Jim and Hensley Towing are FANTASTIC!!! I needed his help from out of state, and he and his team did everything possible to take care of my needs. I got very lucky and picked the absolute right company to help. Thank you!!!
Was on my way home from work and hit a patch of ice and slid off the road called Hensley’s towing they showed up quick and got the job done reliably without any damages made it look quick and easy!
My car wouldn’t start on this bitter cold morning. Jim came to the house to jump start my car and test my battery. I drove the car to his shop and received quick service to replace the battery and was able to head to work. Thank you to Jim and his staff for great service. I appreciate the kindness. I highly recommend calling Hensley towing with any car issues.
They really care about their customers. Not only will they fix your repair, they will also let you know about the safety, and operations on your vehicle, with no pushy sales... Just great service.
Great group of people. The owner helped me out of a pinch. Ended up using his personal truck. To pull me out of a slick situation. When I asked how much I owed him he said I owed him nothing.
Great customer service. Jim is good down to earth good guy and is honest with his customers. They will help you anyway they can. I highly recommend this shop to everyone.
Ditched my car just west of Shelby on snowy and icy roads, Hensley’s was my first call to come get me out! After making sure I was safe, they quickly came to the rescue and got my car out, along with another car in the ditch. Professional, quick, they will definitely be my first call every time
Was in town for my son's wrestling tournament and my check engine light started flashing, Hensley towing provided great service, they were quick to respond and very reasonable. Even gave me a ride back to the school after dropping off my vehicle so I could continue watching the tournament. Great people! Highly recommend.
Great customer service, they can take care of all your vehicle needs from oil changes to tires to fixing something that may be broken ..... just not a tow company...... they are a full service shop all the way up to servicing big rig for tires and more
Awesome and friendly service! We only use Hensley's auto shop because of their knowledge and fast service. They've never let us down and the prices are very reasonable. We always get incredible service here! CG
Great customer service .My diesel RV broke down near their shop 200 miles from home: They adjusted their schedule and had me up and running the next day
Hensley was great and very professional, getting a driver out to my work as soon as possible. Jim, the driver, was extremely nice and was gentle with my truck getting it on and off the rollback. Definitely will use Hensley again for any towing services in Bucyrus!
Hensley’s came through for me two days in a row with amazing service at unbeatable prices. Every person I came into contact with during my experience was so helpful and kind. Kim especially went above and beyond for me the first day, going as far as trying her hardest to find other companies to help me in an effort to avoid the wait they had. The next day it was no question who I was going to call first. Their driver was incredible and took me home for no additional charge. (It was definitely out of the way!) All of this to say, I will forever recommend this business to others, and I will never be using another towing company. 10/10 - thanks again, guys!!
Once again, Jim, Kim and their crew have showed me why I will always go to Hensley Towing and Recovery for my automobile repair needs. A few weeks back, I was told by them that my vehicle needed new tires and rear brakes. I made an appointment for today and they had the work done within a few hours of me dropping the vehicle off despite other incidents that came up. Jim and Kim run a top notch business and have a great group of guys that work for them. I highly recommend Hensley for your automobile work needs. Thanks again to all of you.
My fiancee and I were driving through bucyrus heading in the direction of Columbus when all 5 studs of our back passenger wheel snapped and our tire went flying off of our van while pulling our 26' camper. They got to us pretty quickly despite being in the middle of another job. Only charged us $125 for the tow. Jim got right to work on our vehicle the next morning. Him and his crew spent so much time and energy to make magic happen on the van. These very good and very kind mechanics rebuilt the entire back driver side brake drum, put a new caliber on and wheel barring. Also put new studs and lug nuts and only charged us a portion of what they deserved for the miracle. I would highly recommend this company any time you need any help for anything. They are blessings
The transmission went out on my grandsons truck while we were moving things. Luckily it was in my driveway but his house is in Carey. Hensley sent Andrew out to help and he was awesome. Definitely knew his job, very professional and courteous. Will definitely refer anyone to them. Where he delivered it to is a very tight squeeze but Andrew made it look so easy. Hats off to him. Great job
I wish there were more stars I could give. Yesterday my car got stuck in reverse in middle of Wendy’s. I was hour and half from home. I called AAA and Hensley’s came out within minutes. We were worried we would be stuck in Bucyrus with no way home and no where to stay. The tow truck driver had me back right up to his truck. In pouring rain he was able to temporarily fix my car and I was able to drive it straight home. He could have just put it on his truck and left. But he really did save us a lot of time,money,and stress. Thank you for your help. You truly do not know how appreciated it is.
I truly cannot rxpr ss my gratitude enough. We broke down in a very precarious location on a bridge between two exits. And we were more than two hours from home. The owner got a tow truck out to us immediately. The tow truck driver was curtious and cautious, ensuring our safety. The truck was immaculate and had plenty of room for us. The owner saw that we were stranded with no viable way to get our vehicle or ourselves home. He got the vehicle in immediate and got us back on the road. Their shop was clean and and welcoming and all of their staff took excellent care of us. Thank you for making what could have been a nightmare into a pleasant experience! A breakdown is never pleasant, but I am so thankful thay since it happened, Hensoey Towing And Garage was close and so willing to assist us s. You were all an absolute blessing! Thank you!!
Hensley saved our asses! We were heading home when our car broke down. We live 3 hours away from home and I was looking on google to just take us home and figure a way to fix our car. Jacob, picked up the phone and told us he could fix the car and save us money. I honestly didn't even know their services but Jacob not only saved our asses they fixed our car took us to where we needed to go for the night and even called ahead to make sure there were rooms available. I cannot thank this company enough on how much me and my family appreciate Jacob and the rest of his crew for going above and beyond to help us get back on the road and get home safely. THANK YOU THANK YOU THANK YOU!
Jim was very helpful and came in half the time that they originally had said to pick up my truck. He got it loaded and dropped off quickly and efficiently. I'll definitely be calling again for future business.
They were so nice to me and did a great job on my car! I needed a lot of things done and they did them quickly and didn't over charge and they fixed my door latch without asking!! I will definitely be coming back and would recommend to anyone!
