A & B Auto Parts JunkYard in Trotwood (OH)

I was sold the wrong part and they wouldn't issue me a refund. Told me it was the part I ordered, but I didn't order anything. I gave them my VIN so they could confirm it was what I needed. I clearly didn't know and thought it was their business to have some expertise. My mechanic took one look at it and said, "Take it back, it won't fit. She kept telling me that it says on my receipt "as is no warranty". She clearly has no clue this doesn't mean I'm not entitled to a refund for the wrong part. I wasn't trying to make a warranty claim, there wasn't anything wrong with the part other than it wasn't the correct one. I hate giving this company good advise, but the terms they need to get familiar with are "All sales are final", "No refunds or exchanges... for whatever reason... blah, blah, blah."

I had ordered a motor for a 2011 Acadia ran great ! It was out the next day after purchase and they delivered it for me ! Quick ,Kind,and can't beat the service.

Great service, didn't have to wait, low price . We will be back for anything else we need in the future. Always so nice to deal with .

Horrible business. After sending a driver 3 hrs round trip to pick up a "good" and "tested" transmission for one of our clients, we installed this "good" transmission. We are an A+ rated automotive service with 5 stars on Google. Our investment was over $800 in the transmission part, materials, travel and fuel time and technician/bay time. This transmission was bad. This company replied "We're sorry... we cannot deliver a replacement. It is out of our delivery area." We are paying dearly for doing business with this horrible business in time and costs. Do not do business with this company. They do not care about your time and money. Horrible!

Great crew at A & B Auto! Just a quick note to say thanks for the friendly service and fair price for the part I bought! I was searching for a spare tire for my Ford Ranger and not having much luck, I called you guys at A & B and the female sales associate was very helpful and friendly, she said she would check and call me back to let me know if one was available. She called me back (after work hours no less) and said you guys had one! I picked it up the next day and your parts puller even loaded it in my truck for me! I was very impressed with you guys! What a great attitude you all have! If I can ever send any business your way I will do so.

Amazing customer service the woman who answers the phone is so sweet kind and helpful I always hang up the phone with a smile on my face rather they have the part I'm looking for or not. I've gotten down to a Cadillac motor even car fenders and everything has been exactly what they said it was. Thanks

Called yesterday to A&B Auto parts on a wheel that was advertised on carparts.com. I called and spoke with Mel she was very polite and accommodating. After several hours she had one of her representatives send me the pictures of the wheel in it's entirety including tire and center cap. She told me it would be complete. I sent a representative over to pick the wheel up in which he did, however upon return there was no center cap and charged me an extra $10 for a core. When I spoke to Mel today she said that she wanted to charge me another $25 for the cap and did not believe that she needed to tell me that the cap would not come with the wheel. this information is provided for you who may go over there assuming that you are purchasing a part for a certain price. My advice to you would be to clarify all details including the final cost before going especially if it's an hour drive.

I had a wonderful experience with this company. Their customer service is excellent. They had the part I needed and shipped it to me very quickly. I ordered my part on a Tuesday morning and it was at my doorstep on Thursday.

Shop was well maintained..and easy to get to. What I was mostly impressed with was the staff. Very friendly...very professional..and most importantly verk knowledgeable. Found the part I needed and had it off in no time flat. From what I saw maybe one of the more organized and we'll ran Savage yards I ever cane across...I will certainly be back...

I setup buying a Motor with these guys on Wednesday. They told me it would be pulled by Friday. 3 day wait. Not too bad. BUT its now Wednesday. And they keep telling me im #2 on the list. And they got rude with me saying they didnt have to pull it. I am a shop owner and was professional with them the whole time. And they still got rude. Just cant do business correctly or talk to customers respectfully. Horrible.

These people do business very poorly they lie as part of their policy. I purchased an engine from them that they said had 54,000 miles on it. It was very clean but had likely been cleaned. I installed it and it burned oil, 1 quart every 1,000 miles. I did a carfax on the VIN on the receipt and it had 184,000 miles on the donor vehicle when it was wrecked. I returned the engine and they charged me a 50% restock fee because the engine ran and they did not cover excessive oil useage.

The worst junkyard in town. Al they know how to do is lie to customers. Purchased what was supposed to be a 120k mile motor that they "just had running yesterday before they pulled the transmission". Just to find out that it had 270k miles and knocking. When we went to return it I was told by an employee of A and B "that this happens all the time". I left a review about this experience but it seems that A and B took this personal because when I called about some wheels they had them in stock but when I should up the girl behind the counter said that " I don't think we have them now". So later that same employee wrote on my review and admitting that she was lying that they did have them and didn't want to sell them to me. It just goes to prove what a horrible place that A and B is. If you don't think I'm telling the truth I have the A and B's employee's comments screenshoted to prove it!

called ahead asking for a couple parts, they send me pictures, showed me the car the parts came off of, and were very friendly before i even got there. i got a radiator for my 2010 charger and it works like new. will def come back again.

Ordered a part on Friday and was delivered on Wendsday. The people here are great at what they do. Very helpful . Oh by the way I live in Richmond Va and no problems with the part I received. Thanks again.

Not sure if this place is still open. I saw a car part online that i needed and it said they said they had in stock. I called and called no answer. I drove up there during their posted business hours and there was nobody there. It was a waste of my time driving all the way across town just to find out they were closed, when they're posted hours clearly State they should have been open. My suggestion for them if they're still open is if for some reason they have to close during business hours have an answering machine or something that would communicate that when people call. I rarely only give one star but if any business was deserving it's this one

I work with 100's of wrecking yards and this is up there for one of the worst yards. The only thing they are good at is telling you what you want to hear and wasting your time. Be very careful when using this yard! Mel is awful I would recommend using someone else if you must use this yard.

I have personally purchased multiple transmissions and engines, abs pumps, bcm/ ecms for not only customer cars but also my own vehicles from them. Their prices are fair, and quality is ABOVE average! I have never had any warranty issues and the staff is extremely professional and friendly. They also have a huge selection. If you're looking for a "back yard shade tree junk yard" this is not the place. They are a business oriented computerized inventory recycling yard. I know their is a time and place for a junk yard, but there is also a time and need for professionalism and these guys excel in that.

I called to buy a car bumper and ask the lady if the already have the bumper taken off. She said yes and it was all not true. Part still on the car. I drove 45 minutes there and got nothing.. bad place to do business

They really know there stuff when it comes to cars. I got a engine from them for a 2000 grand cherokee i heard it run before i paid for it sounded great so a day latter got it. got it down in my suv and it would not start so i called them and they said to check all the conectors and ground wires so i did. Every thing looked great so i called them back they said they would send someone out to look and it when they did not have to do nothing the guy gets there and in no time it was running. come to find out when i put the engine in i must have hit the coil pack on the fire wall. Did not charge me nothing no service call nothing. thank you A and B AUTO PARTS

one of the only places i go when i need parts, little bit of a drive for me but the customer service and parts they have are always worth it

One of the best places to get used parts for your car they deliver or help with loading really good people

This place had the lowest price from Dayton to Springfield for the part I was needing. They were very informative and helpful, plus they gave quick service which helps when unforeseen incidents happen but life don’t stop.

Friendly ladies at the front counter, bought parts with ease. Even got help loading into my Cruze. Awesome company. Will return.

I bought a engine depose to have 10001 miles and it had 288000 took pan off and bearings worn out and timing chain ready to fall off. . Took a week to get my $1200 back.

The only place that I go to for used parts. Other salvage yards make you bring your own tools and rummage through the yard taking off the parts yourself. Here they do it for you and at prices that are lower than almost anywhere else.

They have good parts need to fix warranty to keep up with times and keep better eye on pricing but if you need something they have great selection

Easiest and friendliest transaction I have ever had at a salvage yard. I purchased an engine. It was loaded within a few minutes of my arrival.