Amazing service from cyclesRus ordered online in the Uk and item was delivered promptly and well packaged and in great used condition. Would highly recommend. My Honda Melody Deluxe has a seat again. Many thanks for a great service
I went there to get parts for my Suzuki lt160 and the guy running the garage was very helpful to me guided me right away to where the bike was and i pulled off exactly what I needed for a great price I had fun doing it as well and it was an experience I will honestly never forget I will be back again !
they worked on my 93 xr650L recently. Pricing was honest and the work was quick and awesome. They got my bike back on the road and kept me informed the entire time. What a Gem of a place.
These guys are great. They stand behind their products and customer service is top notch! I’m in south Texas and I hate using the local yahoos around me. Cyclesrus for the win!
Ordered a used part online for a third of what it would have cost new. Worked just as good as new. Was shipped fast and emails answered promptly. Very happy!
Absolutely amazing!! The gentleman was very helpful and directed us where we needed to go. We pulled what we needed and had my bike up and running same day! Great time and it's a place you will always find something!
I sent a text looking for a specific item. To be honest I thought I wouldn’t get a response and I’d just try to call later. They actually texted me back and were very helpful. Who knew!
I asked for help after hours, Jon got right back to me. He hooked me up and I'm back in business! Thanks for helping me. The girl at the counter was also exceptional. Thanks again!
Knowledgeable, efficient, and the best prices around. Employees/customers are treated like family, and I highly recommend this place. They were able to supply me parts within a day!
Wish I could do 10 stars!! No 1 around within 50 miles had stick on wheel weights. And once again in a pinch Brian was able to help. Thank u so much for your help u have a customer for life
*** UPDATE 05/08/2023 ***
Spoke to owner (Jon) -- a true professional who listened, and addressed the issue to our complete satisfaction. It's refreshing to see such great customer service, and it has restored our faith in Cycles R Us. We still won't use their service, but they will definitely have our parts business. Jon, thank you so-much. Sometimes, just a little cool-headed reasoning is all that's needed. See you soon.
Service (Mike) verbally estimated $97 to bleed front brakes... maybe more depending upon what they found. He could/would not provide a written estimate. He calls later and says it's done at $360. What??? Why no call to authorize >3.5 times the verbal estimate??? Also did work that was not authorized, and when questioned why, he insisted that we did ask for this extra work -- crazy. We were only asking for a quote.
After repeatedly having to remind Mike to keep the discussion civil, and challenging the extra work, Mike agreed to remove some cost, but not before he was unnecessarily rude, condescending, and demeaning. Completely unnecessary.
Bottom line, no communication to authorize substantially more work than discussed, and there is no reason to disrespect a customer who is asking legitimate questions about an excessive bill.
Phenomenal team that goes the extra mile to make sure you get exactly what you need. Couldn’t recommend anyone over these guys. I’m happy to make the hour trip to see them over my local shop any day of the week.
I purchased some spokes from this company through eBay. Gave me a hard time about returning the item that doesn’t fit. Ordered another set through them still didn’t fit. Telling me to drill a hole out my wheels. Then makes a hate speech about where I live and come from. Very disrespectful person and also threatened to keep my refunds after I shipped back the items. Don’t buy here unless u wanna be scammed.
Great prices Very knowledgeable staff And they return emails in a timely manner. Looking forward to one day visiting indoor salvage. The first picture is what I didn't have to work with and the second picture is the finished product after purchasing a rim and tire & Chain tube and sprocket from Cycles R Us. One stop shopping.Thanks Cycles R Us.
Staff was great and friendly. Messaged them night before. Jon messaged me back next day, before they opened.
Had tp drive an hour and half, to get parts but better then waiting for shipping.
Thanks for all the help, and great staff.
Starting off I went to cycles r us on a day their pull apart warehouse was closed. BRAIN was a life saver. I had a track day at mid Ohio the next day and I needed a rear brake master cylinder for my gsxr 750. I did not have the part with me but Brian went and found 2 two master cylinders that we measured and determined would not fit. Brian really wanted to help me out so we went over to the closed pull apart warehouse and we looked at a few bikes and he got it tore off for me and sold for 35$ great experience. I’ll always come back.
Got in contact and they responded very quickly and helped out with what I was looking for. Haven't been there in person but I have experienced great customer service without even stepping foot on the premises.
Great Shop to have so close to home! Staff is always super friendly and these guys are extremely knowledgeable in powersport equipment. Per usual, they had just what I needed in stock.. no wait! 👍👍
Cycles R Us is absolutely the best. The service department is top notch, backed up by an amazing parts department. Cycles R Us has been able to meet all of my parts needs, New or Used. Conveniently located close to 2 major highways. Checking out their indoor salvage yard is a must.
Have been using Cycles R Us for a few years now...The staff is extremely helpful with questions from the do it yourselfers...pretty quick on ordering parts and getting them in, not to mention the phone call to let you know your parts are in. Its nice having a face to deal with rather than a book or computer screen...Thanks for the great service...ill be in today to order my clutch case
Exceptional service!!! Very friendly, helpful and they get it done when they say they will, and hen they follow up.
Prices are great and they don't look for ways to jack up the repairs.
Great on older bikes.
Could not ask for better service.
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