They came out and towed my car and offered a great discount on the tow fee for getting my car repaired at their shop. They are super friendly and do quality work. They'll give you an honest, up-front estimate.
It wasn’t the kind of day any parent wants, but having a towing service that shows real professionalism and empathy made it a lot easier. I would absolutely recommend them to anyone who needs help on short notice—especially when it involves a younger rider and a worried parent. Thank you for all your support and kindness!!
Excellent service! From the gentlemen in the phone to the tow truck driver the experience was great. If I ever need a tow again, I'm definitely calling Vaughn's again.
Stand up guys across the board. Always willing to help out in the community. If you have towing or service needs, please give them a call. You'll be treated with respect and honesty.
My RV was towed to Vaughn's because I had no trailer plate on my trailer which was hauling my RV ..I'm from Tennessee...we are exempt for tags on personal trailers ... Vaughn's towed my RV about 5 miles kept it for 5 days ,they charged me 1597.00 there are laws against predatory towing ..it was a non consensual tow.and Ohio sets limits on this ..you can google non consensual tows in Ohio ...they also charged me storage on my trailer my RV and my caddiliac ..there are also laws with maximum limits set for this also ....I will be using Vaughn's ...he thinks I live in Tennessee and won't be able to do anything ...I'm up here working for a long time ...this place is the worst place ever ,stay away from here ...I have no idea how there still in business .. what he did to me is called preditory towing ,and I aim to sue him for all I can ..see you in court crook ...
So happy to have found this place! Car battery died, they found the issue as well as an oil issue that I didn’t even know I had. Car works great now. Definitely earned a new customer!!
Had my truck brought in for impound and the brakes were working fine prior; when I got into my truck the brake light was on and the brakes were not working. I asked them what happened and they said it was like that when they put it on the flatbed. But the mechanic I took it to said the brake line was broken and fluid was immediately coming out.
Very reputable mechanic said they broke my brake line on rear axel due to improper hook up. Called and was yelled at. No wonder they can't crack a 4 on yelp(see photo) My attorney called and was called a "schmuck" very classy
They were very kind and worked with me no questions asked on a situation I was having. After a quick chat I already feel they are a place I can trust. I would recommend working with them anytime and I know I will.
This is the only place that you need to call with auto problems. I've always used for towing but I had these amazing guys do work on my 68 Mustang after another shop really screwed up my car. These guys are professional and very very easy to communicate with! I have found my new shop from now on! Trust these guys and no one else! Thank you sooo much!
Was? in a Tragic vehicle? accident on Russia Rd. in Carlisle Twp. Because I was\am on 100% Federal Disability with a monthly fixed income, Really left me no choice except to sign over my truck title to them because of compiling daily impound charges plus give them $300, mixed feelings about the whole experience because this whole past winter I spent what time, effort and money I could on a truck I really was hoping to enjoy after saving for 2 years to buy a vehicle to have again. After revisiting the accident scene?, Im very? BLESSED to even be here having had my drivers side wheel assembly just deciding to fall off going 40mph +\- clipping a ☎️ telephone pole and ? Oak tree. It's going to be years again before I even think ,?about owning another vehicle due to all the ?costs entailed with the accident, nonetheless Vaughan's handled themselves professionally, definitely looking forward to doing future business with them. Would Recommend them to anyone that needs a Professional Tow Truck Company with a Secure Lot. 5-⭐⭐⭐⭐⭐
We got towed from the turnpike and they took our car in right away, found out the issue, helped us rent a car and get service set with Kia! Thank you so much for helping 2 ladies in big trouble!
Great service. My car was totaled this weekend after being stolen. OSP had it towed here. Dave was a huge help, understood my circumstances, and showed he cared. I wouldn’t recommend anyone else. Thanks Vaughns.
This company just earned a new customer today! It’s like talking to a trusted neighbor. You don’t find a gem like this everyday! Thank you for being honest and taking care of your customers.
We feel so lucky to have gone to Vaughn’s. We recently went here when a check engine light popped on. The service was kind, timely,
extremely fairly priced and well done. We’ll be coming here for all our auto needs from now on.
Was recently in a car accident and Vaughn's towed my car to their lot. When I got out of the hospital, we had to go there and get our personal stuff from the vehicle. The guys at Vaughn's were very friendly and even helped lift some heavy items for us. Really great guys there. It's a family operation that exemplifies good service. I would not hesitate to have my vehicle serviced here. Highly Recommended!
Dave has earned a customer for life. If I could give 10 stars I would. I called for a tow today because my 2009 Ford Ranger quit out of no where while I was driving on Elyria Ave. I found this company because of the tow and repair option in Google Maps. Truck had a plow on it so wasn't sure how it would work out. Dave got me running over the phone which saved me time, money, and frost bite;-). Still planning on stopping up and getting it checked out but just from this experience I view Dave as very honest and knowledgeable. He could've just had me wait and charge me for a tow and who knows what else. Turns out you should not leave a bowling ball free to roll on the passenger floor. Thanks Dave see you soon!
Had my truck towed because it wouldn't start. I was told that I needed a new battery, 1 coil, and 1 spark plug. All this was done and a diagnostic reading for 672.59. When I go get my truck it wouldn't start. I go inside and tell him my truck won't start. The guy comes out tried to start it. Wouldn't start. He pops the hood and started it from under the hood. So now my truck is doing the same thing it did for me to get it towed. I probably didn't even need a battery. They charged me 224 for a battery. I'm trying to figure out if they did this to me because I'm black or because I have michigan license plates. Well at least he showed me how to start my truck with a screwdriver. Now my check engine light is back on. Talking about getting robbed. This place is horrible. I did not have 700 to just give away. It took me about 10 days to get that money.
I only trust Dave with my repairs. He's honest and will not put junk on your car. I'm always impressed when a mechanic uses the right tools on a job! Even if it's putting lug nuts back on your vehicle. They use a torque wrench to set the manufactures exact specifications and not just blast them on with an impact wrench. A+ work in my book!
Excellent customer service, promptness, and professional! Had a set of keys locked in a running car during the recent winter storm and they were out within 30 minutes and got the car open. From the dispatch to the driver who opened the door they were polite and helpful. I would highly recommend!
Car was taken there after a deer accident. Very nice couple of fella's were at the counter, they were very friendly and helpful. Offered use of their tools if we needed them to get plates off etc. Car was intact with all my belongings inside untouched. (Doors could not be locked.) Good experience for an unfortunate situation.
These guys are great! Our RV broke down on the turnpike and they had us back on the road in 1 day! They had other things on their schedule but they still gave us the best treatment so we could keep traveling. They were a God send.
Had a brake issue on our big camper on the Ohio Turnpike. The tow truck driver recommended this place, and they said they could get us in the very next day. They diagnosed it, got the parts, and got us back on the road the next day. They gave us a safe place to park the camper, and allowed us to stay in it overnight. They were professional, knowledgeable, personable, and kind. I would recommend them to anyone who needs service in the area!!
Very professional and honest. I sent an email to them regarding locked, rusted breaks on a car I sold.
Called me first thing the following morning! Explained my problem and quickly offered me a DIY solution. He could have easily charged me a $100 visit to fix it for me but told me to try fixing it myself first. I tried his solution and it worked perfectly!
He definitely proved to me they are not out to make a quick dollar.
I highly recommend Vaughn's and will definitely take my future business to them first!
I have never had a better experience with an auto repair shop! On Sunday, I was driving on the Ohio Turnpike while moving from Indiana to the East Coast, when my car started smoking from an oil leak. I had it towed to Vaughn's, as it was recommended by the tow company. I couldn't be happier with my experience!! They got to work on my car first thing Monday morning and had me back on the road by that afternoon! The shop owner was in touch with me throughout the entire process via his personal cell phone. They identified a ruptured oil line and had the part brought in and installed in a matter of hours... all for a very reasonable price. Additionally, Dave had the car delivered back to my hotel so that I could get on the road as soon as possible. Dave called me several hours later to make sure I had returned home safe. They treated me like they knew me personally, even though they knew I was out of state and out of options, and will likely never be a repeat customer due to my location. It's nice to know that there are mechanics out there who genuinely want to do the best work possible; even for people passing through town.
I'll give this business a 5 star rating at this time, I hope it won't need changing. The owner's quickly diagnosed what was wrong with my husband's car and gave a quote to fix it. He not only fixed it on time,as promised but went out of his way to find a way to reduce the quoted amount. Who does that??? I do believe we have found an honest auto-repair business!!!
I have used these guys for all the routine and sometimes not so routine maintenance of my three vehicles. Service is always on point. Ran over a bucket of screws my 7 year old thoughtfully placed behind my rear tire. Dropped the truck off after hours, next day get a call it's all ready to rock. So happy to have my Tundra back in action. Thank you Dave and Co.!
