They say 24/7 Immediate service on their website, but when I called, he said "we can't do it today, we have to do it tomorrow." I guess in their business mindset, roadside assistance and emergencies don't happen on holidays!
Do use Shamrock Towing for anything.
They over charge and they have bad attitudes. They are not allowed to charge storage fees for when they are not opened. They charged my friend $70 in storage fees. So unprofessional. However, I will receive back what's owed to me.
if i could give this place zero stars, i would. worst towing company in ALL of ohio. the rude lady who was yelling at my family and me on the phone yesterday (DURING AN EMERGENCY), you need to be fired immediately. if you don't like you're job, LEAVE. don't take your anger out on customers just because you hate your life. mind you, we JUST sold another one of our totaled cars to this stupid location two months ago and i regret it so much. so unprofessional, no wonder you work at this trashy company. i will never in my life call or come back to this place.
Shamrock was so professional, which was a refreshing change of pace! I had tried three times for my insurance roadside assistance to tow my car out of a parking garage with low clearance, and they couldn’t get it right. Shamrock came exactly when they said they would and towed it without any issues. Next time I’ll skip the shenanigans and go straight to Shamrock!
I wish I could give them negative stars.
They towed my car away from COSI underground garage - L2 level of Dorian Gray (managed by LAZ parking ) without leaving behind any stickers or information or a bare minimum text message because apparently somebody complained that it was causing obstruction on the ramp.
I already wrote about my horrible experience on COSI Google review.
It was pure agony for 3 hours when we were frantically calling police and thinking that our car was stolen , because there was NO information on vehicle impounding from the police. When I charged Shamrock about it , they challenged me saying they are not obliged to inform anyone about anything.
I don’t know what kind of a racket these people are running.
if your car is impounded to this place, good luck! These people are a bunch of rednecks / racists who don’t know how to run a proper business. utterly disrespectful to us as soon as we walked. One of the workers even yelled at us for simply asking a question.
I wish I could give them less stars. My son and his girlfriend were in a car accident on Saturday, 02/08/25. They did NOT request a tow. Genoa PD did. The car was drivable. Not pretty, but drivable. And they have insurance PLUS AAA. The accident was on the Worthington Road / Lewis Center road intersection (you know, the one that has had 300 accidents in the last year). The distance from that intersection to Shamrock's yard is less than 5 miles. They charged $780 for the tow and associated fees. SEVEN HUNDRED AND EIGHTY DOLLARS. Not only that, but they threw pieces from the OTHER car into the back of my son's car (a tire and axel). We will be pursuing this further but I needed to let you all know DO NOT USE SHAMROCK. If you see them coming to tow your car, REFUSE THEM. They are 100% robbing people already in a vulnerable state.
Beware of hidden charges when dealing with this company. I was quoted a price of $100.00 plus $5.00 per mile. My vehicle was towed 9.2 miles and I was assessed an additional $50 charge because my axle broke completely during the loading process on the flat bed. I was charged a grand total of $218. You’re better off joining AAA and paying the 80 bucks for same day service. Buyer beware.
Shamrock towing was so helpful in a time of need! They answered immediately, sent a driver within 30 minutes (in a non-emergency situation), went above and beyond to accommodate my need to get to work in a timely manner, and delivered my car to be fixed. They were professional and efficient!!
Got charged over $200. They got tie up with Worthington department and apparently they allow high fees for Towing cars immediately. These guys are fast when it comes to making money.
Criminal. That's what these folks are. My car was stolen and wafter a week of being missing Worthington Police recover it and since it was locked and without keys they towed it and put a police hold on it (which is all fine), this happened at 6pm on a Friday Evening I was notified on Saturday and they had closed for the day and I wasn't able to recover my car.
Come Monday, I find that in order to recover my car I am on the hook for $300, for a car that was stolen...
You read that right, I am the victim of a crime and they want to charge me.
The front office was rude and the "manager" and I got into an argument because they were afraid I would drive off with my car and not pay the 300$, despite having the police with me
Rude People.
Overall, I would give zero stars to this place if possible, they are based on my reading of other comments very much like this all the time.
10/10 avoid.
Contacted these guys. Was told 100 fee for truck and 5 dollars a mile plus tax. Explained i need a roll back because my car was AWD. no mention of extra fees for that. When the driver gets to my car NO ROLL BACK but he has a dolly. He asks me to move the car behind his truck so it would be easier. I do that. Long story short. They charge me extra for LABOR to use the dolly. When I requested to talk to a manager she refused to talk to me. Think three times before calling.
Dispatch answered phone before listed hours and was friendly and helpful. Driver arrived 15 minutes after call and was friendly and worked efficiently. Took good care to secure vehicle and navigated traffic to final location. Price was fair and support was great.
Never had my vehicle towed by these idiots, but they need to check their drivers before one of them ends up hitting a child flying down the road. I swear, I’ve seen them MULTIPLE times going WAY over the speed limit flying through my neighborhood off north high st, that is 25mph, and there’s a children playing sign as well! My son is also special needs, god forbid he happen to walk out there, and they’d never be able to stop, driving the way they do. Inexcusable!!
The driver damage my car when unloading it. Also, They didn’t complete the service and left my car in the middle of the street. they were very rude, and really unprofessional. When I called their customer service, I met with more insults.
Had to have a 1963 car relocated. Tasha took my information and did a great job. Shawn was the driver and was on time. He was very professional and took extra care as the car sets very low. At the drop off site he was almost able to put the car in the garage! I would recommend Shamrock. I will use them again. Thanks for the help Shawn great job!
Had a bag of tools stolen from my back seat along with the ball to my hitch after they had my fully paid off vehicle repossessed by copart. Received letter saying it would be claimed after 60 days. Had it towed off after 12 days. Unable to retrieve at time due to being in hospital
I spoke to a lady at Shamrock 4/23/24 via my cell phone! I was told that I needed a power of attorney form so I could get the vehicle that was fine but when I asked how to go about it I WAS LITERALLY TOLD GOOGLE IT! I responded can you have someone who knows I how retrieve that talk to me and she stated no one here know how to get a power of attorney form! I then stated Miss you work for a tow company and your telling me you don’t know how to retrieve the form nor does anyone there as then I said how many power of attorney forms do you receive she then stated a lot but told me to google it! This is a family business and my car wasn’t even sitting on side of highway for 10 hours FRANKLIN COUNTY SHERRIFFS OFFICE WOULD RATHER TOW CARS HIT A QUOTA THAN PROTECT YOUR STREETS! In less than 10 hours car was towed but according to towing laws I had 24-48 for my car to be towed!!!! Obviously SHAMROCK IS IN A SCHEME! When you call a company with questions you would think ideally they have answer THIS ESTABLISHMENT IS VERY UNPROFESSIONAL!!!
Horrible should be called Scamrock!!!! We came down for a football game. We're told to park in a certain spot, asked multiple times if it was the right spot and we were told yes. Came back after the game and my car was gone. I'm not the only car that was taken in that area either! While waiting for an lyft to come get us, we saw Scamrock come and take more cars. We had to pay $163 to get the car back. But we are taking legal action. This was a set up. They made bank this weekend scaming people.
Simply could not have had a better experience. Obviously needing a tow is never an ideal situation. Everyone at Shamrock was unbelievably fast, courteous, and professional. Joey was able to get my vehicle out of harms way without even leaving so much as a finger print on my car. Real white glove service I tell ya. Not only that but the older gentleman named Nelly gave me some fishing pointers that really worked!
This is a criminal enterprise!! I travelled to Columbus for a weekend, parked in a clearly marked paid lot, got the receipt and took screenshots of where I parked. Had the spot reserved for 24hrs, only to come back 2hrs later to my car being stolen, not reported to the authorities until the next day, come to find out that Shamrock Towing even lied on the paperwork as to the location of the vehicle, and when it was taken. When a call was placed to them after noticing the car gone, they claimed they didn’t have it, only to find out 4 days later that they actually did have it. They stole my vehicle with no reason, lied about it and held it for ransom for 4 days before revealing they had it, forcing me to PAY FOR MY CAR??? No way!!!! I have all the paperwork and screenshots, this won’t go unchecked!!!
My car was towed by the city of Columbus on a Friday night and fortunately Tasha, who was working at Shamrock on Saturday morning, was so helpful and located my car using the impound records search. So even though shamrock didn’t tow me, Tasha still helped me find who took my car. 10/10 customer service
Driver was courteous and helpful. HOWEVER, the charges were not what was represented. Was told that there was a hook-up fee and $5 per mile. My total charge should have been about 120 with tax. Was charged $25 for jump start, when they knew the car wouldn't start, (shouldn't the driver tell me that at the time and took all of 2 minutes), and a 4% credit card charge, which was not disclosed at time of booking.
Their website says 5 free miles and no hidden fees ever. When I told them about the info on the site, they said it is outdated. How is it legal to charge and misrepresent their fees by just excusing it as outdated?
Will not be using them again. One star is for charges that were not disclosed.
Rediculous charge of $166 to be towed a few blocks . The sign stated private parking Monday through Friday 7-6pm towing enforced . PUBLIC PARKING ALL OTHER TIMES . I read it as pay for parking Monday through Friday. I wasn’t trying to steal a parking spot to save $10 all to get towed and have to pay $166 . Seriously ?? Y’all need to make clarification on that sign and also put an area code before the number to call . Ended up calling the police thinking my car had been stolen. Due to the sign not be clear of days your car will be towed. Robbery I tell you .
I've never liked this company because I have seen them try to take peoples cars from their parking spots. I have actually watched groups of people stand in front of their car so they wouldn't be unjustly towed.
Last night my girlfriends car was taken straight out of our parking spot for no reason, and we paid $125 each to have the parking spot for the whole year.
I genuinely hate this company, they love to drive in the alleyways near OSU's campus and steal cars from their designated parking spots without reason.
If I could give zero stars, I definitely would. For one, the customer service sucks. I was hung up on multiple times. The woman was talking over me. There was no supervisor available and there was no one else to speak with the lady said that she would be calling the police because I was trying to explain that my car had been wrongfully towed. The storage facility that they used to store the cars that had asked me to call the towing company in order to let them know that I had been driving my car the night before they had charged extra for a “24 hour” when it definitely had not been 24 hours. Being extremely rude, and I am rude back does not warrant calling the police, The police cannot arrest me for being rude to you. If you’re providing a service to people when they are looking to get their personal belongings back, it’s given that the person would be upset, but if you start off being rude to me, I am going to treat you the exact same way in return and if the company does see this review, I will be reporting you guys to the CFPB and the BBB, as a company, you do not deserve to be in service. My parking sticker that was in my window also magically disappeared?
Fast, affordable, professional car lockout service. They arrived within 30 minutes, even though it was rush hour. Flawless transaction. Great customer service. For comparison: One business quoted me $100 and a 1 hour and 45 minute wait. AAA said I had to buy a membership PLUS pay a $75 "same-day" charge. A 3rd company....never picked up, I just sat on hold listening to music. 5 stars for Shamrock!
This is the worst place to be, my car has been missing for 2 months and when I called the police they informed me that shamrock towing has it. I did not get no letter. When I went to their office they told me that I have to pay over 1400 or they will keep the car. Office Clark was very mean and unprofessional.
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