Great experience in customer service. Visiting the area for a funeral on a busy Friday afternoon with battery/alternator concerns. After a quick electrical diagnostic check learned we would be safe to travel back home. Very grateful & would highly recommend!
I have been doing business with C&B for 20+ years they do EXCELLENT work and good customer service.always solved every problem my vehicles have had through out the years.i highly recommend them.👍🏻
I want to send a Huge Thank You to C&B Auto
Last week my daughter had a driver’s license test and her front blinker light was out. Thinking it would be a simple replacement I wait till the last minute to get a bulb. After replacing the bulb in the Jeep it still wasn’t working. I took it in to the service lane at 1:30 on Thursday afternoon to just see if I was doing something wrong. The shop was extremely busy but the service manager took time to look and replace a grounding wire that was broken. He got us on our way and my daughter passed the driver’s licenses test later that afternoon !!! Thanks Again for Super Customer Service!!
Recently C@B put a new fuel pump on my vehicle, changed oil, and lubed it. I can't express my deep appreciation enough for the courteous manner in which I was treated and the excellent service to my vehicle. Thank you all so very much.
I came in to replace a broken coil Springs on my Jetta. They recommended I also change the struts and Coil Springs on both sides as well. I thought that was a good recommendation so I went ahead and did that. Repair was excellent and performed quickly.
About three weeks afterwards, I started hearing a lot of squeaking in the rear of the car, approximately where repair was done. I let it go for a few weeks and it was getting worse. I assumed it was likely a bad part So I called C&B to ask them to take a look. They agreed and upon inspection found the bushings were making the noise. They went ahead and oiled them for me, Free of charge.
I had the car for a week and that greatly reduced the noise but it still didn’t quite go away, so I did it again myself. After a few more weeks of the noise finally did quiet down. I may not have figured it out, if not for the excellent service at C&B. Excellent Service and Very much appreciated
I’m very grateful for C&B! They have always taken care of vehicles I drop off. The prices are low and service is speedy. Always love bringing Business here! Today I needed a bolt today for my wheel hub assembly and no others shops had in stock. They quickly found the part I needed, I was on my way and it fit my car perfect! Highly recommend them for any type of vehicle service! Thanks C&B!
Unprofessional, said my car was unsafe to drive but never called me to tell me any info before doing repairs. I needed my brakes fixed and that is what I took the car in for but 3 of my 4 tires were bad. Instead of calling me to see if I wanted the tires replaced also or if I even wanted the brakes done still with how bad the tires were, they just took the bad tires off the car and did the repair anyway with no call or heads up about the tires. If my car was deemed unsafe, why did they not immediately call me to even give me the courtesy of letting me know about the shredded tires (obviously I did not know they were like this) to see if I still wanted the brakes done? Had I know my tires were that bad, I would not have put the money into fixing the brakes. They took off the bad tires, took pictures, fixed the brakes, and put the tires right back on without any word about how bad the tires were until after I paid and picked up the vehicle. They are nice and can get you in but I won’t go back here.
You always hear places taking advantage because you are a women.. Not here I have been taking my cars here for and I have a few and everyone I have taken my cars here for at least 8 years maybe more and I have never ever had a problem they have always treated me fair and done a great job on my cars. I'll always be a customer as long as they are in business.
Don’t come here. they like to break stuff on your car and pretend like they didn’t do it. i took my car in to mainly have my check engine light and my door fixed and i brought them a set of breaks to swap out while they were at it. when they told me it was done, they had ONLY done the breaks and my door now has more problems than i brought it with. they completely broke the cable to open the driver door from the inside and just put the door back together and acted like it never happened. and the overall total for just labor on some breaks that i provided (they did have to add 2 calipers) it came out to $700! to me it seems like they try and rip certain people off if they feel they can get away with it.
Dave, Nick & all their staff are the very best! Here today for routine oil change, our built Ford tough Edge is flipping over 500k miles, thanks to the superb care and service they have provided for it and us over the years! Thanks Dave & Nick for all you do!
These guys are absolutely top notch I had a emergency and 4 other shops turned me away not these guys they said it may not be fast but we will take care of you they handled the task in under 10 min if that’s not fast idk what is. They gave me recommendations and where truly some of the best in the field Iv ever dealt with to say the least I found my new shop for all my car needs and I highly recommend this place to anyone needing services on their vehicles. A+ all the way around from management to the techs to the accommodations for customers. Look no farther your vehicle will thank you thank you again everyone that took care of me.
We bought a car from Ted’s but we live near Detroit so C & B went out of their way to evaluate the car prior to purchase at no charge to us. Definitely recommend their services.
My family, my husband and I have had all of our vehicles worked on here. They are well priced and I've never had an issue with the work after it's left the shop. I'll actually be taking it back there on Wednesday to have some issues diagnosed and new tires put on. Everyone else wants at least a few hundred dollars more for LT tires.
Update:
It is with great disappointment that I must advise others to stay away from this particular auto repair shop. Despite paying $8,000 in insurance payments, my vehicle was returned to me in worse condition than when I first brought it in.
Regrettably, the shop was primarily focused on the cosmetic aspects of the car rather than ensuring it was safe to drive. This negligence led to the vehicle's frame failing just four months after it was deemed "safe" by the shop, and it ultimately had to be scrapped.
To make matters worse, the shop was unable to source the appropriate parts for the car and provided poor-quality repairs that included using rebar to patch up the exhaust system.
All in all, it seems the shop's main priority was to accumulate insurance payments without adequately addressing the underlying issues with my car. I urge anyone who cares about their vehicle to steer clear of this establishment.
What a great group of people to work with! Dave, Nick, and Sarah made a stressful situation very easy. I’m so glad they were suggested to me. I was nervous about going to a new mechanic, but everyone treated me with respect and kindness. I would gladly recommend them to anyone!
I have had many services done on my car. I've had a good experience every time. The charges for the work have always been more than fair. They have a great friendly crew. I would recommend them to anyone. .
C&B has always been good to me they do not try to up sell me on things I don’t want or need and they understand people have budgets. Nick and Dave both run a really nice shop honestly I pretty much trust them with all of the vehicles I own they’ve done brakes, struts, rotors, oil change, tires, alignment, transmission fluid and filter and all kinds of other work on my vehicles over the past 10 plus years I can’t recommend them enough especially because I also have had parts fail that they installed and each time they have honored their warranty work and part with no questions asked. Reach out to these guys and support your local businesses.
A great business to deal with. Had them install a lift kit on my truck. Price was great and so was the service. Had an issue with aftermarket TPMS and they took care of the issue with no problems. Highly recommend them. A great crew!
I went in because I noticed some possible leaking. I was afraid as always of being taken advantage of. They could have totally convinced me that I needed it entirely new transmission because that’s what I thought I needed. However they said they said they found no leaks and topped off the fluid and only charge me less than $28. To me that indicates that this business maintains a higher standard of integrity and I would definitely come again.
These guys are wonderful! Not only are they BBB rated, they are great people. When I reached out to C&B to ask if they could do a vehicle pre-purchase inspection, they were able to do so at a moment's notice. The vehicle seller was really far away from me, though, so C&B offered to go see the vehicle on my behalf because they're in the same town. Amazingly accommodating, going above-and-beyond, and trustworthy. I would absolutely make C&B my mechanic in the Louisville area!
Dave and Nick are the best technicians! They are honest, knowledgeable, and easy to talk to. They solve the problem and get it done quickly. Don't hesitate to take any vehicle there. You"ll be happy! If they can't fix it, it's not broke.
The lady that works the counter is very friendly and refreshing. The labor prices are on the high side. North Canton Collision has better pricing and service. I had control arms put on my vehicle along with sone other work. I found out one of the bolts weren't properly tighten and that if I had actually drove my car regularly my tire could have come off and caused me to have a major accident. I paid another licensed mechanic to fix the mistakes made by C&B and took my car back to have it realigned since their error had caused my alignment to mess up again. Due to this issue I still have a light on dealing with my tire system. So in addition to already over-paying for their service I am now paying to have their mistakes corrected. I have a great professional mechanic that guarantees the work at a much better rate and would recommend him and a few other places over C&B.
We have had several auto’s worked on at C&B and all the repairs have been done well. The part I liked the best is that they called me as soon as the diagnosed the problem and then also when it was finished. They also had it finished when they had promised it. My son’s car was a little late being finished because of a complication in some of his parts. I still give them high ratings because they kept him informed. This kind of customer service is missing from most other places I have used in the past.
I've always had a great experience here. Nick in service has always been great. He takes the time to listen to me describe the problem, gives me a quick idea of what it might be, and then works me into their schedule. After the tech looks at it he always patiently explains what the problem is and gives me options in terms of both price of parts and additional service he might recommend while it's here, but that could also wait a little while longer if I choose. I always feel like they take good care of me, I feel their prices are very fair, and I've not one time felt like they were ripping me off like most other shops do. Car repairs are never cheap but if I'm going to spend a bunch on money on something I NEED to have done, I would rather give it to people and a company that actually try to earn my business. I would highly recommend them to anyone in Stark County.
UPDATE: I had another great experience at C&B this past week. I was beginning to have trouble with my vehicle and after self-diagnosing it as a failed part equating to a $400-500 repair, I stopped in to schedule an appointment. I told Nick about the problem and what I thought it was. Nick came outside and with a few sprays of WD-40 was able to fix my problem in less than 5 minutes and at no charge. He explained that my self diagnosis was (obviously) wrong and what the problem actually was. He also advised me to keep an eye on the part and to lubricate it again if the problem came back. I can't say enough good things about this place!
Everyone I spoke with was very pleasant. they have always done a great job with all my vehicles. recently had them put tires on my wife's Audi and tires, oil change and Level kit on my truck. they are very fair with prices and also stayed a little later to finish my vehicle! i am very happy with the service provided!
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