Moraine Auto Parts & Service JunkYard in Moraine (OH)

Wish it was possible to leave zero stars but unfortunately, it is not. This is by FAR the DIRTIEST and most unorganized & unprofessional junkyard I've ever witnessed. We've had issue after issue with this joke of a company. They sent us the wrong year part and have been dodging our calls for weeks after being told 2+ weeks ago that they would send someone to pick up the wrong part they gave us. Now, today we were told they ordered another part that we did not request and if we returned our old one, we would not be refunded fully due to a 45% restock fee & they weren't coming to get it. Yet, 2 weeks ago, they were sending someone to retrieve the part and would be bringing a check with them. 2 weeks later of all calls dodged & finally getting ahold of them, they switch up everything possible on us. Save your time, energy & money as I suggest going literallly ANYWHERE ELSE other than here. This place is a reaaaaal circus ran by clowns.

If you want to get ripped off, go here or to Riverside Auto Parts in West Carrollton (both are the same company). If you want to have "A LOT BETTER" chance of not getting ripped off, I would go somewhere else if I were you!

I came in for a sun visor. They were amazingly quick! Even installed it on the spot for me. Would highly recommend. Super friendly staff and VERY knowledgeable as well. Will be coming back for all my future car parts

If I could have gave zero stars I definitely would have this place is ripping people off like crazy they won’t let you try the parts or see them work but make you pay for it on their word then you get the parts home and they are broke but no return policy how can they deny a refund when they are the ones saying they tested the parts and they was good well it’s because that’s how they are making money they know their parts are actually junk but still make money cause they don’t return money for their. Broken parts this is illegal and they really should be stopped or just stay away from this place read all the reviews it’s not just a Karen trying to cause trouble you have been warned

This place is a joke!!!! I went into purchase A valve cover wanted to look at it before I bought it to make sure that it was in decent condition. The guy rudely told me no that I had to buy it before they would pull it off. I bought the part and wouldn’t you know it was damaged, not able to return it because they have a no return policy, how can you be locked into purchasing something without seeing the product first I also had to take my old valve cover to them before they would give me the part. I feel like this is illegal.

Would not recommend, wouldn't recommend under any circumstances, run away as quickly as you can, not a single positive thing to say, you regret not taking my advice

Drove over two hours for a part and sat for 4 hours because they couldn’t find the part. Highly disappointed. Need better organization for parts.

I purchased a PT Cruiser visor with mirror. It arrived broken. They would not replace it because their terms are "as is". Think twice before you purchase from this salvage yard. They charged me $45.00 +$12.50 shipping. I agreed to their terms--read the print!!

This place is a real junk yard filthy as can be. Customer service is a joke . They are rude and aggressive. Do your self a favor and avoid this dump

Wish it was possible to leave zero stars but unfortunately, it is not. This is by FAR the DIRTIEST and most unorganized & unprofessional junkyard I've ever witnessed.

Worst customer service imaginable! Their pricing for used parts are ridiculous compared to competitors. Do yourself a favor and look elsewhere, you will regret your decision coming here!

My alternator went out about a month ago, big name auto part stores wanted 600 for just the alternator. My boyfriend shopped around for me & found this place! Thankfully they had an alternator (used) all ready to go for $112! My car is back to running as good as new. The alternator they sold my bf is working great. I waited so long to do this review because I wanted to make sure it was actually a win, & this was definitely a win for me.

This place is a joke. They take advantage of people who don’t know what they are talking about. I just bought a car from them. Not only are they unorganized and unprofessional but he did not tell me that the title was rebuilt when I bought the car, on top of that I specifically asked one of the guys if the noise I heard was the motor, he looked me in my face and said no.. funny cuz guess what the noise is…..THE PISTONS SLAPPING which is def the motor. Thank you for selling me a POS for twice what is is even close to being worth

Best customer service I've ever received from a junk yard

These guys are a joke to deal with. I attempted to buy a part from them, but over the course of a couple weeks they had many communications issues and delays. I probably called these guys 10 times, and many times I was told I would get a call back and never did. Prepare to be really frustrated if you try to buy from them. I ended up buying my part somewhere else and it was a much better experience. I suggest you skip the pain and just go somewhere else.

Disappointed to have been treated horribly. Advertised that they had a 52k mile transmission. Purchased it. They gave me one with 150k and was broken. Business put up fight to reimburse. Title13 Section 1345.02 of the Ohio revised code forbids this.

Ordered a mirror over the phone on 4/3. I followed up a few different times after not receiving the part in a timely manner and was assured the part had been removed and shipped. The gentleman I spoke with on the phone was awfully rude and also obviously lying. On 4/13 I received a phone call to let me know the mirror was found broken on the vehicle when the yard guy went to remove the part.

A8 master & l1 certified. Walked in Wednesday for an engine for my family (in laws), dropped deposit, requested Saturday morning. Everything went smooth. Turn key, boom. Thank you Raj and team, came thru with comparative price and great service. Jon was my first call. Raj was my deposit. And I'm not sure the gentleman's name I picked up, but solid. I'd do this again.

It’s been over a month and I have still yet to receive my part

Had the best service ever from the owners son. Our seat belt was stuck in the retracted position and we had tried everything. My husband was about to just cut the belt until we stopped here and he came to the rescue.

I purchased an electrical part for my vehicle at a cost of $350.00+$80.00 for shipping. After installation the part functioned properly but after a couple days the steering column motor that I purchased for my 2009 Mercury Mariner developed intermittent operating issues. Sometimes it works sometimes it doesn’t. When I contacted this supplier I was told that they had informed me that all electrical parts were sold as is. I would NEVER have purchased a part at this cost without a minimum warranty. Read between the lines here as someone has a faulty memory. The two star rating is one star for sending the right part and one for shipping it to the right address. No they didn’t send me a bad part intentionally but no one with any cognitive capacity would spend that kind of money on a part without at minimum a 30 day warranty. I really hope they take this criticism constructively and potential buyers use this information while shopping their site.

Worst customer service I've ever experienced. Called for a door mirror that they said they had in stock. filled out the form with the part number and moraine said that I would have the part in 2 days. the shipping was $35 which I was totally fine with. 7 days went past and no mirror. I called to check the status and they said the mirror was still on the car. 3 more days went past...I called to check the status and they said "oh we just checked and the mirror is no good. (they never would of called) i asked to speak to the manager and the gentleman on the phone.....ummmm I am the manager. what a joke.

Would give 0 starts if possible bought a engine from them that they said tested good had it installed and the motor was no good from the beginning they said it was the mechanic i took it to was at fault and they wanted to sell me another engine and have there half a$$ mechanic install it no thanks now im out thousands cause of these crooks

Bought an electronic part. Made sure of the return policy which included 30 days for return, and the exchange of said part with another if the current one was defective. When the part didn't work properly, I shipped it back within the month period. At this point- and NOT before- Moraine claimed electronic parts have a 48 hour window for test and return and that they had no replacement. Moraine wouldn't even do partial refund. I tried to reason with them over the course of several phone calls in a very civil manner. I asked to speak to the shop owner, he refused to speak to me. I was kept on the phone twice for 40+ minutes. You kept our money and falsely advertised your return policy. $390 down the tubes. At least be honest with your return policy. Oh ya, and don't take money that's not yours to keep.

It may very well be 5 stars.... don't know as yet.. I had transmission issue, their price was better than any place here in Cincinnati so my ex took it all the way there. They took a bit of time, they let us know they would need more time to get it right. I picked it up recently drove it 45 miles back home and around town and so far so good.. it's been less than a week. It would have been at least $1000 more other places we checked. Hopefully I can come back and give them the 5 stars!!!

Made me pay for a deposit$200, on a part that they were not supposed to pull until they called me. My customer thought it was a differential that need replaced so I told them to not pull it until I called them to make sure it needed to be pulled. When I called them the next day to tell them to pull the drive shaft day had already pulled the differential and would be another $100 to pull the drive shaft.They charged me a restocking fee of $84 for a part that I never received never touched and never told them to pull. I not only wasted 2 hours of my day but also $84 on a job that I ended up eating from a customer. I will never ever recommend parts from them or go back to this establishment.

Dana always takes care of all my parts needs, At a fair price.. Give em a call