The phone contact, Matt, was very knowledgeable & helpful. The folks at the pickup location were helpful as well.
Just be aware that there are no restroom facilities available at the pickup location, even if you're a paying customer. The restrooms are for employees only. That's the difference, to me, for the 4-star review, instead of a 5-star review.
Insane dealing with Wayne’s Auto Salvage all you get done is sent to their voicemails. No phone calls back take over a week just to get a wheel. Very incompetent set automotive back 100 years.
By far the worst salvage place I’ve ever been at, spent over 200 dollars for a radiator I waited over two hours for an “inspection” just for them to give me a broken radiator. At the time I didn’t notice accepted it and took it and by the time I went to fix my vehicle it was broken as if someone had cut the tube off, I thought maybe it got broke on the way to where I was going so I kept it and just ordered a new radiator, I went the second time got told it would be ready at 11, I come back at 11 I then waited over two more hours for another “inspection” after spending 100 more dollars out of the 200 I basically gave them for free for the other broken part, they finally were ready to give me the radiator after waiting for over 2-3 hours for another radiator I took one look at it and seen yet again the tube had been cut off of the radiator making the radiator broken, I came back in and requested a refund, the staff was rude even ignoring me and disregarding something they did, I then waited AGAIN finally the employee walked out with a receipt and said absolutely nothing to me so I stood there waiting for comfimation of my refund, the employee then came back after hiding in they’re office asking me rudely “is there anything else” I just walked out, do not come here for parts they will just waste ur time and give u broken parts expecting u to pay for it. NEVER I repeat NEVER come here. My whole morning wasted just to haft to order a brand new radiator from somewhere else. Do better.
Avoid. Aesop does business under Wayne’s name. They delivered the incorrect size wheels. I asked for a partial refund or expedited shipping and they said they can’t. Service lady was quick to blame the new guy for his mistake. My part didn’t arrive for 9 days and I had to extend my car rental.
The people who help you find the parts you need was totally unprofessional rude and irresponsible gave me hard time when I asked for tracking information and other things told me it was one color and also had no clue what the part was gonna come with I got there and I had a total different experience lady was very nice helped with the part load it in and great customer service just wish better communication between employees to employees and also the customer buying I hope I don't have to go through that again but would like to go back
Great customer service overall! it was a pleasant buying experience. Bruno was helpful when I needed a part and was transparent throughout the whole process. Recommend 10/10 for any used part purchase.
Charge $100 for a spare tire was told that the tire was on the rim before I got there. She said she was going to get the part pay for it upfront no cash refunds they will mail you a refund came back with a rim and said oh the tire isn’t on the rim like what the heck what did I pay $106 for Would not recommend
I purchased a used part from here and paid a fair price. Great people to work with, and everyone was very polite and professional. I will definitely be buying more used parts from here. Highly recommended.
We contacted them regarding purchasing a truck bed they had advertised and asked if they would check if it was rusty. They told us they don't check parts unless we pay first. I didn't love that, but went ahead and did so. They won't take a payment over the phone, so we had to pay via a web link. I had to try four different cards before I found one that didn't block the transaction as fraud, which has never happened to me anywhere. 12 hours after the sales rep confirmed payment was received, I had to reach out for an update. 12 more hours later, he responded that they don't have the product at all. When I said I think the best business would be checking if the product you're advertising is actually available before taking $1200 for it and wasting days of someone's time, he replied, "I already explained our process to you." Talk about the point going over someone's head. I get stuff happens, but even a simple "I'm sorry about that" would have gone a long way.
Twice these folks have completely wasted my time. The first time they were four day behind on pulling a radiator and this time the order we placed for a carrier and a few interior pieces for one of our fleet partners. According to the associate up front the order was never even placed on top of being 3 days behind! We’re more than a hour and a half out from their Goldsboro location. These delays waste my employees times and strains relationship with our customers! The employee I spoke to act like she could care less! Unacceptable!
Worked with Spencer ordering a whole new engine for my vehicle. Always kept me updated and was very thorough in explaining their warranty options. I can’t thank him enough for helping me get my vehicle back on the road!
Great service! Great prices! Fast shipping! Order two coil springs for my 2017 Audi Q7 (4M), Wayne Auto Salvage even send lower and top mounts for it! Thank you guys!
Place use to be a great place. Now you’re told one thing and then another happens. If your a shop depending on parts to be delivered better not count on them to get the parts to you in a timely manner. Not even a week later. No longer will be using them.
Been doing business with Wayne Salvage for ever so to speak....My go to person is Angie and we have a great business relationship....she has Always gotten my parts which have always been top notch and and good prices..... sometimes we have had to haggle but never nothing but just a little difference...parts and customer service and personal service and friendship I would say are the cornerstone to Wayne Salvage success....if you are looking for used auto parts that won't break the bank ....Give them a call...They have been my First Choice for decades!!
Bruno Alemanis is the BEST Employee I've ever dealt with. He is the reason why I keep calling. He always Checks his voicemails and calls me back and goes the Extra Mile to satisfy my part needs. Thank you for all your hard work and will always buy from you! Best Junkyard I know! Really Good Customer Service and Amazing Quality Parts!
Ordered radiator intercooler, paid. Next day instructed will cost more, additional shipping. Already committed so went along. Couple days later what arrived was leaking oil profusely. UPS not happy about mess. Opened to find what a appears to be a core or scrap cooler not even remotely similar to mine. Was very specific when ordered, brand , condition. Sales rep confirmed, invoice and packing slip specific for part ordered correct. What I received not even close, in addition to highly unprofessional condition shipped. Invoice double for something unidentified, leaking, different brand/ make Sent pictures, explained problem. Won’t return calls. Won’t answer emails. Requested status for replacement, ignored. Turning over to prosecution for fraud
In late September of 2022 I ordered a rear differential for my wife’s 2015 Cadillac ATS. A lady named Penelope assisted me and found one which cost me $1955.00. It was sold to me with the 90 day warranty Wayne Auto Parts issues. Now, my wife works from home and mostly drives her car on weekends; so over a five month period she put approximately 2300 miles on the car. At the end of February 2023 I drove the ATS and noticed a roaring noise and took it to our mechanic who confirmed that the rear differential was shot again. I called Wayne Auto Parts to see if they could give me some assistance in replacing the differential again since it only lasted a few months. I was told by an employee named Bruno that the 90 day warranty had expired, but that he would give me $200 off on another $1900 rear end diff. I declined the offer and expressed my disappointment in such a meager offer. Now the interesting part to this: It took me a couple of weeks to find a replacement part and in so doing I discovered that the differential Wayne Auto Salvage sold me in September was for a 2016 Cadillac ATS with an 8 speed transmission….my 2015 has a 6 speed transmission and the gear ratios are different. I was told that while the two parts fit either car, it was inevitable that it would quickly go bad when put on a 2015 model. I called Bruno at Wayne Auto Parts to share this information in hopes they might reconsider the transaction and help me out with the new part. I was told that he would pass this information on to his manager and they would try to research the order information given them. It has been three weeks and I’ve heard nothing from this company, nor do I expect it. I paid $1900 for the wrong part and the lack of concern and not even an apology, much less some assistance with the correct part is simply not good business practice. I feel cheated and it isn’t right. Please be careful if you deal with this company. I was generous with the one star rating.
J T Lewis
The manager did call me today (6/20/23) and we discussed the above complaint. While I believe the folks at Wayne Auto Parts did not intentionally sell me the wrong differential, it doesn’t change my feelings about the situation…..I paid $1900.00 for a part that wasn’t designed for my ATS and i had to spend another $1400 elsewhere to get the right part. The manager offered to assist me in the future if I needed anything and he did apologize for what happened.
Drove an hour to get an engine from here, great price! Drivetrain warehouse looked amazing! The first and nicest I’ve seen, didn’t expect it to be this clean! Engine I bought was clean also! Great experience, not the last time I am coming here!
Wish i could give this business a Negative 10. Most unprofessional people I have EVER delt with. Order parts they knew it was the wrong part. Have not given me my money back or sent anyone out to pick up wrong part! I have been going at this for 4 months. Angie has been the rep handling my account and she is over her head nothing but a bunch of excuses. Will never be using these guys again DO NOT DO BUSINESS WITH THEM save yourself some headache! They make deliveries' to Washington on a weekly bases. The problem is they will deliver you a new order, they just don't come get there junk! Also to make matters worst you then have to wait on your money! All around bad experience. Im a shop owner been in business for over 50 years so I hate to see how they would treat a walk in person. They do not care!!!!
They don’t warranty what they sell and then avoid you. We’ve been in the automotive industry over 30 years and this is one of my worst customer service experiences. Purchased Nissan Xterra transmission after 3 weeks it went out. After a rigorous 3 week integration from the third party warranty company they finally sent me a replacement that was visibly in poor condition. Against our better judgment paid labor for the second time. Customer drove vehicle for 2 weeks and noticed a severe wine in the transmission. Technician determined transmission was bad. Contacted WAS the next day to only be told they have to talk with management. At the end of the day we didn’t want a $1500 refund just simply store credit. After a month and numerous phone calls and left messages they finally tell me the is nothing they can do? Terrible customer service! Avoid at all cost! Call Port City Auto Parts in Wilmington, they know how to treat customers.
I work for an automotive repair shop and always use Wayne's Auto Salvage as our go to salvage yard. They have all kinds of parts and are pretty good with deliveries. Spencer is my go to guy. He is super helpful and really cares about the quality of the parts that he sends out and the satisfaction of the customer. He goes above and beyond to make the experience an easy, pleasant one!! Thank you Wayne's Auto Salvage for all of your help and thank you Spencer for your professionalism.
I looked forever for a 10 spoke rim for my brides Kia. Nowhere close had it. On the internet- $250-300. Wayne’s had it. $120 plus core out the door. Super service and amazing people! My new go to auto parts place!!
this staff was very helpful and kept in contact with me after the fact getting information from me to make sure my part was correct. the price was outstanding. I purchased a read end for my 16 ram with 15k for 700. they were very kind and held my part for me while I traveled for a few weeks and they saved me the bolts just so I had some extra. I recommend this company for the diy or shop that needs to get the job done
I specialize in ECU programming. We ordered 2 parts, one of them was wrong. We got in touch with Wayne Auto Salvage, I believe we spoke to Scott. Scott shipped out the correct part the next day, and we got a return label to send the old part back. I have to say, in 12 years I have never had such a positive experience. Most salvage yards don't care, they'll blame you for ordering the wrong part, they'll make you to pay for return shipping etc... Mistakes happen, but when you resolve it and make things right, that's what makes you a professional.. Wayne Auto Salvage, I will continue to support your business.
Only had the choice of 1 star. I ordered a part and a week later got a call that the part wasn't there . Yes they refunded my money but that's beside the point. I held up my end of the transaction and as a business they should have also. Bruno was the gentleman I dealt with. I did speak with the owner and was told he would look into the matter. I'm sure I'm forgotten by now. I'm in Va so I'm just a nobody to them. I learned my lesson . I found the part I needed from a reputable company .
Excellent customer service and helpful with all my questions I had. Especially for someone with limited knowledge of car parts. Bruno took his time explaining and listening to my concerns. Highly recommend for all your Auto Savage needs. Will return again.
Only been here once and it's a little unorganized. I walked in there and there was a bunch of people standing around but nobody at the front desk. I stood there inside the lobby for at least 10 minutes before anybody came out and asked who was next. I had already called and purchased my order over the phone. I just needed to go there and pick it up not very good directions on where to go to do that if you've never been there before. When I drove around back to pick up my order the man that checks for your order sheet was very rude. dealing with him over the phone was a lot easier than dealing with them in person. They need more signage and more directions on where to go for certain things. Prices were not bad but had to drive a long way to get there just to be treated rudely. Would go again if I had no other option.
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