Moraine Auto Parts & Service JunkYard in Moraine (OH)

Worst customer service imaginable! Their pricing for used parts are ridiculous compared to competitors. Do yourself a favor and look elsewhere, you will regret your decision coming here!

This place is a real junk yard filthy as can be. Customer service is a joke . They are rude and aggressive. Do your self a favor and avoid this dump

I came in for a sun visor. They were amazingly quick! Even installed it on the spot for me. Would highly recommend. Super friendly staff and VERY knowledgeable as well. Will be coming back for all my future car parts

Drove over two hours for a part and sat for 4 hours because they couldn’t find the part. Highly disappointed. Need better organization for parts.

This place is a joke!!!! I went into purchase A valve cover wanted to look at it before I bought it to make sure that it was in decent condition. The guy rudely told me no that I had to buy it before they would pull it off. I bought the part and wouldn’t you know it was damaged, not able to return it because they have a no return policy, how can you be locked into purchasing something without seeing the product first I also had to take my old valve cover to them before they would give me the part. I feel like this is illegal.

If I could have gave zero stars I definitely would have this place is ripping people off like crazy they won’t let you try the parts or see them work but make you pay for it on their word then you get the parts home and they are broke but no return policy how can they deny a refund when they are the ones saying they tested the parts and they was good well it’s because that’s how they are making money they know their parts are actually junk but still make money cause they don’t return money for their. Broken parts this is illegal and they really should be stopped or just stay away from this place read all the reviews it’s not just a Karen trying to cause trouble you have been warned

Wish it was possible to leave zero stars but unfortunately, it is not. This is by FAR the DIRTIEST and most unorganized & unprofessional junkyard I've ever witnessed.

This place is a joke. They take advantage of people who don’t know what they are talking about. I just bought a car from them. Not only are they unorganized and unprofessional but he did not tell me that the title was rebuilt when I bought the car, on top of that I specifically asked one of the guys if the noise I heard was the motor, he looked me in my face and said no.. funny cuz guess what the noise is…..THE PISTONS SLAPPING which is def the motor. Thank you for selling me a POS for twice what is is even close to being worth

I purchased a PT Cruiser visor with mirror. It arrived broken. They would not replace it because their terms are "as is". Think twice before you purchase from this salvage yard. They charged me $45.00 +$12.50 shipping. I agreed to their terms--read the print!!

My alternator went out about a month ago, big name auto part stores wanted 600 for just the alternator. My boyfriend shopped around for me & found this place! Thankfully they had an alternator (used) all ready to go for $112! My car is back to running as good as new. The alternator they sold my bf is working great. I waited so long to do this review because I wanted to make sure it was actually a win, & this was definitely a win for me.

Disappointed to have been treated horribly. Advertised that they had a 52k mile transmission. Purchased it. They gave me one with 150k and was broken. Business put up fight to reimburse. Title13 Section 1345.02 of the Ohio revised code forbids this.

These guys are a joke to deal with. I attempted to buy a part from them, but over the course of a couple weeks they had many communications issues and delays. I probably called these guys 10 times, and many times I was told I would get a call back and never did. Prepare to be really frustrated if you try to buy from them. I ended up buying my part somewhere else and it was a much better experience. I suggest you skip the pain and just go somewhere else.

Had the best service ever from the owners son. Our seat belt was stuck in the retracted position and we had tried everything. My husband was about to just cut the belt until we stopped here and he came to the rescue.

Ordered a mirror over the phone on 4/3. I followed up a few different times after not receiving the part in a timely manner and was assured the part had been removed and shipped. The gentleman I spoke with on the phone was awfully rude and also obviously lying. On 4/13 I received a phone call to let me know the mirror was found broken on the vehicle when the yard guy went to remove the part.

A8 master & l1 certified. Walked in Wednesday for an engine for my family (in laws), dropped deposit, requested Saturday morning. Everything went smooth. Turn key, boom. Thank you Raj and team, came thru with comparative price and great service. Jon was my first call. Raj was my deposit. And I'm not sure the gentleman's name I picked up, but solid. I'd do this again.

Would give 0 starts if possible bought a engine from them that they said tested good had it installed and the motor was no good from the beginning they said it was the mechanic i took it to was at fault and they wanted to sell me another engine and have there half a$$ mechanic install it no thanks now im out thousands cause of these crooks

I purchased an electrical part for my vehicle at a cost of $350.00+$80.00 for shipping. After installation the part functioned properly but after a couple days the steering column motor that I purchased for my 2009 Mercury Mariner developed intermittent operating issues. Sometimes it works sometimes it doesn’t. When I contacted this supplier I was told that they had informed me that all electrical parts were sold as is. I would NEVER have purchased a part at this cost without a minimum warranty. Read between the lines here as someone has a faulty memory. The two star rating is one star for sending the right part and one for shipping it to the right address. No they didn’t send me a bad part intentionally but no one with any cognitive capacity would spend that kind of money on a part without at minimum a 30 day warranty. I really hope they take this criticism constructively and potential buyers use this information while shopping their site.

Dana always takes care of all my parts needs, At a fair price.. Give em a call

Made me pay for a deposit$200, on a part that they were not supposed to pull until they called me. My customer thought it was a differential that need replaced so I told them to not pull it until I called them to make sure it needed to be pulled. When I called them the next day to tell them to pull the drive shaft day had already pulled the differential and would be another $100 to pull the drive shaft.They charged me a restocking fee of $84 for a part that I never received never touched and never told them to pull. I not only wasted 2 hours of my day but also $84 on a job that I ended up eating from a customer. I will never ever recommend parts from them or go back to this establishment.

Bought an electronic part. Made sure of the return policy which included 30 days for return, and the exchange of said part with another if the current one was defective. When the part didn't work properly, I shipped it back within the month period. At this point- and NOT before- Moraine claimed electronic parts have a 48 hour window for test and return and that they had no replacement. Moraine wouldn't even do partial refund. I tried to reason with them over the course of several phone calls in a very civil manner. I asked to speak to the shop owner, he refused to speak to me. I was kept on the phone twice for 40+ minutes. You kept our money and falsely advertised your return policy. $390 down the tubes. At least be honest with your return policy. Oh ya, and don't take money that's not yours to keep.

Worst customer service I've ever experienced. Called for a door mirror that they said they had in stock. filled out the form with the part number and moraine said that I would have the part in 2 days. the shipping was $35 which I was totally fine with. 7 days went past and no mirror. I called to check the status and they said the mirror was still on the car. 3 more days went past...I called to check the status and they said "oh we just checked and the mirror is no good. (they never would of called) i asked to speak to the manager and the gentleman on the phone.....ummmm I am the manager. what a joke.

can i give a 0 start? when i asked to speak to the owner i was told he will not speak to peasants. they sold me a bad transmission, gave me the run around for 3 weeks and never got a replacement or a refund. the "manager' is very rude

It may very well be 5 stars.... don't know as yet.. I had transmission issue, their price was better than any place here in Cincinnati so my ex took it all the way there. They took a bit of time, they let us know they would need more time to get it right. I picked it up recently drove it 45 miles back home and around town and so far so good.. it's been less than a week. It would have been at least $1000 more other places we checked. Hopefully I can come back and give them the 5 stars!!!

STOLE MY MONEY. Been buying parts from them for years... it's usually a difficult process but usually ends up being okay once I talk to 'Riyad' (not sure how to spell his name). This time he looked up the wrong part for me, quoted it then when I got the wrong stuff he said he would try to get the correct ones for me. Said he had one for sure and he would have to find the other truck, cause they lost it. He also said it was going to be a little more money (I get it to pay his guy because he quoted/pulled the wrong parts for me, his fault but I have to suffer). This took several days while my customer was fuming mad he wasn't getting the parts promised in a decent time. He never found the other side and so when I try to return the wrong parts he sold me he wouldn't return my money. Then accuses me of giving him the wrong info, which I know that happens a lot, but I know the difference and knew to specify which vehicle. He even pulled ones for a 4x4 when I specifically said it was a C3500HD. So disappointed, lost 125 bucks because he looked up the wrong stuff. He blames me because he has to pay his techs 3 times for parts he incorrectly looked up. Bridge burnt. I'm sure he won't miss my money... but hopefully I can spare some of you some loss.

Wasted my time. Before driving up to see a car, I asked if it had frame damage. No frame damage at all they said! Drove almost 3 hours to see it. Paid a mechanic to inspect it. The frame was more bent and crooked than a politician! These guys are either completely incompetent at their jobs, dishonest, or both. Don’t even bother trying to buy a car from them.

Team did a great job replacing my transmission. Car runs great, and was done for a fair price. Work was done faster than anticipated! Will definitely use them again for any car part replacement needs.

Horrible experience. The first transmission that was send was leaking and slipping. The second transmission they sent was wrong. Keep in mind that the this transmission replacement is an 8 hours job. When asked for a refund I was put on infinite hold multiple times. Finally when I spoke to Jacob, he wanted me to ship both the transmission back at my expense before a refund would be given. The total cost to ship the transmission's would negate any refund given. I was also told that the shipping company charged Moraine Auto to use a lift gate to unload the units. This was not true. I, and several other employees unloaded both transmission into a truck from the semi trailer.