What clients say about Sugar Ridge Inc Towing and Recycling in Elyria (OH)
We broke down and needed a tow. Sugar Ridge came thru with very fast and affordable service. Tech that arrived was professional, very friendly, and informative. Top notch service and I do recommend if you’re looking for this service.
got my van stuck last night. after dicking around with my for-now unnamed insurance company, i called sugar ridge. in less time and with less hassle than the app my insurance company uses, Nate shows up from sugar ridge and just crushed it.
Haven’t needed a towing in probably 10 years this place was fast friendly. They were there within 30 minutes. Everything was smooth the young man driving the truck was very pleasant and Nice would definitely use them again. I will definitely tell everyone I know if they need a towing service to use them
My wife and kids were stranded at Crocker Park. I was unable to diagnose the issue and called Sugar Ridge for a tow. Yadi arrived shortly after and had the car loaded within 30 minutes of calling. He was very friendly and professional. Thanks!
The response time was great! Helped us get out of a jam. Not your average tow but the driver came up with some out of the box ideas that got us moving again.
Shout out to Nate for helping my boyfriend out and towing his motorcycle. We were nervous about the process with having a flat tire. Nate being a fellow rider himself walked my boyfriend thru the process on how to maneuver the bike on and off the ramp. We all shared stories of bike experiences making the night end with smiles and laughter. Thank you Nate and sugar ridge for rescuing us
My vehicle overheated unexpectedly and I had to pull into parking lot. Called Sugar Ridge and they were there in 15 minutes, the driver was professional and efficient, and was at the mechanic within 15 minutes. Could not recommend Sugar Ridge more!
My 1998 white lexus was unfortunately impounded, but all the workers at sugar ridge were extremely friendly helpful and caring. One of the best experiences I've had with towing. I thank you everyone there you guys are amazing especially Amber, Tracy, and Donna thank you ladies. Highly recommend if you need a tow
After a long day at work, my car broke down and I couldn’t make it home. I called AAA, but to my surprise, they dispatched a driver to Texas—I live in Ohio. Frustrated and exhausted, I started calling local tow companies, and I’m so thankful I found this one.
The young lady who answered the phone was incredibly kind and understanding. She could tell how stressed I was and acted quickly. As soon as I told her my location, the driver nearby (Driver 19—Brian) immediately said, “I know where she’s at—I’m on my way.”
Brian arrived even earlier than expected—much faster than AAA, who had me waiting for hours. He was kind, professional, and handled my lowered vehicle with care, loading it without a scratch.
I can’t thank this team enough. They turned a frustrating night into a much more manageable one. Highly recommend their service! You are all incredible thank you so much for everything! Thank you Brian again.
There are moments in life when unexpected challenges arise, and we find ourselves relying on the kindness of strangers. I recently experienced such a moment, and I am incredibly grateful to Derek and Nate for their exceptional assistance.
An Unfortunate Breakdown
On the 26th, my car decided to stop working while we were on the freeway, a daunting 6 1/2 hours away from home. It was just me and my four kids, and the situation was nothing short of stressful. Stranded on the side of the road, I felt overwhelmed and concerned for our safety.
Our Lifesavers Arrive
Just when it seemed like the ordeal might stretch on indefinitely, Derek and Nate came to our rescue. They didn't just show up with a solution, they brought an extra car to ensure that we could all travel safely. Their presence was reassuring, and their patience was a soothing balm in a tense situation.
Kindness and Reassurance
Derek and Nate went above and beyond to make sure we were secure and comfortable. Their kindness and calm demeanor were exactly what my kids and I needed. My children, who were understandably frightened, were able to relax thanks to the way Derek and Nate handled everything with ease and compassion.
A Grateful Heart
I cannot express enough how much I appreciate Derek and Nate's help. Their willingness to assist strangers in distress speaks volumes about their character. They turned a frightening experience into a manageable one, and for that, I am eternally grateful.
A Recommendation for All
For anyone who may find themselves in a similar predicament, I wholeheartedly recommend Derek and Nate. Their professionalism, empathy, and dedication to helping others make them true lifesavers. Thank you, Derek and Nate, for turning a challenging day into one filled with hope and relief. Sugar Ridge Towing is fortunate to have such great workers in their company.
Son's car broke down about 11pm; called them & she was very polite & patient as we gave her our info. Driver arrived quickly and very reasonably priced. Thanks to both.
My tow truck driver Preston was so great! He was nice and vary helpful and I didn't have to wait very long for him to come. Will definitely use this company again.
I was recommended by Lorain Police because I was locked out of my car. I called and Sara took care of me, she was kind and eager to help. Within 30 minutes, Nate arrived and had my door open within minutes after arrival. If I can give them 10 stars, I would, both Sara and Nate took care of me and every step from beginning to end, including the $50 for the service was above and beyond and I would recommend Sugar Ridge to everyone needing their services.
I couldn't of asked for better service. Driver was there 15 min after I called, driver was very helpful even trying a view tricks to aide me to save me a tow. Though that didnt work he was very careful with my vehicle knowing the trans was locked up and gingerly got on flat bed. Highly recommend.
I completely forgot to leave them a review from the summer. But huge kudos to this company. Vicki helped me help my son out and have his car towed from Sheffield all the way to Bedford. They were the most reasonable and kindest tow company that I had dealt with that day.. And when you are already dealing with a stressful situation, Kindness goes along way. We will be using you again.
Awesome service! They were able to rescue me when I locked my keys in the car.. Fast, friendly service!! I highly recommend them and I will definitely call them again, for any of my towing needs! Thanks guys!!
Ed and his team were so helpful over the weekend. I called for a tow but Ed diagnosed the issue and helped get the vehicle running. You don't find people as honest and trustworthy as Ed these days! Would highly recommend Sugar Ridge Towing.
I never really write reviews but the service I had here was awful. I was told that the price for my tow when I called would be no more than 75 dollars- I agreed and called the tow in. I get my bill in a few days after hassling with insurance and the tow alone is 140 dollars. Almost double the amount I had confirmed over the phone. I was very understanding and asked if there maybe had been a mistake with the billing as I was told over the phone it would be no more than 75 dollars. The man working there (he wasn't wearing a nametag so I don't know his name) was extremely dismissive and a bit rude to both me and my grandmother, who was there to help me as this is my first accident. Overall just a horrible experience.
Fast, efficient, and incredibly priced. I had 0 PSI in my tire and couldn't risk limping to a shop a mile away. I called while emotionally distraught and was calmed by who answered the phone. They were straightforward with price and were so kind. They were at my location within 10 minutes and got me where I needed to go.
Backed down a driveway and made too wide of a turn...2 wheels on the driveway and 2 wheels off...was stuck. Made a call to Sugar Ridge from thier Website, and Matt showed up in less than 30 minutes!! He was polite, told me exactly what to do, and got me unstuck in less than 10 minutes!! No damage to my car at all! I was extremely blessed that it was no charge and I am forever grateful! I HIGHLY Recommend him and his company...Google Them! Thank you Matt!! God bless ya!
Thank you all sooo much, especially Nate and the dispatcher who took my frantic call! Nate was there to help within minutes. I work for Geese Chasers Ohio and after working on a site, i loaded my work dog up in the car and accidentally locked my keys in the car. It was full sun and close to 80 degrees outside and I was panicking knowing the inside of the car would heat quickly. Police wouldn't help me. Thank you again for your quick response and excellent professional service saving my furry trapped coworker!! Nate did an awesome, quick job!
Today I stopped at drug mart to pick up a prescription to come out to my car not starting. Upon calling sugar ridge towing the secretary Marla was very professional very friendly and quick to help me sending a tow truck driver right away. Upon the tow truck driver Edwin arriving in a fashionably quick matter he was very professional very friendly very caring how he handled my car and took extreme care when arriving at the service department where it needed towed. In my personal opinion I would highly recommend this company for your towing needs. I know I will for sure. Oh...and they were very reasonable in their price for the tow. I can't thank them enough for making my experience with them as easy as it was. Thank you again sugar ridge towing and I hope the public sees my post.
Sugar Ridge was the only company that made or had time for my need of a battery jump yesterday. They arrived promptly and while we weren't able to get my vehicle started, the driver was friendly, courteous, and polite. I called them back for a tow today and once again they arrived promptly and the driver was friendly, courteous, and polite. The woman I talked to when I called was also friendly and helpful. They are the only company I will use from now on.
I broke down with my Semi last week and Ed was kind enough to let me store it in his lot for a reasonable amount for a week. When I got there this week to load it on my trailer, he and his staff were very welcoming and helped me any way they could. Ed treated me like we had been friends for years. It’s good to see that there are still people as nice and caring like all the staff at Sugar Ridge Towing
My tire was literally coming off my car and I thought it was gonna automatically need towed but Brian made it so that I could make it home safe where I can fix it myself and saved me a few bucks. I unfortunately had to make him wait with me to be paid but he was super patient and understanding and I was just extremely appreciative! Very professional and polite ! (The photo was taken after he lifted the car up… my tire just fell over…)
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