Great place, honestly, and gets the parts we need pulled fast and efficiently. The $40 rush charge is a blessing especially after driving 3 hour to get the part we needed. Thank you for the great work and amazing attitudes.
Amazing customer service, communication, ordered a part and was delivered next day. Part was defective but SAMIR was able to send me another one next day, highly recommended!
Extremely helpful with finding the correct parts, bluntly honest about condition, and if they didn’t have it they were able to tell me who did. Would absolutely recommend!
Needed a rim for my truck. Wasn't allowed to go into the yard to pick my own. I was shown a pic of a truck with 3 of the rims that I needed. I pointed out which one I wanted. Employee came back with the worst one. The rim that i received worked out, but I had to scrub and brake dust off to make it match my other three.
I was looking for the rear passenger fender tail light for an 05 Audi A8, they had one Zack n the entire staff was on it! I ordered it on a Tuesday afternoon and got it Thursday perfect condition these guys know what they’re doing
Little off the beaten path, but they do what they can to let you know they're there.
They went above and beyond to ensure I got exactly what I wanted. Had been in an ordeal for two weeks, so I was getting to be very picky! No issues whatsoever.
Parts are well priced, got way more for my money that I expected! They were quick to pull the parts I needed plus run out and hunt parts that I added while I was there to pick up. Guys where extremely friendly and easy to talk to. Will be back in the future. Definitely will recommend to anyone looking for quality well priced oem parts!
They were so professional. They had the part I was looking for and they were quick and courteous. I drove 1.5 hrs to get there and it was more than worth it. I will be returning for the next part I need. Thank u so much Liberty Wholesale.
I ordered an exhaust manifold online. When I received it, I realized they gave me the manifold for the wrong side of the engine (ordered left side, got right side). I called the shop and they shipped out the correct part that day free of charge no questions asked. The person I talked to on the phone was friendly and told me to keep the other manifold (effectively getting both sides for the price of one). I live on the North side of Detroit, and in both cases the parts were received next day. In all, mistakes happen, and Liberty Wholesale got the correct parts to me quickly and without hassle. I would definitely consider using them again in the future.
Waited a day for part to be pulled (understandable) when I got there the starter hadn’t been tested it was junk ... waited another day for another one pretty sure it was the same one (junk) got home (half hour drive) cAlled they said ok come back we’ll give you your money back I said not wasting my time anymore ... they delivered my refund .... that’s good business!
They say they have a part on their shelf. But when I got there I waited for a few minutes ,which is fine. But when they bring the part up ,its the wrong part. And they dont have one that fits.
Terrible!!!. They a rip off. Sent me the wrong part for my car. Then when I called them they was rude like it was my fault. Finally they sent me the right part. But this is how they rip me off. They actually didn't have the part they got it from another parts yard for much cheaper than what I paid for the original part from them. The reason I know this is cause I found that part myself when they sent me the wrong part. So I would never ever deal with them again!!!!
I love working with this yard! Zach is a rockstar, he's a really awesome salesperson who can always get things shipped out on time. He's my go-to guy when I need a part. Awesome selection, great quality parts at fair prices, overall just a real pleasure to do business with.
Worst place ive ever dealt with in the 15 years ive been in this business.. took 700$ of my money for a trans that said tested good on the site. Then emailed me a week and a half later to say they're refunding my money because trans had metal in the pan. Thanks for wasting my time... never again
Went to get a new driver's side front door for my 2004 Nissan Maxima. They had my door in the same color and in good quality. They were able to change my door for me for a service fee. The service was amazing. Other body shops wanted to charge me $1500 for services and part. Left Liberty paying $175 for the door. The guys were very friendly and knowledgeable about automobiles. I recommend going here and would return again!
Ordered a part. Did not fit my year of car. Tried to work with company to get an exchange. Sent photos for proof as requested but got no reply! Company representative was extremely rude and would not offer any resolution because it had been more than 30 days. Tried to resolve through Ebay and Paypal with no help there either. Had to dispute charge with my bank. Offered to pay shipping to get exchange, etc... Company representative refused any type of positive resolution.
I ordered a tail light for a Infinity SUV over the phone. What I received was a tail light for a Nissan mini van. When i called i was told they would find out what happened and call me back. After a week of waiting for a call back i called them back. I was told they didn't have it. When i asked about a refund I was told no problem. It has been over a month and I still have not received a refund and when i call from my phone i get no answer but if i call from another number they answer on the first ring and try to help me so i know its not cause they are busy. I will not be using them again and would not recommend ordering from them over the phone. If you cant go in and see the part your getting before you pay for it, unless you want a big hassle, i would not order parts from them.
They had what I needed when other places didn't and at a great price. Update.. I have bought a couple of NAV units from them, they all work great. So glad I found this place.
Very knowledgable staff. They made sure I got the part I needed at a great price. Rick is a great manager as he was very professional and courteous. Recommend very highly
Poor customer service. Waited for over an hour for someone to pull a sway bar, and when I asked how much longer I got an attitude from the guy at the desk. Poor service, didn't even get my sway bar I said forget about it. I'd rather pay the $250 and get it direct from the dealer and not have to deal with the the Mickey Mouse bullshit.
What a great bunch of people !!! Rick was very professional and worked hard to get me the proper part . I received my parts very fast and in great condition. You can trust this business. A+++++
TERRIBLE,TERRIBLE,TERRIBLE!
There are recycled part yards and there are junkyards.This place is a JUNKYARD.All they sell is junk.They will not honor their warranty on defective or bad parts.They will not refund your money and when you go to dispute the your credit card they will fight you.I have contacted the BBB and filed a complaint. I have contacted the Ohio attorney general to complain about their unfair business practices.I have also contacted the Toledo Municipal Court,to file a small claims now demanding labor time,plus parts.Our dealer group purchases over $30,000 in parts per month and have never encountered a business like this. STAY Away!
These guys do a solid job.
I needed a wheel for my Mazda, I called in and they had one, I went to check it out and it was a bit rougher than I was hoping for. But Rick behind the counter knew that they had just gotten a similar Mazda in whose parts weren't in inventory yet. They pulled a wheel off while I waited. I got a good looking wheel at a great price, My car was back in action the next day. What more could you ask for?
