On our way to Michigan, my family and I ended up with a flat tire. The gentleman at Biltz not only fixed the flat, but we were treated with kindness and respect. This is a top notch automotive shop run by a great staff. I will forever be appreciative to Biltz and I will never forget the kindness and professionalism shown.
I couldn’t recommend Biltz Automotive more! From start to finish I was taken care of like I was apart of their family. The work they do is thorough, honest & they made sure to cross their t’s & dot their I’s. I will absolutely be giving them my business in the future. 10/10
Biltz has taken care of every one of our cars for a few years now. They are quick, honest and excellent at what they do. They also stand by their work which is hard to find. We will always recommend Biltz to friends and family because they are top notch and deserve recognition for the work that they do.
Brian and Brandon were amazing! Our car broke down while we were traveling out of state, and they did everything they could to help us. Very professional and communicative. It was a breath of fresh air knowing we were in good hands. I would recommend Blitz Automotive to anyone! Definitely a 5 star experience!
Brian is the best. After running into problems driving cross country, he took me in on a moments notice, quickly and accurately diagnosed the issue, and only asked for a donation to his weekly company lunch fund. He also repeatedly took me back to show me what they found, which I’ve never experienced at a mechanic before. This is a truly honest and rare mechanic, I couldn’t recommend them enough.
Always excellent. Work on cars old and new. Able to still find parts for old cars. Have always been excellent for me. Quick to get in even when busy. Highly recommended. I send people to them. I go out of my way to get there.
Brian Biltz, and the whole crew at Biltz Automotive are top notch. They got my car in on short notice, and we're willing to take on a project a little outside their normal scope of work. I had an older Rolls Royce, with a transmission fluid leak. They did the research, located the parts, and got her repaired in a very timely manner. They even sent me text updates , and kept it covered for me. The bill was more than fair, and they took the time to go over every detail with me. I am a first time customer, but I know I will be back. ( Hopefully not too soon) Lol. Thank you
My wife and I were visiting family in the area, and ran into engine issues right as we were heading home. Brandon got us in quickly, explained the troubleshooting process, replaced the faulty ignition coil pack, and got us back on the road. The work was a great balance of being thorough and explained well, but also quick and without being sold unnecessary services.
These gentlemen are the best. They make sure you understand everything that’s going on with the car what needs to be done but doesn’t need to be done. A thorough check for the best price. So quick service so friendly. And the shop smells amazing. Like good men! 10 out of 10 always go to them. I will recommend them 100% every time.
Brandon Biltz and his crew has probably the best customer service of anyone I know. He is so respectful, informative, and fair that you will never want to go elsewhere. He is truly an old soul. Highly recommend!
Amazing service! I was driving across country on my way back from purchasing a work trailer in PA and started having issues with my truck and trailer wiring. They helped me out big time! I called shops for about an hour and a half and they all were 2-3 weeks out before I called Brandon and they said swing on by. They got me back on the road again, and went above and beyond for me! Would 100% recommend this family owned business.
Incredible service! Honest and friendly! Gave good instruction! I'll never use another automotive garage! I'll definitely make many aware of this!!! Thank you from the bottom of my heart!
Our pick up truck broke down labor day weekend. We were 2 hrs from home. Had it towed to the shop on Tuesday. Brian, the owner called us with the details of what went wrong and what he was going to repair and gave us an estimate. It only took 2 days to repair and he explained again the repairs he made. His price was fair and they were very nice to deal with. I would highly recommend them!
Found this garage while on vacation and they saved the day! Brian and his son provided top of the line service, professional courtesy, and expedient work! Brian gave perhaps one of the most thorough explanations of service I’ve experienced before the work was completed and after. These men care about the customers and they care about their work. Highly recommend to anyone looking for a mechanic.
I was really impressed with how they handled my car. I got stranded on the way to my mom's house; car totally died! They did a great job of explaining what was wrong, some options to remedy the solution and charged fair prices. They did exactly what was needed to get the car running again and functional until I could do the larger repair at a later date back home. If I was local, I would definitely bring my car back again for service! They're in a really nice location too!
Biltz crew are amazing. Brian is great communicator and does a great job with getting all the details about what is going on with the vehicle. Always professional and courteous. The whole crew there are great guys and have always taken good care of me and our vehicles.
My friends and I are on a cross country road trip from California to Vermont. On our second to last day alarms started setting off and we had to find an auto shop quick. After calling a few places we found Biltz and turns out we barely made it there. Our radiator was completely broken and leaking like crazy. Brian Biltz was beyond accommodating and not only knew was he was doing, but also took our time frame into account and told us about a restaurant down the road where we could stay while we waited. Because of the model of our old car radiators were RARE. Odds were seeming increasingly slim that we would get to Vermont in the next few days. Brian worked his magic and not only found us a radiator but completely replaced the broken one (while dealing with his share of complications) in only a few hours. I cannot express my gratitude for Biltz’s graciousness. Because of them we are back on the road and on track to make it to UVM right on schedule! He even threw in a few free hats!
A broken down car, a group of young adults, and a dream.
Earlier today my friends and I, while amidst a cross country road trip, noticed two messages across the screen of our car’s dashboard. One of them signaled that our coolant levels were low, the other described the always-nerve racking “LOW OIL” message. As I confided in those around me and we desperately searched for a nearby auto repair shop (while on the highway in a land that was foreign to us), we sporadically decided to take the closest exit and track our GPS to the closest shop: Biltz.
When we finally arrived in Berlin Heights, our anxieties were instantly relieved. We were greeted by Brian, the owner, and he instantly struck up a conversation with us- not only reassuring our group of hopeless teens that they had finally reached an auto store that could help them, but also reminding us of the beauty in humanity. We told Brian the specifics of our issues and him, with another employee, ended up discovering a much greater problem: that our radiator was damaged beyond repair.
A part of me wishes this story didn’t have a happy ending, so I could sit here and make excuses to car damages we were responsible for, but after meeting Brian I’m endlessly joyous there is one. Within 3 hours the car was fixed. A new radiator was found. Free hats were given.
Brian directed us to local lunch spots to wait while the repair commenced. Him and his hardworking crew stayed past the shop’s closing to ensure my friends and I were able to get back on the road the same day we got off it.
The day began with frustration. Swearing. Fear.
It ended with smiles, faith, and gratitude that people like Brian exist.
I have a 2011 Kia Optima I bought brand new. I took it in, as I always have for any regular check ups repairs etc for the past 10 1/2 years. I took it in 2 weeks ago for the routine. Last Friday something broke off, I went into the service and they were too busy even for a look see to find out if I should be even driving it.I drove 30 minutes from them to get home. The next morning I left my drive and knew something was wrong. I called Biltz Automotive and because they care about the customers (They put my life before they’re backlog) they took the time to check things out. Great people, great job! Took of me first, then my car. Highly recommended by someone who may not be here if not for them!
After going to a few different places before coming to Biltz I will never go anywhere else. They will get you in quickly with a diagnosis for your car, thoroughly explain what needs fixed and what may need fixed in the near future. He will give you pricing options for what you need done and for what is needed in the future if you choose not to do all at the time! Spectacular customer service, always done in a timely manner. Brian has down everything from a headlight replacement, to oil change, to replacing an engine for us. No other auto repair shop compares!
Originally from New Jersey. Car had issue off of Ohio Turnpike and we were stranded. Brian and the Blitz family treated us like family and really cared for us. We wanted to go to Blitz for repairs, but Brian very professionally recommended other repair shops for the sake of our own time and night accomodation (in case the car had a more serious underlying issue). Within a few minutes, Brian arranged a few calls with Towing recommendation as well as another repair shop that will best fit our needs. Process was very smooth and Brian was EXTREMELY helpful. We were able to resolve our issue quickly at another shop and continued on our way. Bless the Blitz family.
Biltz did a great job on my vehicle. Another dealer told me it would be over $1,000 to fix my AC in an older care. The Biltz team came up with a solution that worked very well for less than $300. They were professional and explained exactly how they planned to fix my car. I was very impressed and will be using their services for all of my vehicle needs.
I drive 135 miles on a motor route everyday. All Those miles lead to a lot of maintenance and occasional breakdowns. They keep me on the road and in business. Never had any trouble .Never had to fix the same thing twice. Super friendly. Explain everything up front . Very happy with the way they run their shop.
First time customer turned into lifetime customer. I went in for a simple brake inspection and the service was amazing. They sent photos with the brake lining thickness gage proving my brakes did actually need replaced. They then called and broke down the different types of brakes with a value over price comparison. The care this shop has for its customers stands out from the first phone call to schedule an appointment all the way to getting the keys back after they’ve done their job.
I've had my vehicle serviced here several times and will continue to come back. Brian and Brandon go a step above to make customers feel at ease and to make sure your vehicle is back in your hands quickly. From replacing my brakes to oil changes to installing a new turbo, I only trust Biltz Auto to get it done right every single time!
