Very disappointed in this company. I pay to have weekly service. It has been 3 weeks until my trash was picked up with no credit on my bill. I was only told I wouldn't be charged for the "extra bags" when they do pick up.
I would give these guys a zero if I could. We have had their services for 3 years. Started with a dumpster and after being informed they were going away from rear load dumpsters this year, they asked us to switch to totes. We had problems with them not picking up our dumpster several times throughout the 3 years but we have had totes for two months now and they have not picked up our trash for 5 weeks. Communication is horrible, I have called several times and cannot reach a customer service rep. I have live chatted with an agent a handful of times with no solution. After our trash is picked up I will be switching. WM reliability, customer service, and servicing is the worst I have experienced. DO NOT USE WM!!
Doesn’t pick up trash for two weeks out of four So I had trash all over the house, bagged up and in the garage, waiting for the rodents to eat them because they would not come pick up the trash What company thinks it’s OK to half ass Service. You all stink, and your service is smellier than the trash that you sometimes pick up
Called to report this driver on the 70 west this morning, had a ton of trash coming out of his load, when I called you guys were more concerned with who I was then fixing the issue.
You guys could be responsible for a serious accident. Do better! Not hard to cover a load or compact it before taking off.
And to the driver no reason to flip someone off for beeping when YOUR changing lanes without a blinker and have bags and rocks cans falling out your truck!
Told the lady I do have dash cam footage if needed
I never received a container nor a trash pickup. Trying to reach a live representative was pointless and an all day long event. If I called the nearest trash number it would give me a spiel about I should go to the website and that'll handle everything and then hung up on me. Once I was able to finally find a phone number that got me to live representative they were always very nice very helpful and tried to make it work... But I never did receive a container nor did they ever pick up my trash. They said to put my trash outside and loose bags until I could get a container and wild animals got into it so I had to pick it up all over the yard and then pay somebody else to collect my trash. I switched to somebody else and so far so good and for half the price!
This company started out good, then as the years passed, especially within the last 2 out of 5 ive been at my address, they got progressively worse. Ive so many missed pick ups, at this point they owe me 2 to 3 months free service. However, when ive mentioned this multiple times, it gets ignored. Nothing is ever done to rectify the situation, and the missed pickups just keep happening. Disappointing.
We’re new to the area and had WM residential service for about a month. First of all they waited until the day our first collection day was supposed to be to bring us our containers which wasn’t that big of a deal. The next two weeks went great the containers were emptied when I got home. On week 3 they didn’t pick it up but sent an email saying they would pick it up the following week which is extremely inconvenient being that our containers were already full. The following week has come and our trash has still not been collected. At this point it’s been in the 90s several days and we’re still stuck with heaping, stinking, two week old trash in our containers. I called and the only thing they could tell me is that it shows that ours had been collected and they provided their service but my trash containers say otherwise. Trash was also put out the night before collection to be sure we didn’t miss them on our end. If this is the way WM does business I will be changing company’s and will never recommend them for anything.
Used to be great and reliable. Last 2 months have been horrible. Picking up every other week is unacceptable!! Will my bill be half price? If I have a pick up day, I pay for and expect to have my trash picked up, not to sit outside my house for 2 or 3 days or wait until next week!!
WM has been delayed every other week this summer, with zero explanation. Trash cans are always placed in horrible spots basically just tossed back however without care. We’ll be changing services.
Bill has gone up nearly 40% in 2 years and they said they would be a whole week late picking up my trash one time recently. I asked for one week's worth of credit and they refused stating they will still pick it up eventually so they weren't willing to give me a roughly 7$ credit one time. The reason they're getting two stars instead of one is because if you put trash out they pick it up eventually. Sometimes they leave trash around the trash can but they haul away a majority of the trash at least.
This company is outstanding. Always on time and here when expected. The other company I used, didn’t show up for 2 weeks even though they drove right by my house
I've been with this company for 4 years since I bought my house. They are always on time picking up the trash and when they are going to be late they communicate with you by text or email. And they are affordable. The staff is nice.
Left trash at my house for over a month while continuing to bill me. Customer service told me it was just trash and to get over if they don't offer refunds. I asked to talk to a manger and was hung up on.
Waste Management employees on the trucks are careful about my property and neighborhood; they don't leave a trace! They are careful and quiet in the early morning pickup. The trucks look spiffy and neat as well.
Great company. Excellent drivers. They are polite, quick and excellent appearance. Works with you on your bill. I would never change pickup service. Also sends us an email mail that will let us know if our pickup day is changed for some reason.
They skip a pickup every month on our road. You can almost see the dump from my house. My neighbor (sister-in-law pays $100 less than me for the same service! The employee is great, but the one employee bang's my tote on the road so hard that it knocked the wheels off and cracked the tote to pieces. I have two totes like this. Going to have to buy another one soon.
This company is a JOKE. They will take your money but not pick up your trash. Out of the last 4 months they have missed a pick up every single month but never credited our account. 80 and sunny but they come up with some excuse as to why they can’t pick up, the landfill is 3 miles from our house. I spent 55 minutes on hold trying to talk to someone about canceling our service. At 1 hour the call was diss connected. I’m not sure how they have any customers. Highway prices around and still can’t do what they’re paid for. Their customer service is a joke. There isn’t one. Don’t waste your money. Go with JnK. They actually provide the service you pay for.
Always early, reliable and emails us when the schedule changes. Our driver has even cleaned up messes caused by animals. We have tried other companies in our area and they just don't compare to WM. They may cost a little more but you get what you pay for.
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