left in middle of drive (several requests). I fell into snowy ditch this morning to retrieve one, couldn't pull into drive till I moved the other. It's a basic service request. Not the same since the switch from Conrads. Switching and hopeful for a better experience.

I have been a customer of Conrad's Disposal & now Ohio Valley Waste of Atwater for several years. Mackenzie Ervin was very helpful and positive when I spoke with her regarding my account.

So glad I switched. Horrible service every week they are leaving trash behind don’t want to do there job and I’m always trying to figure out ways to get rid of trash that I paid for them to take. Very frustrating to deal with week after week.

Two years after Ohio Valley waste literally took over. I’ve had nothing but trouble with them with our billing practices. They say that there is a yearly before their trash meaning one payment for the entire year. I don’t have to worry about the trash bill for the rest of the year. They keep telling me that I owe three months after my yearly thing is up, even though I pay once a year for the entire year, never had this problem with Conrad’s.

They have not been picking up for us weekly. So far they have missed 5 pickups but keeps charging us. I am fed up. Have contacted, left messages. No call back, nothing. Looking elsewhere for other vendors.

Honestly, I don’t know why I waited this long to switch , some of the drivers were polite and helped my wife gather the can from beside our house, but when it comes to their billing and their office staff thumbs down all the way why can’t I pay six months ahead of time, why can’t you send me a bill ? This place is a I would not have used this place if Conrad’s did not sell out to them. Ever since they’ve owned it, their billing is messed up. They want you to pay a month by month, the trucks do not show up on time. They might be a day late. They might be an hour late. They might not show up at all that week. I definitely would not recommend this company go with a local family owned company that is military.

Since Conrad’s switched to Ohio Valley, we have had nothing but issues. Multiple times our trash is not picked up and we call & it is always something! We never had issues with Conrad’s! And the prices … come on now!! Switching to Zehnders as we speak!

I was with conrad's waste for many years. My trashed was picked every Thursday a little after 7 am. After they were purchased by ohio Valley Waste. Service has been horrible. It really sad they do care and seem to not want get it together

Took over for Conrads and we are not happy with there service. We had to switch to another trash collector . our trash was not being picked up on schedule days. happened 3 times. the last time they were 3 days late

I echo what the others are saying. Conrad’s was amazing. This company is horrible. Most of the time are trash is not picked up on time yet they want us to pay promptly.

Im ready to switch after numerous issue, they penny pinch and charge for anything outside the can even if its a small toy. Otherwise you have to fit it in the can. Also I've dealt w paying the extra 15 for them to pick up box springs & misc stuff last mth. They didn't just took the trash then nxt day got misc but left the box spring, after 3 calls they got it after a wk longer sitting by the curb. Now today I called because they emptied 2 of our 3 cans. Reason being they are tightening dwn on extra cans. To which I said I have always had 3 can service w Conrad and even after. Sometimes just using 2 now all the sudden you leave a can lol. What a joke. Oh and they won't quote you for 3 cans only to use theirs. I said so basically they're trying to force ppl to use their cans and end up paying more since the small only holds like 4 bags. Why ppl are ending service. I'll be nxt Oh I failed to mention my lid busted after just 2 uses and I figured out why when I watched my camera recently.. the one guy throws the can back.

Never had a problem when this was Conrad’s. Ohio valley took over and they are extremely inconsistent on pickups.multiple occasions. “Driver didn’t finish his route” on a Friday at 3pm and told to drag all my trash back In and take it back out Sunday night.

I had been switched from Conrad’s and never had any problems for years. This company has been awful. From billing to pick ups. Bank shows paid on my end but they “can’t find it” so they put my service on hold, still charging me more for the months they didn’t collect because they lost my payment? Grief. Now I need an extra pick up so I call and ask, Gary says yes they will be there next day. It’s 6 days later and no pickup still. My project has been on hold all week because of it. Stuck with a truck full of old carpet all week dodging the rain. Save yourself the grief and go elsewhere.

Very disappointed in the trash company. We’ve been with Conrad’s for YEARS and never had a problem with our SCHEDULED pick up days until Ohio Valley. I don’t mind paying extra for the bags on the ground to be picked up, but when they aren’t doing it at all is very frustrating as it refills the can instantly. One of the replies on here was “if we pick up extra we can’t finish the route” but if you call them, for $1 an item they magically have the space then. We will be leaving this company along with lots of other customers having the same issues. If I could give them less then a 1 star review I certainly would.

Was the best service when it was Conrads (which Ihad for 15+ years). Not anymore with change of ownership. Looks like new drivers who will not pick up anything but what's in the bin. Switched my service to Republic at a lower cost and so far really good. Wasn't going to leave a review, but the one Ohio Valley guy gave me a "tough-guy" stare down when he saw I had switched... Says a lot...

When it was Conrad's they were great and always very considerate. Since they have been taken over they are terrible. Even when your bill is paid on time you end up getting an additional invoice and a letter stating they are going to discontinue your pickup service in a week. When contacted, they admitted they had received payment on time but the computer processed the additional invoice and discontinue service letter anyway. Without them setting their system up for payments and letters going out without a buffer, it shows what they are really about. Goodbye to good local service and hello to out of state ownership. Once we get to the end of our paid service we will find another outfit to service us.

Conrads was amazing. The new company, not so much. They Left trash I didn't stuff into the can, thinking it would be easier for the driver. Charged extra for a mattress cover, maybe 2 inches thick after another phone call they agreed to just charge me $5. For 7 years I paid my bill annually and never had to think about it. I was on the phone 4 times in 2 months recently and am now moving on. My business advice is to provide a great service at a fair price, don't nickle and dime or nit pick with your customers.

This company is the greatest. My neighbor is an elderly woman and they walk up the driveway and get her garbage out of the can every Tuesday. And today a raccoon had gotten into my trash and had it in the yard and some of it under my car. The guys picked up the trash that the raccoon had gotten out. No other garbage disposal company would go above and beyond like Conrad's.