I called this business all the way from Pennsylvania in panic because my dad’s car had stopped near where they’re located. It was Friday night and everything was closed the next day as it was a weekend. Not only did Zack make sure my dad’s car was safe in a shop, he made sure the shop would open for my dad, and he took him to a hotel nearby. I cannot fully express my gratitude and the peace of mind Zack gave me. A wonderful service provided by a kind, respectful man!
They worked on my vehicle and did an amazing job and charged me a very good price compared to other shops! They’re very kind and honest people. I highly recommend this place!
Just an awesome guy. Picked my Jeep and I up along I-77. Then dropped it off at the garage and then took me to a motel until they can fix my Jeep first thing in the morning. I can't say enough about Zack. You need a tow he is the man to call. Thank you Zack.
This company seems to have mostly good reviews on here but here is a little of my families experience with them.. These people are very rude and have zero sympathy for anyone! My mother was in a car accident and they wouldn't allow me or my father to get any of her belongings out of her car without payment first by belongings I mean wallet with insurance card ID etc and cell phone. They also told my father she had to be the one to get her belongings mind you she was in ICU with 26 broken bones! Seems to me that this company is just money hungry! Mind you the company my father worked for 30 years closed down so he had been out of work, 2 weeks before my mother's accident my husband had a horrible accident and almost cut his pinky off while working and we were having to drive back and forth to winston to be with my mother in ICU and take care of my husband and son it wasn't like we had just extra money laying around at that very moment.. I even called the local sheriffs department and talked with several of them and they even said they didn't understand why they were acting in such way. Also my mother left a review on here as well and they replied with an absolute lie saying "she was drunk or high and left the scene of an accident at McDonald's" but sounds to me as if they have memory issues or a substance problem she was no where around McDonald's i will add a photo for proof. But even if it were true they could face legal consequences for sharing such information.. We wasn't asking for "hand outs" we were asking for grace. How they responded to my mother's review shows their true colors and speaks volumes.
***Edit to Review****
Once again this company is lying about the events of what lead up to my mother's accident! Like I mentioned above they can face legal consequences if it were true! And this speaks major volumes, I guess they can't handle a bad review.....
These people are very unkind, especially The man who runs the place. The below comment is what they had to reply witch is a total Lie!! Being a little more honest these People wouldn't even allow Us to get Anything out of Our car without paying them something while My wife was in ICU .
Terry responded very quickly. The best service. No need to bother with roadside assistance companies. They make you wait hours on end and charge you more. Use local and schedule direct
We broke down on the side of the highway, with kids.. it was scary. I called Zach's and got Terry.. I was not from town but Terry figured out exactly where I was.. he was close!! Within 10 minutes we saw a tow truck going the other way down the highway honking.. my kids were waving, we were going to be saved ..
Terry was so helpful too!! He actually knew what was wrong with my car before the mechanics.. very knowledgeable, kind, and good person!!
I think my tire exploded!!! He let me drive my van up on the flatbed and it left a trail of what looked like soot LOL. OMG with nerves a little frazzled it was great to be greeted with someone so calm and reassuring. Thanks Zack for getting me to the tire place and being so fast heeeeheh.... Jes saying... my tire went boom.
My daughter’s car broke down on 77 northbound on her way back to Tennessee. These guys went and got her car and took it to a tire shop for me. The customer service was outstanding. The sweetest guy even When I called him at 1 AM and woke him up!
Zacks towing to the rescue. My truck lost its alternator on 77 south in a dangerous curve of the highway. We had no lights and flashers. It was a dangerous situation. Terry answered the phone quickly and dropped what he was doing and arrived quickly. He was professional and treated the situation with the seriousness it deserved. He got us off the highway and towed our truck and trailer to a mechanic that he recommended. He even called and explained the situation. He took us to a hotel and said the mechanic would have the part first thing in the morning. Man, what service. This guy really gave a darn. If you break down, this is the guy to call. Thank you Terry
Saturday 3-29-25 @ about 3:52 pm we blew a tire on our toy hauler on I-77 at mile marker 78. Looked up road side service and found Zack's Towing. Gave him a call and he came right out, changed our tire, and had us back on the road very quickly. Super nice guy and very reasonable. Thank you for your quick response and excellent service.
Zack's Towing did a great job and was very professional. My wifes car had partly gone down an embankment and was stopped against a tree. We called other tow companies, and they were either busy or said they weren't equipped to do the job. We were afraid it would get damaged being pulled out, but Zacks was able to get it out without damaging the car. I'm very happy with their work.
Zack's Towing did an awesome job tonight changing out a flat tire. Got us back on the road with quick response and great service. Highly recommended there service.
Called Zack's towing at dawn as I'm sitting on the side of the road, engine was starting to overheat. Terry showed up super fast! Towed my Jetta back to their shop. He even helped me deduce what was wrong(fortunately it was something stupid and easy) and had me back on the road in 30 minutes. If you are in the area and need a tow, call Zack's towing first. Hands down the best tow service I've ever used, and Ive used a lot over the years. A+ 6 stars if I could!
We had a blow out on 421 S 10/5. Zack was there in 20 minutes to get us loaded up and delivered to Elkin to a tire shop. Excellent experience for a stressful day. Super, super nice guy. Should be wearing a superhero cape!
Awesome service, can’t thank them enough! Had my tire blow out on 421 and they arrived within 20min of giving them a call and were able to put my spare on in no time! If you’re in the area and need help, make sure to call these guys!
You don’t need to search any further. Terry from Zach’s Towing was so helpful, honest and knows what he's doing. My family and I were out of town at a VRBO home for son's wedding when our F250 wouldn’t crank. After having to wait 9 hours to find out Triple A couldn’t even locate a tow that could handle the size of my 250 crew cab truck, we called Zack’s. We had no clue where to even ask him to take my truck since it was the weekend and we couldn’t talked to any mechanics with everyone closed. Terry talked to us about the issue we were having and recommended someone, called them for us (since he knew the owner) to confirm we could bring it, and was loading our truck on his fully capable roll back within 30 minutes. I felt completely comfortable leaving my truck in Terry’s hands and heading back to South Carolina (3 1/2 hours away). He was an answer to our prayers and I’m so grateful for his help in a very stressful situation.
I’d highly recommend Zack’s Towing. I was having issues with my car and took it to several mechanics before I got it into Zack’s. Zack’s Towing took the time to help properly troubleshoot my vehicle and fixed the muffler issue for a fair price. I was extremely satisfied and happy with the service from every employee at the shop. I’ll definitely be doing busy with Zack’s Towing in the future and I’d highly recommend them anytime!
Highly recommend Zack’s Towing!!! Today we broke down pulling our 5th Wheel camper back home to Charlotte, NC. Called Zack’s Towing and Terry came to tow our truck and had a friend of his come and tow our camper to his shop as well. While waiting at his shop for about 2 hours waiting for our ride back to Charlotte - we felt just like family. On a day that could have gone a whole lot worse Terry sure helped to make things go so much smoother than it could have been. Thanks Zack’s Towing for all your help today!!!
Triple AAA left me stranded for 3 hours on I-77. Ended up calling Zach’s towing. I can’t recommend enough! Terry was there within 30 minutes and was so amazing! He saved me. I was so scared being on the roadside and so relieved to see him pull up!
I called Zac’s towing early morning, 6:30 AM when my tire blew out at 77/421 interchange. Terry was there within 30 minutes to tow us to the tire shop. Fast, friendly, efficient and affordable service. Thank you so much for helping us out today.
Terry was a blessing! We were on the shoulder of 421 coming home and blew a tire on our camper. Zach’s Towing rolled up for the save! Terry was so kind and helpful and told us where the next trusted tire store was just up the road. Thankful for their help and kindness!
They responded immediately. Professional and courteous. They regularly tow to area based auto repair shops and because of that they have an inside track to getting you serviced. AAA is almost a scam for rural areas… Forgetaboutit!!! Call Zack’s Towing instead!!!
I had a wonderful experience with Zack towing. Terry arrived quickly with a rollback. After assessing this situation, he checked my battery and determined it needed replacing. He Contacted a AutoZone nearby and when I got there, they were waiting for me with a new battery. Thank you, Terry for Your assistance while I was stranded 60 miles from home! I highly recommend this towing service
Terry was wonderful and more than helpful with our blow out on our boat trailer. He was honest, trustworthy and fair. He went above and beyond the towing service by helping us find someone to fix our issues. Would highly recommend! Thanks Terry, you’re the best!
A wonderful towing company if your in need. Operated by a family team who are empathetic and understanding. They are very responsive and quick to assist wherever you are. Terry is knowledgeable about his business and all around best option for any towing or repair needs.
