I had them replace the PCV valve and hose on my 09 Subaru Impreza. I purchased the Subaru OE valve and hose on eBay intending to do it myself, but discovered I didn’t have the correct socket set or other items needed. They were one of the only places that was willing to use customer supplied parts. The Subaru dealer told me they didn’t recommend replacing the part. I have approx 115,000 miles on the vehicle, purchased new. Never replaced it before, I didn’t even know about it. I saw a you tube video whole heartedly recommending replacement every 30- 50 k. Knapp’s got me in the next day after my call and had it completed by lunchtime.
I have been bringing our vehicles to this location for several years now and the gentlemen here have always taken good care of us. Straight shooters through and through.
Great service, great rates, awesome experience! I will certainly be being my car in for all maintenance. Highly recommend these guys for all your automotive needs. - Michele Jacobs
Great service! They got me in right before the holidays and we're able to get me straightened out in the same day! Great communication, quick service, and honest. I will definitely bring my car back in the future!
I was taken care of by Rob and Dom. Both gentlemen were very friendly and professional. I highly recommend Knapp Maddison to anyone that needs car repairs. Will definitely be back!
My family has been coming to knapps since we moved to Olmsted in 2018. They are always very quick and efficient. Staff is always very friendly and accommodating. Highly recommend :)
They did great work on my car and they were great on pricing 100% gonna keep coming back and highly recommend to anyone who’s looking for work to be done
It’s refreshing as a women to find mechanics that are honest! I had a great first experience and I will definitely be working with these guys in the future!
I have had my vehicle serviced a few times and couldn’t be happier with the service and friendly staff. Would highly recommend to anyone needing auto repairs!
Friendly, Expert Care and Service! Provides needed info and education on car service recommendations based on vehicle make/model standards. Pricing is based on industry standards. We have taken all our cars to Knapp's.
i was very stressed out because of the day i had and then my check engine light came on and i came so i went in to get it looked at the guy behind the counter i think his name was dom went to take a look and long story short found out it was only my gas cap dom was very helpful and kind would highly recommend knapp’s auto to anyone
The staff here was great, I needed help with my car, the answered the phone kindly and got me in and got my car running amazing all in the same day! Definitely will be back!
Dominic is top-notch! He’s a clean, professional, and very honest mechanic. Straightforward and never trying to sell you something you don’t need. If you have any issues with your car or just want peace of mind, especially if you’re considering buying a used vehicle. This is the place to go. Ask for Dominic and you’ll get an honest, fair opinion every time. His work is excellent, and it’s clear he takes pride in what he does. Thank you, Dominic, for being such a great mechanic. We definitely need more people like you!
My son and I have been going to Knapp's for years with many vehicles. The staff is friendly and knowledgeable. Rob lets me know what repairs may be needed coming up so I can be prepared. They have helped keep our older vehicles working longer. Highly recommend.
I needed brakes ASAP and Knapps came recommend. Same day service, right price and customer service on point. Won't go elsewhere going forward. Highly recommend 👌
Knapp’s Madison in Olmsted Township is my first stop for all auto repairs and regular service. I have been going there for years with multiple vehicles and have always had great experiences. Rob always finds a way to help no matter how busy they are. The prices are fair, the quality of workmanship is excellent and they are always honest with any diagnosis and will not charge you for needless repairs. Highly recommended.
I had a car emergency, and my normal mechanic said he was booked out for three weeks. I called many shops in the area, and no one could see me. I called Knapps, and they said they were busy, but to bring it in and they would do their best. I received a call later that morning with an update, and the car was finished before they close, at 5 pm.
My car problems were still not over. I ended up having three major repairs done on my car over a three week period. They were able to quickly diagnose and make the needed repairs, and now my car runs beautifully. Their prices were fair, and were similar to the low end of average prices in Ohio (I googled it).
They provided me a loaner car during the long repair. I am especially grateful for this, otherwise I would have missed several days of work (I use my car for my job). They told me they do that for all their customers, as long as it is not being used by another customer.
All of the staff, and the owner, went above and beyond to get me through my car ordeal. I am now a loyal customer.
I'm so glad I brought my car to Knapps. They did an excellent job fixing the problem, and the pricing was very fair and transparent - no surprises. The staff was courteous, and the shop was clean and professional. Overall, a five-star experience. I highly recommend them to anyone looking for a reliable and honest mechanic.
I brought my Ford F-150 into Knapp’s Madison Auto for an oil change and transmission flush after a friend recommended them, and I’m so glad I listened. Spencer and his team were honest, professional, and efficient. The quality of work was excellent, and the prices were more than fair. It’s clear they take pride in what they do. I’ll definitely be back for any future maintenance—highly recommend!
Knapp's Madison Auto Towing is my go-to auto repair shop for my vehicles. Couldn’t be happier with the service received. Spencer and the staff are not only knowledgeable, but are honest and fair. The transparency on the problem, work completed to fix and fair pricing is wonderful. No hidden fees or surprises had. I'd highly recommend Knapp's Auto to all of my family and friends for their car issues. Happy customer of Knapp’s here, and it’ll continue to be my one stop shop for my car needs. Highly recommend!
Thank you to the guys at Knapp’s Madison Auto and Towing. They did a wonderful job on my CR-Vs tune up, and I didn’t have to wait all day either. I will be back and I will let everyone know how wonderful you all were. Thanks again guys!
Recently visited Knapp’s for a clunking noise in my 2018 Jeep. Rob was so kind and accommodating throughout the entire process. They checked my vehicle the day after I called and were very transparent with timelines for diagnosis! Within 2 hours, they had an answer on my vehicle and I was on my way. Rob gave a thorough explanation and made me feel at ease leaving with my vehicle. Spencer texted to check how things were going 2 days later. Really appreciate a great local spot to take my car with any issues. As a female, this can be intimidating but if you’re looking for a spot that is helpful, kind and makes you feel at ease…look no further ladies!
Nothing to say but positive things! Spencer is incredibly kind, knowledgeable, skilled and accommodating. He did a bumper repair on my vehicle and it looks great. I never once felt pressured to use their services and here they recognize you by face- not just another vehicle they serviced/repaired.
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