What clients say about WM - Poland Recycling Facility in Lowellville (OH)
Tried to contact waste Management today to find out if my scheduled pickup was going to change had a hard time they gave me the runaround finally they said no now they let me know that they're going to change it at the last minute do that again and I'll go someplace else cuz I ain't going to argue with you
Not allowing extra trash to be put outside of bin on occasion is ridiculous. Getting a warning for having the trash IN my bin but the lid was open is also ridiculous.
Absolutely horrible experience even after we cancelled with them. They left the trash bins here for about 5 months before finally getting them, all while trying to charge us for trash pick up as if we didn't cancel. So glad we made the switch to a new company because our trash collectors always broke our trash bins and would throw them random places (like in the front of our fence and on top of our flowers). Then try to charge us for new ones. For awhile we didn't even have a working lid. I'm surprised they are still in business. They don't even have a costumer service phone line anymore for the last few years. Everything is online and probably from another country because no matter how many times they "put in the order" to cancel, they'd keep billing us and not pick up our trash bins.
I’ve had nothing but horrible experiences since I hired this company been trying to get a hold of customer service for two weeks and keep getting transferred to California and I live in Ohio. Then I get transferred back to Ohio sat on hold for two hours and phone disconnected still have no answers to my questions.
They never delivered my containers and when I called they said they were. They asked me to check the neighbors. Not there, so they put the order in again. Two weeks have gone by since the first initial date expected.
I had Waste Management in Reno for 18 years. They never missed a beat. I was thrilled to learn their service was available to me in Boardman, Ohio. I signed right up! They don't disappoint.
I was scolded like a child not once, but twice! Once because my container was not in the exact spot facing the exact position by the street. The second time, I was charged $5 because a bag was "peaking" out of the container and did not shut all the way. Then!!! They charged me $75 for cancelling service and picking up their container! Plus I was on hold for over 30+ minutes waiting to talk to someone to cancel my service!! I would NEVER recommend this company to anyone! I went back to a local company, and you know what....they answered the phone in 2 rings! Waste Management you are terrible.
DON’T USE THEM, they didn’t show up for two weeks in the row, and when I call they keep saying due to weather conditions, even though last time we had snow in our Poland/Boardman area was 3 days ago. And all my neighbors got their trash picked up by other companies. They have environmental friendly trucks but they don’t show up.
Signed up for new service more than 2 weeks ago ... trash bins have still not been delivered! The invoices are coming in while the trash is piling up and communication is non-existent. Strongly recommend choosing any OTHER provider - very disappointing.
Just signed up with WM. So far so good however forget reaching them by phone if you have a question. I tried 3 times, had to hang up because the wait time was over 20 minutes each time. I finally just stuck it out and luckily got a customer service rep.
Very satisfied with Waste Management services! Have had them for years and have never had a problem. They always notify customers in a timely manner when service is delayed.
Company offers affordable, timely, and accommodating pickup services. Driver is personable and introduced himself when we became a new customer, and shared if I ever need a hand getting trash to curb he would assist. Truck noise in early morning hours is limited, as we are on a dead-end culdesac. Highly recommend this company!
Company is just awful. Couldn’t consistently pickup trash every week and often didnt get picked up at all even after reporting missed pickup. Customer service is as bad as, if not worse than the people picking up the trash. I would burn my trash in my kitchen before I ever used WM again.1 star is too high of a rating.
When signing up for service on the website, it was very misleading. I was told I would get contacted about a delivery being scheduled which I assumed would be for them to provide a trash can because I just moved in my house (what else would a delivery be scheduled for when signing up for service?). I never got contacted about delivery of the trash can. They billed my card before any service was provided or a trash can provided. I called customer service asking where my trash can was they said sorry you don’t get one. Maybe their website should make that clear during registration instead of being misleading. I asked for my money back and cancelled with them to go with another company. I would not do business with them again.
Would appreciate can lid on more securely with rain/snow/winter approaching.
Also please bill Judy Olson. Spouse Raymond died in April 2023. Thank you.
Driver is amazing takes care of the site after, also courteous gives my family a Christmas card. I'm not happy about the constant raising of the prices have been looking for other service. If the prices were not outrageous would give 5 stars
My trash was not picked up again!!!! After 3 attempts I was still unable to report the problem or schedule a pickup. The 24 hour"Lisa" is awful. Can a business not answer the phone at least during work hours!
driver does not know how to operate his truck, then gets rude and mouthy, then smiles sarcastically. tore up my freshly sealed parking lot, managment refuses to assist, then we get a reply to call a number that goes no where, promised a manager call back now a week later still has not happened. told them to get their dumpster so i can get a proper company but yet that still hasnt happened
Our recycling is picked up consistently on time every month with zero debris left behind. Our cans are always back on our property with lids attached after being emptied and drivers are always professional. We have had Waste Management for 5 years so far with ZERO complaints.
The customer service by phone is awful. I have waited on hold for over three hours, three different times and no results. The puck up service is excellent.
They miss our house very often. Over the past 5 years it's been at least 7 times a year they skip. Now we have paid our bill and they are saying it's not. We can even show them that the money has come out of our account but they want paid again. We are canceling
Over priced in waste removal. Not in line with other services. They come on time. Workers are good. Trash removal very good but price is high and I never get any messages on delays due to weather or holidays on when there is a delay. If not for the good job the people do I would have left 1 star
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