Morgan’s Towing was exceptional. They had towed my car quickly and promptly! Furthermore, they exceeded my expectations in the service they performed on my vehicle and the timeframe that it took! I had my car back within 24 hours from the time it was towed and the problem was fixed. Five star exceptional customer service. I will be a returning customer.
(Yesterday), 1/30/26 I called Morgan’s Towing Company to have them tow my car due to a flat tire. Receptionist was nice she said they can be there in 1 hour I said that’s fine thank you I appreciate it. Took a little more than an hour but they still showed up. They asked me what car it was, I said this one right here with the flat tire as I was standing next to it. Drove around for the 2nd time as if they didn’t hear or see me. I told the guy assisting the driver to have him stop and lower the Wheel Lift (4 times). Didn’t listen. Proceeded to move forward and cracked the plastic underneath my car. The driver got out I said you just broke the plastic underneath the hood of my car. Blamed it on my flat tire. I asked what his name was he turned around and yelled IT’S TOM. He called his boss and had me speak with him. I explain to his boss what had happened and his boss replied with “what do you want me to do about it” ? I said I want the company to pay for the damage they did to my car. Their boss said we can give you a free tow that’s about it. His boss couldn’t even apologize for what they did. The other guy wouldn’t even give me his name. VERY unprofessional. I called Morgan’s Towing Company back to report the guys who damaged my car. (She The Receptionist), Said that’s why they gave you a free tow. ( The guy in the 3rd picture wouldn’t even give me his name). Terrible customer service all around. It’s the principle of the whole situation. (A simple I’m sorry about the damage), Would have been nice.
So Grateful for these guys. I had a flat tire,as soon as I pulled in they took care of me right away. Their very honest n hardworking family that cares
I cannot stress enough how grateful I am for the fabulous service that I received at Morgan's Auto. While waiting for over an hour for my insurance company's towing service, I was advised to contact Morgan's. I received an immediate tow, and decided that I would also try their Automotive Repairs service. The owners, once diagnosing my mechanical failure, clearly and succinctly described the exact repairs, parts needed, and cost for my cars repair. They went above and beyond good customer service by hunting down a Lexus part that the dealer good not obtain. Morgan's Auto described every repair needed and described to me the process of how they took extra care to examine the entire vehicle for any additional problems, and also took the time to stay in contact with me throughout the process. I left the shop not only very satisfied with the repairs on my RX350, but was also extremely pleased with the fact that I was able to establish a friendship with another local business owner. Very good people who work with integrity and honesty!. I give my highest rating! !
Excellent customer service. Truly, a 24 hour business, Was willing to come pick me up at 10 o’clock at night on a Sunday when all of The other companies laughed at the idea. Flexible and reasonable about meet up time frame. Reasonable prices. Highly recommend
Guy was great!!…hooked up and had me home quick and also took the time to help give me ideas of what he thought was wrong with my car. Would recommend 10/10.
these folks were actually amazing. I was stranded in the freezing cold, and they dropped what they were doing and came straight to me in under 20 minutes. had the car towed home and all said and done in under an hour.
great people. genuinely great service. highly recommend
Great experience with this company. Had an issue called an got towed all within an hour. Great people and great service. Will use again if needed and highly recommend
Morgan’s was incredible. Late evening breakdown on the road - Morgan was able to get to us faster than the initially quoted timeframe and then quickly and efficiently got our truck hitched and towed to our selected repair shop. Highly, highly recommend if you’re in that kind of jam!! Thanks Morgan!
Car wouldn’t start, they came through in the clutch and made it easy as possible to deal with. I wasn’t by the vehicle anymore and the driver waited for me to get there to make sure everything was good. Above and beyond service.
I cannot express my gratitude enough for the exceptional service I received from Morgan's Auto & Towing Services. From start to finish, they went above and beyond to ensure my car was back on the road in record time, and at a fraction of the cost I was quoted at the dealership. My ordeal began when I found myself stranded on the highway, facing what seemed like an insurmountable car issue. Luckily, Morgan's Auto & Towing Services came to my rescue promptly, towing my vehicle to their shop without hesitation. From the moment I stepped foot into their shop, I was greeted with professionalism and genuine concern for my situation. The team wasted no time in diagnosing the problem, which turned out to be far more complex than anticipated. Despite the complexity, they tackled the job with precision and expertise, leaving no stone unturned. What truly sets Morgan's Auto & Towing Services apart is their commitment to delivering results quickly without sacrificing quality. Not only did they fix the issue promptly, but they also managed to do so at a significantly lower cost than what I was quoted elsewhere. Their transparency and honesty throughout the process were truly refreshing and instilled a sense of trust that is hard to come by in the automotive industry. Kudos to the entire team at Morgan's Auto & Towing Services for exceeding my expectations and restoring my faith in exceptional service. You've earned a customer for life!
I have Allstate Roadside but during rush hour and a blown out tire on 77S they cancelled every tow and roadside service I requested. I spent two hours stuck & talked to about 10 different people who all told me they couldn’t help.
So I Google searched a local business Morgan’s was the first to answer and said they were on their way. The woman on the phone was so helpful and kind. When help arrived he was so quick and got my tire changed and before I knew it I was on my way! Their pricing was affordable especially in my time of need . I cannot recommend them enough.
I live in Akron so it was scary to feel stuck far from home but Morgan’s took care of it! 12/10 stars!!!
Came here for a quick used tire replacement the older gentleman first put the wrong tire on my car than once i told him he put the correct size. I noticed my sensor was reading o pressure. He was no help and refused to fix it. My sensor was fine before i came here! They obviously DO NOT WHAT THEY ARE DOING BEWARE COMING HERE!!!! They do not know what they are doing! I ended up getting my original tire back and leaving! He was very rude as well!!!
Update!! Turns out he broke my sensor putting the wrong tire on my rim!! Thanks for nothing!
Blew a tire on the I-77 ramp off of 490 westbound. My insurance contacted them to arrange a tow. Waited over 2 hours. The driver said he couldn't find me despite knowing a specific location and being out in the open. They then cancelled the booking and stopped answering my calls. Look at the pics. If their driver "couldn't" see me, he wasnt looking!
These guys were absolute life savers. I could not have received more kind service from anyone I was given a wonderful price and amazing treatment. I was stranded an hour away from home and still would be if it weren’t for them. These guys are the absolute best!!!!
Morgan was a really nice and straightforward guy! He went above and beyond to help out car get out of traffic and took great care of us when we got back to the shop. He even gave us bottled water.
He helped us out of a pinch when our car stopped in the middle of an intersection.
We needed a tow for our truck, and subsequently the fuel pump needed to be replaced. Initially the team was very busy, however they kept us informed on the timeline and ensured we were in the know. After getting the truck back, the mechanic showed my husband (and our toddler who wants to be a "car doctor") the work as well as other minor issues that may cause trouble later on. Great price and great work. Woukd definitely use again!
I was referred to Morgans by my friend/ neighbor who spoke highly of them. I took my BMW in for some brake work and am extremely pleased with their work and business practices. They were very upfront with me about what needed to be done and that's exactly what they did. They saved me a considerable amount of money, as I didn't need everything the dealership told me I needed to do just to get more money out of me. It's very refreshing to know there's still honest businesses out there. They treated so well, I'm taking my truck in for an oil change next week. When I find a honest and professional company, I remain loyal...and Morgans has a new loyal customer in me. Highly recommend them.
I called early in the morning to have my car towed to the local dealership, and got an appointment scheduled right away. The driver was extremely helpful and knew what he was talking about! Hoping my car won't break down again, but if it does, I know who to call!
It was about 6:30 at night. I was across the street and tried to back out of the parking spot I was in. I caught my front bumper on a guard railing. Tore it off. I put it back in place to pull into Morgan's. Mina (hope I got his name right) stopped what he was doing to help me. He spent 2 1/2 hours repairing my front bumper. All I was looking for was to get it back on long enough to drive back to Akron. He completely fixed it for me. They normally don't do body work. But he took the time to help me. I will bring all future business to Morgan's. I highly recommend them to all that read this. THANK YOU, GUYS! You saved me that night!
This is one of the best twoing companies that has ever helped me! My car was stuck in a field because I work at a school and often have to drive back behind the building for sports practice. I've never gotten stuck before, but today I did. I called AAA and even they wouldn't help me. But Morgan's was all about it. They came and pulled me out. Bola was the name of my tow truck driver and he was awesome! He wasn't going to stop until he got me out. If you're ever in a jam, then this is the place to call!!!
My husband's tire blew out Sunday night and he couldn't get home on the flat. I found a tow company, they were backed up with tows because of the snowstorm but did pick up my husband and bring him home. But after numerous calls, (they stopped answering, and their voicemail was full) getting the run around, paying for the tow UPFRONT, they never towed my husbands car. The gas station that my husband pulled off in and left his truck there, needed his truck out so that they could plow and if we didn't get it out tonight the owner was going have it towed to police impound. Luckily I stumbled upon Morgan's Auto. I called and talked to Bula he told me to contact his brother Mina. Mina was absolutely awesome and professional! After telling him what happened with the other tow company, and even though he was pretty busy, Mina made it a point by getting my husband's truck out of the gas station parking lot and into our driveway. He never once got upset when we called him, (like the other tow company did) ALWAYS answered his phone, even texted a picture of my husband's truck with the text "got it" to us. He was dependable, personable, warm, and friendly, he was also VERY reasonably priced! Thank you so much Mina, I don't know what I would have done without your help! And thank you for getting it before we started racking up fees with the truck being in the police impound lot! I will definitely refer him to anybody that needs a tow, and like I said earlier he was absolutely awesome!
Called Morgan’s to get my truck towed due to my battery being dead. I was able to get a quick response and Mina showed up at my house within 30 minutes. Would definitely do business with them again! Very professional, on time and fast! Thank you
Needed a tow. State Farm roadside assistance sent a guy from Morgan. I'm very particular about my Camaro. I watched like a Hawk. No issues. He even backed up to my garage and rolled the car right into it's spot. A real pro.
We used Mina’s Towing late last night (by calling Morgan’s Auto) to tow our grandson’s car to Morgan’s because it had two flat tires and we never got our tow from AAA. Mina was great! Very helpful and friendly! He recommended taking the car to Morgan’s for the tires. They called us this morning with an estimate (very reasonable) and the car was ready this afternoon. They made a bad situation bearable. Everyone was helpful and friendly.
I received my service on the 7th of April and let me tell you, the customer service was impeccable. I had a flat tire and I didn’t know until Mina pointed it out. He explained what needed to be done to my car and how he can help me. He did not just repair my tire and let me go, instead, he went into details of all the maintenance that needed to be done on my car. In all my years of going to an auto service shop this by far has to be the best one. Thank you Mina, I appreciate it.
These guys are FANTASTIC. My car broke down and I brought it to them to get it fixed. We found numerous other problems with the car, but they were extremely helpful and dedicated to getting my car back on the road. Not only do they work on my car, but they work on my boyfriends car too. Great prices, great people. I'm glad I found this shop to handle my car needs :)
I cannot even fully express how incompetent this company is. I cannot even justify giving them one star. I had an accident on Monday evening around 5 p.m. and immediately reached out to my insurance company to have roadside assistance call for a tow. About an hour and a half later I received a text message that Morgan's Towing would be picking up the vehicle and delivering it to my mechanic less than 9 miles away (this message included the name and the address of the mechanic). I let the mechanic know the car is being towed there, my car could then be there when the mechanic opened on Tuesday I could get my tires fixed and have my car back by afternoon... this was not the case. Tuesday morning my mechanic calls to inform me that the car is not as his shop. I call Morgan's at 9 a.m. who informs me that they were not told by the insurance company where to tow the car, although the information was listed in the text message I received and the insurance company confirmed the information was sent. Morgan's apologizes and promises they will deliver the car to the mechanic as soon as possible, no more than two hours. Around 3:30 in the afternoon Morgan's calls me again to verify the address of the mechanic. The car has still not been delivered. I verify the address again and I am told by Morgan's the car is in route and will be there shortly. Wednesday morning at 8:30 a.m. the mechanic calls again to inform me my car is still not there. I call the insurance company who conference calls Morgan's to find out why my car was not delivered. Morgan's proceeds to tell us the call was delivered Tuesday night. .. an outright lie. The mechanic obviously confirms the car is not there and Morgan's dispatcher tells us she needs to figure out where the car is and she'll let us know, insinuating they basically do not know where my car is at this point. After more than an hour of phone calls between the mechanic, the insurance company, my insurance agent's office, Morgan's towing and myself, a representative from Morgan's finally admits the car is on their property and was never towed to the mechanic. His explanation, "I was busy", like it was no big deal. It is 11 on Wednesday and my car was just now brought to my mechanics. Two flat tires on Monday night and I am still without a car and paying for a rental thanks to Morgan's towing. I will file a complaint with the insurance company regarding Morgan's in hopes that they never use them again, as well as with the BBB. This company lied repeatedly, "lost" my car, let it sit in their lot for over 40 hours when it could have been fixed and back on the road in a matter of a few hours . They are irresponsible and unreliable. I will NEVER use Morgan's Towing again.
Their towing service is top notch and reasonably priced. I had some basic repairs done on my older car and everything went smoothly. I supplied all the parts and everything was installed properly. This place is definitely not glamorous, in fact, a bit sketchy. After getting my car back I was surprised to see all the negative reviews here. Maybe because of the simplicity of my repair I didn’t have any issues. After reading all these reviews I may be hesitant to let them overhaul my engine, but for basic stuff like changing brakes, drive axles, oil change, they did right by me.
Aug 27, 2018
Nearest Junkyards to Morgan's Auto & Towing Service
Website
