I have been doing business with them for years. They provide excellent customer service and I have never had issues with the parts I purchase from them. I highly recommend them. Nicole is awesome!
my experience with American auto wrecking was great .The Secretary was very helpful and is very
Prompt and polite on returning calls. After ordering my motor she kept me updated on the delivery and very informative during the process. I was very pleased with the process of shipping the motor and a packaging of it very professional. I would definitely use again if I need any other parts.thx to all the employees at american auto wrecking for such a pleasant experience. I would recommend to anyone
Very easy to deal with, super nice, great selection, yard manager was great with helping to load out safely and securely. Great service! Great experience!
If I could give ZERO stars I would. Ordered a complete cab and chassis engine for 2014 F350 on 6/2/2025 and still have not received my order or shipment confirmation. Have tried to contact them multiple times with zero help!!!!! AWFUL COMPANY!
Messaged American Auto Wrecking on May 18 on facebook marketplace they got back to me on Monday May 19 with a text message with a link to their flat beds for their trucks that are up for sale with a phone number. Called them back let them know which one I wanted drove up there looked at it payed for it they said it would be removed from the truck in the next day or two. They texted me on Wednesday May 21 that it was removed & I could come after 10AM. Drove up there & they loaded it up on my trailer. I highly will recommend American Auto Wrecking for any parts. I give them a 5 ⭐. & the people working up there were so very friendly helpful & courteous. Thank you so very much with helping me with the flat bed. If I need anything else I will be getting in touch with you.
As other people have expressed this place deserves zero stars. I should have read and not bought from here in the first place. I bought a transmission on Jan 7th that was supposed to be shipped to me they said they had one no big deal i figured that a week or maybe 2 I would have my trans but I called every so often to check and it hasn't shipped yet so I bought one somewhere else and told them to return my money on Feb 7th they said they would but I still don't have it. All I can say is don't buy from these people they are quick to take your money but after that you don't matter. I AM CONNECTING THE OHIO ATTORNEY GENERALS OFFICE THE FEDERAL TRADE COMMISSION AND THE BETTER BUSINESS BUREAU. I have never had to even come close to doing anything like this before. ALL I CAN SAY IS BELIEVE THE BAD REVEIWS. IF THINGS CHAGE ILL UPDATE MY POST
Paid 2k for a rear differential almost 3 weeks ago still haven't received part nor a refund I recommend no one purchase from this palace they have been playing game back and forth with excuses. I have contacted my attorney and lorain police department to help resolve situation. Would give zero star rating but review needs atleast 1 to post.
Actual buyer here, summer of 2024. Ray is an absolute expert on these trucks. His parts are used and we live in the rust belt so is what it is. He does his best to be honest and fair on the condition and prices are great! I bought a front axle and it was exactly as he explained, loaded it for me, and I was on the way. GREAT CUSTOMER SERVICE!!! Not sure where some of these reviews are coming from cause Ray and his Team were absolutely wonderful. I called and asked him a few questions since then and he always gets back to me with the RIGHT answer. I will be back!!
Bought a engine that was supposed to be a complete used engine took 10 days longer to receive the engine then discussed over the phone. Was not the engine they advertised to me this one looks alote more abused has been deleted and it is missing all the egr parts and intake manifold is cracked and oil pan is cracked they refuse all my calls finally responded via txt just to feed me more bs will go through attorney General to get my money back stay away from these people........response to your reply I've tried left voicemails no response from the owner I've attached 4 pictures the engine on pallet was said to be the one I would receive with 120k miles this one will not pass a darn compression test and is probably got way more miles I'm taking every action i can to protect my money
Very useful very professional employees knew exactly what I needed an incredible price for a bed liner that's in almost perfect condition they even help me load it in the back of my truck I'm definitely using them for all my auto parts from now on
Would give a zero if possible. Purchased a cab corner, emblem, and wheel from this outfit. After paying I was notified that the wheel was already sold and the emblem wasn't the same as the picture showed. I was told I would get a credit and be paid back. Then I got ghosted and was not paid back the difference. The owner is a crook and should be treated as such. Don't buy anything from here and you will be better off.
Update: I was given the difference owed to me after logging a complaint with the Better business bureau.
I purchased an engine that they were advertising on marketplace for $7,000 delivered. This was on June 18 2024. Today is August 8 and I have not received the engine and they have stopped taking my calls.
Update: August 18th. I did finally receive the engine I ordered. It was in good shape and is running good. I will not be purchasing anything else from this company and I would suggest you proceed with caution.
Had a great experience with this company!! Easy payment, great communication. Never had any concern about the product. Drive up to get the doors and was in and out quickly. Guy at the yard was a great help as well. Purchased 2 doors for my 2003, F250. Great doors, no rust! If anyone needs parts for their super duty trucks this is the place to buy it!
I purchased 2 doors a rocker panel and a bunch if other random parts. Their pricing is better than most other junkyards with older ford trucks. Also when you come there they drive you around allowing you to pick out which truck you want the specific part off of. Overall great place to buy from.
Buyer Beware.
Where I work, we ordered a part from them over 4 months ago. As of today, we still have not received what we have ordered nor a refund. There was no updates on the part. They did not let us know that they did not have the part or offer to refund us. It wasn't until I texted them to find out what was happening with our order did I get any kind of communication. They eventually did not respond to my or my bosses texts. We have left voice messages for a call, three or four yesterday alone, with no return call.
It is shameful that one business would steal another businesses money and time. You should really rethink your business practices and do the right thing by refunding the money owed back to us.
I will never recommend your business to anyone ever after this experience. I hope this review stops another business from losing their hard earned money and time!
I've been playing phone tag with this lady for three weeks just to verify availability of a door for an 02 f250, which the lady assured me that she had plenty in stock and even if they don't match they'd paint them for me. I'm local so it's not like they'd even have to ship anything. She would keep saying they had one and then I'd ask for a picture so I could make sure it was what I wanted, then she'd ghost me for a week just for me to call back and ask for a picture, then for her to say, they don't have that particular door anymore. Well I don't care what truck the door came off of, I just want a nice clean door! This continued a little while longer until the other day when I called her to confirm again if they had a door, and to add some other parts. She hung up, then texted me an eBay link, and said we don't have the staff or time to look for the parts. Well I guess I'll just have to buy a door somewhere else...
Awesome place, Took me around on golf cart inside. Help me pick out a new frame and cab for my truck and some other parts, spent $4300. Paid and picked up later that week, they even loaded it for more, gave me free popcorn and a drink. I'll Be back. : )
I just had to post a good review, most people only motivated to post when have issues. I purchased my 3rd engine and i'm way out west, they run all of them, come in clean and plugged up, no issues. I maintain my fleet with this company. I encourage others to post good comments, I know the ship 100s of parts a week so plenty of happy buys out there, A+
HORROR STORY...BUYER BEWARE! I talked to Nicole, about a nice low mileage rear end assembly they had to fit a 2001 f350. She stated it was in the vehicle yet but could have it shipped out in a week. She gave me a price quote.
I called my customer and confirmed the deal was good to go and they could wait the required time frame. November 11, 2020 I called to order the engine. I gave my credit card to pay for the transaction. They emailed me a copy of the credit card transaction. All was going well so far.
November 19, 2020 (6 business days later), I called to find out what my tracking number for the part was. Nicole informed me that she told me 1 week and that is 7 business days, but she said it was being worked on that day. Ok, I can understand a miscommunication and it should leave the next day.
Called again and was told I would receive a call back with information as they didn't know if this was pulled out or shipped yet.
November 30, 2020 I called in total 4 times. Each time I was assured they were going to figure out if this part was removed or shipped and what the tracking number was. I never received a return call. The last time I called I was trying to cancel the order and was put on hold for 50 minutes until I finally hung up. I then emailed them, from the address that they sent my credit card transaction from, to inform them that my customer has canceled the order and I was no longer in need of this part.
December 8, 2020 I get my first reply from Nicole, an e-mail, saying the rear end I cancelled 8 days prior was now shipped and she gave me a tracking number. Literally 8 minutes after the email I responded informing her that the order was cancelled via e-mail with her boss on November 30, 2021. Yet again no response.
The product showed up here and I refused it as I didn't need it anymore. I then email again a few days later requesting my credit. Again in a few days I reached out to Nicole and her boss for a credit. I did receive a credit or refund.
I was running out of options so, I was forced to cancel the charge with my credit card. Worse in the end they got their product back and the credit card company sided with them, because they provided a "document" that stated they don't give refunds under any circumstance. It would have been nice to hear that before placing my order! First I wouldn't have ordered from them, and second having known that I would have kept the part to at least re-coop some of the $1700 they scammed from me. FYI capital one was my former card and I provided all the email transactions and phone records of calls to them in this case and they still sided with this company!
We are a body shop in Northern Michigan and made the mistake of trusting this company, if it can be called that. In total we paid $1800 for what was supposed to be used, but rust free and undamaged, truck doors. What we actually got was laughable. Heavy rust on all the doors made them unusable, and the fact that one door appeared to have been set on fire at some point was just the icing on the cake. We have tried unsuccessfully for MONTHS to get this resolved. Simply trying to get someone from American Auto Wrecking on the phone was like pulling teeth. Constant run around and playing phone tag. Finally they claimed they were going to send us new doors to make it right....it's been 4 months and we've yet to see these "new" doors. Please do yourself a favor before spending a dime with these people and just look at their Better Business Bureau rating (it's appalling) and all of the complaints on the BBB's page alone. American Auto Wrecking LLC has a history of doing this, don't waste your time or money.
This was a very easy transaction. Communication was convenient through text and they found the parts to convert my super duty dash from 02 to 2010. The price was fair and shipping reasonable and fast. Parts arrived totally complete and in great condition. They did a great job. Thanks.
We received the super duty cab top with sunroof exactly as described Joe is accurate and honest with the transaction and parts he shipped. Us being over 800 miles away buying expensive parts over phone can be nerve racking and it was pleasant meeting and doing business with someone honest like them. Thank you.
Terrible people bunch of liars. Don't trust Nicole she is liar drove 60 plus miles and I come there and they want more money on parts then we agreed over the phone. I wish they had zero stars. They should close this place down. They told me if I pay cash the price of the parts will be even cheaper. I was going to buy a bed for my truck they wanted me to pay in cash because the price will be cheaper. I also was going to buy doors for a 2011 ford f150 and they said they don't have trucks that new. But Nicole said they have like 30 plus doors for that model from 2009 and up. I spoke to the manger or owner he told me that I didn't call them before I got there. Why will I make a name of the person that works there.
Mar 29, 2017
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