What clients say about Ace 24 Hour Towing in Bismarck (ND)
I don’t usually leave bad reviews, but this experience was frustrating. I contacted this company for a winch-out service and immediately noticed a negative attitude on the phone. They initially agreed to help for $500, but their ETA was too long for our situation. After checking with other services and calling back, the price was suddenly increased, and the attitude became even worse. I ended up using another towing service that was farther away but much more professional, charging $650. Unfortunately, I won’t be using this company again.
I called for a tow (very dead battery), and they arrived in about five minutes and offered to try jumpstarting it. Was able to jump it and save me the towing fee! Great and professional service all around
Had an emergency tow with this company, didn't give any options outside of towing to a shop, charged over $500 for a 2-4 mile tow, than was going to charge me an additional $240 for towing it to and from a shop without communicating with a shop they were towing to. Refused to tow it without being paid upfront (versus working with insurance ) Upon towing to the shop driver refused to allow me to take out personal belongings in violation of state law.
I didn't sign, authorize or agree to cost of tow. Getting into an accident is already hard, this makes it even harder.
More than $1200 for a 38 mile tow at 6 AM this morning. Just got off the phone and was told the price was so high because of road construction. Hopefully you don’t break down near Bismarck North Dakota. If you do I highly recommend finding anybody else to tow you to the shop. Unreal
I would not recommend this towing company to anyone. They completely overcharge for their services and take advantage of people in difficult situations. It felt like they were more interested in making a quick buck than helping their customers. Save yourself the headache and find a more honest and transparent towing company who treat and bill you properly
I have never in my entire life been treated so poorly. My teenage daughter was in a very bad car accident. The sheriff had Ace tow her car off the roadway as it was not drivable. She was taken by ambulance to hospital. This was on a Friday evening. We went in right away on Monday and was told unless we paid over $750 we could not retrieve any of our belongings. As a matter of fact, they were not even going to allow me to take the requested photos for the insurance company without payment.
I asked to speak to a manager and was told “I am part owner! And that’s our policy” I was upset and requested to go back to take photos for insurance reasons. I said I have never been treated so poorly in my life, like I am a low life criminal. I have never been through this and could have used a little help!
She very firmly told me don’t even think about taking anything out of the car. My two teenage daughters were with me. We got back to the car and a gentleman stood watching us the entire time like we were criminals. I took my photos and then was informed I can either give them the title and keys for my car or find someone else to take it and they would put it out on the street and we would need to pay and additional $200 a day fee. I had put brand new tires on my car a month prior and was told I could not have them.
It appears from prior reviews by Sydney Lahtiner, Pam Hartwig, Sthefany Flores, Terry Tennison, Jesse Gwinn and Tammy Day that this is how the business is run. Sadly there are not any options for tow places in town. I am a nurse and my husband and I are business owners in town and I cannot imagine treating my patients or our customers the way I was. If I could have left 0 stars I would have!
Huge storm hit last night that killed my car while driving home from work and I had to leave it on the side of the road, called the non emergency line to let them know about it was told I'd be notified before it had to be towed this company towed the car so when I went to check on it after everything dried up with tools it was gone, got info from the police that this company had my car so I called them the same day and was told by someone obviously drunk that he can't check it my car is there and for me to come in during office hours which are 8am to NOON now they want to charge us $660 for the towing and WINDSHIELD DAMAGE after I came in to try to get my car I expected to have to pay something to get my car back but not almost $700 for something I couldn't control and notified the authorities of
Their employees are complete lunatics. No one was getting towed, I assume the employee was on call or had been working after hours considering the beer in his hands that he sipped before getting into his work truck. He blocked my driveway in and when I told him you can’t park in front of peoples driveways I was met with verbal harassment and now I can’t even walk outside of my own home without being verbally assaulted every time. You’re a towing company… next time I’ll just call a competitor to tow your truck. Don’t use them. I’m a a member of the public, I own my home and vehicles, there was 0 reason for them to get aggressive. I’m not even a client. I couldn’t imagine getting caught up with someone as incompetent as them.
After an accident with my van and not being allowed to retrieve personal possessions including my new tires, rims, stereo etc. is not only ridiculous but should be illegal for this company to make these rules and policies. I will never use them again. The reviews by Sydney Lahtiner, Pam Hartwig, Sthefany Flores, Terry Tennison, Jesse Gwinn and Tammy Day are all true. My insurance company couldn't believe it but they have heard of this before. Never again!
Very good company. Fair and honest. Transmission went on my kenworth 35 miles from town and Wayne was excellent to work with, driver was very friendly, efficient and knowledgeable. They are a great group of guys who didn’t abuse me. I highly recommend Ace for all towing needs. They were not able to tow me back to Wisconsin however Wayne gave me another tow company contract that was honest and fair to get my truck home to my shop so I can fix it! Don’t be fooled by the negative reviews they are not accurate! Thank you Wayne
I hope you never have the horrible luck of having to deal with these unscrupulous people. The state of ND and or the city of Bismarck should pass a law that prevents this business from their ability to legally charge these exorbitant sums. After he was in a car accident they charged my disabled son $1000 for towing his car and $50/day storage. They wouldn’t even let him retrieve his apartment key or even see the car without being paid $1600. They basically somehow have the ability to legally try and extort a large some of money from an individual by seizing their property. My son did not hire them they were called by Bismarck PD after the accident. They towed his small SUV about 5 minutes from the accident scene in town to their lot. Interestingly I’ve come to find out that this business’s practice’s are WIDELY known around town.
Avoid them at all cost.
After my accident the police called these rip off artists...I had triple A but he showed up charged me 300. For the accident 150.for a dolly,winching light 200....clean up from the few pieces in the road 185 total price 935.$ I will never call them or I didn't in the first place!! One start only because it was still there and I drove it home...NEVER NEEDED THEM!
Actually, I don't give it 0 stars because you can't. THEY STOLEN $800 that was in the glove compartment and when I complained to them, no one responded, they are thieves and scammers. For the service they charged me $4,000 to tow my truck and they did not want to give it to me in 24 hours because they wanted to continue charging for more days. I do not recommend any of these companies (ACE) and (BERG'S) they are a bunch of garbage thieves I hope the authorities come to investigate the scam they are doing.
435 dollars to get my car back after being towed. No explanation as to why it was this expensive. Also the lady I talked to on the phone was extremely rude.
Absolutely horrible rates. Calling to see how much a tow to Williston would be and how long. $2500 minimum plus mileage. Dakota towing flat rate of $1350. Dakota towing also beat their timing by four hours. What a joke of a place.
I recently had a great experience with the towing services of Ace 24 Hour Towing. They were quick to respond, professional, and courteous. I had an unauthorized car parked in my parking space, and they were quickly able to resolve the issue by towing the car. I was really impressed by their service and would definitely recommend them to others.
I called talked to George. Ace had my vehicle back on the road driving in less than 45 minutes. It was stuck in the ditch over 30 miles west of Bismarck ON I 94. Keep in mind this was a Friday a few minutes after 5:00PM. I couldn't believe the service. Great Job!
We hit a deer with our semi and lost our radiator and air I called Ace and they came and towed us very quickly. Tim was our tow driver and he was very professional and informative. I had a great experience with this company from start to finish. Thank you so much for rescuing us in our time of need. I give this company and Tim 5 Big Stars
Pricing is Outrageous. $1,700 for 3 men to show up and do a 1 man job.
charges 200.00 hour for travel time not counting the wages. Please do not use these guys. They also charge a clean up fee OF THERE OWN truck when they get back.
Great service.
Tim was prompt and so was reid .
Very fair price for pulling semi and a loader out of mid 2 weeks ago. Older winch truck but did the job
Yesterday I was told it would cost $600 to get my car back after it was illegally towed without proper notice and today I was told it would be over $800, the max daily storage charge is $50/daily by law in the state of North Dakota. Don't let this company scam you, because they will try.
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