What clients say about OEM Auto Recyclers in Bluffton (OH)
Extremely disappointing and misleading experience.
OEM Auto Parts advertises multiple complete engines "runs good” in the $500–$600 range. That sounded like a fair deal, so I called to purchase one. However, when I actually spoke with them, I was told they would not sell me an engine with over 200k miles on it—even though those are exactly the engines they’re advertising at that price online.
They admitted to having those engines, but Instead they tried to push a different engine with 75k miles on it costing well over three times the advertised price. When I explained that the higher-priced option was out of my budget and that I simply wanted the $600 engine they advertised, the response I got was literally, "We're not going to bring in an engine with 200,000 miles on it, thanks for calling,” followed immediately by them hanging up. I hope they record their calls in case anyone cares to verify that.
This feels very much like a classic bait-and-switch tactic: advertise low-priced items to get customers to call, then refuse to sell them and push a much more expensive alternative instead.
If you’re going to advertise engines for $500–$600, you should be willing to actually sell them at that price. Otherwise, don’t advertise them. Businesses should probably familiarize themselves with bait-and-switch laws and basic customer service before treating potential buyers this way.
I would strongly recommend buyers look elsewhere.
Had a great experience here at OEM auto recyclers. Had a little confusion on the radio part but they was super kind and very nice to exchange the receiver for the screen. Thanks to the whole team.
Got a used engine from them and it had a part broken that required removing a valve cover but they mafe it right with me. Very friendly and knowledgeable staff. Highly recommend them .
Called and spoke with Alex. Was able to locate the engine we wanted within short call, verified total price including shipping and approximate delivery timeframe, sent payment information and invoice for a painless transaction.
I called searching for a Ford F250 radio and Alex helped me every step of the way. He was very knowledgeable and polite, not something you experience very often when you are an individual searching for parts for your private vehicle. I highly recommend OEM Auto Recyclers and asking for Alex when you are sourcing parts. Thank you Alex!
Got a center console for my truck. When picking up, found out some parts broken. Alex apologized and gave me a great deal! Can be kinda a crap shoot with salvage yard parts, but that definitely run an honest operation.
Alex was super helpful. The process from dialing them to hang up with the part ordered was 6 minutes. The part price was also competitive. I win all the way around.
I highly recommend OEM! They are among the best in the recycling industry!
I ordered a infotainment screen from Alex for a my shop. He made it an easy process, noted the order as I asked and I received the part quickly in excellent condition. It's rare that I receive one of these screens in such great condition. Whoever pulled this from the vehicle is a very good puller. There wasn't a single pry mark on it. I looked untouched, like new.
Thank you guys for doing everything correctly from, order, pulling, packaging and shipping on time!!!
Clean & Profesional parts dealer. I purchased a pickup bed for my personal truck. Alex and the rest of the office staff are very friendly and helpful . They verified the part and condition. I did not feal rushed and they answered my questions. I picked up the bed several days later. they loaded the bed on my trailer. The condition and quality of the part was A+ and they allowed me to fully inspect the part in person before purchase. An excellent facility with quality parts and knowledgeable staff made for an easy and positive buying experance. Since this was for my own vehicle Bed was same color as my truck and paint was in great shape so I just bolted it on and looks great this saved me allot in refinishing costs. Thanks OEM Auto Recyclers.
Alex Nichelson is a very good salesman, he responded quickly and found me a bumper that was not available anywhere. I came from Detroit and he helped me quickly again. I recommend this consultant, he is very polite and nice.
Bought Transmission took to mechanic and was bad Transmission.fluid was black with shavings in it. Refunded my money with no problem but drove 200 miles to buy Transmission and 200 hundred miles to take back. Asked them for half of my gas money back and they refused. Don't feel safe buying anything else from them.
Update : OEM was very friendly and helpful when we originally picked up a motor.
Since that time our experience has been very different. The motor purchased was not working. We thought there would be no issue in contacting OEM to get a replacement motor based off the warranty or guarantee. However we continue to get the run around. We call- get transferred - leave messages - etc. We will occasionally get on the phone with "the right person" and be given directions about sending pics or having the mechanic call. We will follow the directions and then have no follow up. After several attempts we may get someone on the phone who treats us like we are trying to be dishonest. After days of attempting to resolve the mechanic was able to get on the phone with someone from OEM Fri at 4pm. Was told they are leaving for the day and they will address it monday. There is no sense of urgency to return calls or resolve the matter.
We understand small business and respect that everyone is busy. But when you spend thousands of dollars on a part that isnt working it is frustrating to get the run around.
When we picked up the motor we were very pleased and hoped this would be a place we could purchase from again the future for other projects. Now im not sure it was worth the time/travel.
I am hoping that everything gets resolved and i can update this review with a positive resolution.
This yard lacks good morals and ethics. Unless your a nationwide shop, youre dirt to them.
Recently purchased a $5k Hemi Engine. With a $1500 additonal 3 year warranty. It arrived with a missing driver side exhaust manifold, 2 broken exhaust bolts and 1 stripped hole, 1 broken bolt had an extractor broke off in it.
No big deal, heli coil and a little welding and its fine. Annoying...but fine. Worked through the night to get it installed, to find a loud tick on start-up. Failled lifter wiped out a cam lobe, shouldve been an obvious problem while it was in the donor vehicle. Spent the rest of the weekend putting in a complete new top end so the truck can go back to work come monday.
Engine - $5k
3 yr wrnty-$1600
$6600 paid to OEM
Instead of reimbursing me for parts and labor to fix their engine (that would otherwise need thrown in the scrap pile) they decided that an $1800 refund would suffice for my $3400 engine repair bill (cam, lifters, head gaskets, hardware, head refurbish).
Mind you, if they refunded the repair amount they would still be making $1600 on a known junk engine including removing the 3 year warranty.
Parts-1580
Labor-1820
Total- 3400
Oem labor payout -1000
Oem 'parts' coverage-800
Oem total refund -1800
Now i also have no warranty coverage on the engine. I took a HUGE loss dealing with this yard, this will certainly be the last time.
3 months ago they sourced a '14 escalade headlight for me ($1400), on day 31 the vehicle came back for other work and i noticed water in the headlight. They stated because it is outside the 30 day warranty that it is no longer covered. Ok... maybe do whats right instead of holding tight to fine print.
Over the last year. This yard has cost me more money than ive made by using them.
I have used this yard for years. Spent 10's of thousands. Have had progressively worse issues with them develop over the last 12 months.
My name is Eric and tate!!!!!!! was The guy to handle a part that I needed that I’ve been searching for for a very long time He was very helpful and was Great with communication and when he said he was gonna call me back he did so I received my part very fast. He also followed up to make sure that I received it and if I had any more questions, I suggest if you guys Call OEM auto,,Make sure you talk to him. He was amazing. Really appreciate his help.
This was one of the easiest and best transactions I've ever had. I was in a tough spot to replace a seat quickly, and Connie was so kind and helpful. She had answers to every question and did me a huge favor. I really wish I needed to buy more so I could support this business further. Thanks so much to OEM Auto, and to Connie for her patience, kindness and helpfulness - it is very appreciated. If I never need another part, I'll be back here first.
I had an amazing experience at OEM Auto Recyclers, Morgan's customer service exceeded my expectations! Their selection of parts was impressive, and everything was well-organized, making it easy to find exactly what I needed. The staff was incredibly helpful, knowledgeable, and friendly, going above and beyond to ensure I got the right part for my vehicle. Prices were fair, and the quality of the parts exceeded my expectations. I highly recommend this salvage yard to anyone looking for reliable used auto parts at great prices. I’ll definitely be back!
Needed some body and trim parts for my '16 Impala, was referred to OEM. They had the right parts for reasonable prices. would have been perfect had it been the right color, but they can't sell me what they didn't have. I talked to Connie on the phone, and she was friendly, knowledgable and polite. I was warned of making sure they had the parts removed before I traveled three hours. I know that I am not their only customer. Great people, great prices and the neatest, cleanest yard I have ever seen. And yes, I would wholeheartedly recommend and check with OEM before buying anywhere else.
Purchased a motor for my. 2020 Subaru crosstrek and overall was in great shape. Also communication/customer service was top tier. 10/10 my 1st call for a replacement engine and or parts!
Great service, quick responses part exactly as described fair pricing. The whole package! This is what it's supposed to be like when dealing with a used parts retailer. 100% will be back. Well worth the drive
I picked up this motor from OEM Auto Recyclers and I was really impressed and pleased with how well they prepared and packaged the motor. I got to work with Alex on getting it. He's one of the best sales people I've ever worked with! Super nice and really helpful! A++++
Will definitely buy from here in the future!
Purchased a fusebox online thru OEM Auto Recyclers to receive a fusebox with heavy corrosion. MICU and fusebox was not usable but was contacted by the company, situation was resolved. Money was refunded. OEM Auto Recyclers are honest, communicative and I would be glad to do more future business with OEM Auto Recyclers. I appreciate the help and services provided, OEM Auto Recyclers.
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